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"No data to display" issue with Livestream

Discussion in 'Unity Analytics' started by smithmj5, Mar 25, 2018.

  1. smithmj5

    smithmj5

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    For the last two days, the analytics Livestream hasn't been working properly for my project. Is there some outage or maintenance happening?

    Every week or two, it stops working for a few days. I've got a couple of important dates coming up for my game, so I'd really like to have this working.

    Here's what I see - the "Activity" section updates properly, but the top three sections all remain blank.



    Thanks!
     
  2. WolveX

    WolveX

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    Same here!
     
  3. marcopesce

    marcopesce

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    Same here. Quite annoying
     
  4. Munchy2007

    Munchy2007

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    Same here, often only seems to happen for a few hours before it fixes itself, however this time it wasn't working when I checked Saturday morning, and still isn't now.
     
  5. smithmj5

    smithmj5

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    Yeah it's been broken for nearly four days for me now. Several developer friends of mine say it's broken for them as well.
     
  6. Munchy2007

    Munchy2007

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    @ap-unity Any news on when this might be fixed?

    Thanks :)
     
  7. marcopesce

    marcopesce

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    Still not working. Maybe we have to open a bug ticket?
     
  8. marcopesce

    marcopesce

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    Something seem to move: now I see data on number of install but the data seem wrong... or maybe I'm getting a lot of new installs :)
     
  9. smithmj5

    smithmj5

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    I'm guessing someone from Unity is working on it. I see some data in "New installs" and "Verified IAP Revenue", although it's lagging about 15 minutes behind. "Sessions" is still showing "No data to display"
     
  10. JeffDUnity3D

    JeffDUnity3D

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    We are aware of the issues with Livestream and the Validator service and working to resolve as quickly as possible.
     
  11. Munchy2007

    Munchy2007

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    Seems to be working again now.
     
  12. JeffDUnity3D

    JeffDUnity3D

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    Yes, it is working again. Please keep in mind that when we have Validator/LiveStream delays, it is a Dashboard display issue only, and no event data is lost. Only the display of the data in the Dashboard is delayed. We are working to address this behavior longer term.
     
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  13. smithmj5

    smithmj5

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    Thanks for letting me know it's working again.

    Is there a page where I can check the status, to see if it's a known outage/issue, rather than creating a forum post each time I notice that it's not working? Thanks!
     
  14. marcopesce

    marcopesce

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    Anyway it seem that there are still some visualization problems with the graphs.
     
  15. ap-unity

    ap-unity

    Unity Technologies

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    @marcopesce

    We did have some delays earlier today, but we were able to resolve the issue. I apologize for the inconvenience.
     
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