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Other My payment account was locked

Discussion in 'Unity Hub' started by longbottom4389, Oct 21, 2021.

  1. longbottom4389

    longbottom4389

    Joined:
    May 11, 2018
    Posts:
    7
    I can not access my account becuz it's auto enable 2FA, i swear i never do it before. Just 2 day ago, when i try to log-in my account, the Unity system spam verify code form but have no code send into my phone. The 1st thing i thought my acc was hacked, i have changed my password by email(successed), but still can not log-in.
    I buy so much products from asset store in that account, now i can not log-in and continue my work. There're my tickets number:

    #1119947
    #1119838

    Some mod can help me please?
     
  2. longbottom4389

    longbottom4389

    Joined:
    May 11, 2018
    Posts:
    7
    Mod can help me?
     
  3. longbottom4389

    longbottom4389

    Joined:
    May 11, 2018
    Posts:
    7
    Why payment account was locked and nobody support me?
     
  4. UnityJuju

    UnityJuju

    Unity Technologies

    Joined:
    Jun 15, 2021
    Posts:
    189
    I just saw that our Customer Support team is already taking care of your tickets. ;)
    Please, I advise you to stick with both tickets you shared.
    Thank you!