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my hub wont install unity

Discussion in 'Unity Hub' started by shplah2017, May 25, 2020.

  1. shplah2017

    shplah2017

    Joined:
    May 25, 2020
    Posts:
    1
    it just hangs on installing 2019.3.14f, I have plenty of disc space. I also tried directly downloading the software but in any version it says that it gets "interrupted" and wont continue downloading
     
    shplah2017, May 25, 2020
    #1
    xXCastigamattiXx likes this.

  2. xXCastigamattiXx

    xXCastigamattiXx

    Joined:
    May 7, 2018
    Posts:
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    Same here. I tried twice to download Unity3D 2019. First time the download progress bar reached about 15% and the suddenly disappears. Retried, this time download reached about 30% and the disappeared losing again all the downloaded data.

    So frustrating. Please, let use Torrents to download Unity3D.
     
    xXCastigamattiXx, May 25, 2020
    #2

  3. safaGH

    safaGH

    Unity Technologies

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    Mar 12, 2019
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    Hello guys ! We are sorry for the inconvenience you are experiencing... Not being able to download the unity editor can be related to various reasons (inconsistent network, not enough disk space, access fail to the installation destination...). The best way for us to debug you is when you send a bug report through the hub (in the Troubleshooting menu) and our support team will investigate your logs. Thank you
     
    safaGH, May 25, 2020
    #3

  4. xXCastigamattiXx

    xXCastigamattiXx

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    Hi! Thanks for reply, do you can tell us how to get the hub log? I am using macOS Catalina.
     
    xXCastigamattiXx, May 25, 2020
    #4
    safaGH likes this.

  5. Lurking-Ninja

    Lurking-Ninja

    Guest

    answer.PNG
     
    Lurking-Ninja, May 25, 2020
    #5
    xXCastigamattiXx and safaGH like this.

  6. safaGH

    safaGH

    Unity Technologies

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    Adding to @Lurking-Ninja's response, the hub logs are automatically attached to any hub bug report you make so you don't need to attach them when reporting your issue.
     
    safaGH, May 26, 2020
    #6

  7. xXCastigamattiXx

    xXCastigamattiXx

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    Good! Thanks for log folder suggestion.

    First of all, maybe, could be something wrong while "stringifying" JSON in the error log:

    Code (csharp):
    1. The document “info-log.json” could not be opened. This file does not appear to be a valid JSON document.
    2.  
    3. L 2: Found text after final '}'.
    Here's my entire log file uploaded (I chenged *.json to *.js because upload system forbids me to upload *.json files o_O).
     

    Attached Files:

    xXCastigamattiXx, May 26, 2020
    #7

  8. safaGH

    safaGH

    Unity Technologies

    Joined:
    Mar 12, 2019
    Posts:
    224
    You should report a bug to the support team.
    Looking at your logs you have an ESOCKETTIMEDOUT error while downloading the editor component. Must be your internet connection or your firewall/proxy config.
     
    safaGH, May 26, 2020
    #8