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My App crashes when I use the correct Game's Ads ID

Discussion in 'Unity Ads & User Acquisition' started by OrdinaryDev83, Jan 22, 2019.

  1. OrdinaryDev83

    OrdinaryDev83

    Joined:
    May 8, 2014
    Posts:
    23
    Since I updated to Unity 2018.3.2f1, I only had problems.

    When I used the following code I initialize the Ads with the correct game id the app did fine in Editor but once built and on the Android it crashed in 5s after start. However when I used an other Game ID from an other BLANK project with Ads, it did not crash and also worked, but it wasn't my Game ID.
    Here's the very simple code:


    Code (CSharp):
    1. using System.Collections;
    2.     using System.Collections.Generic;
    3.     using UnityEngine;
    4.     using UnityEngine.Advertisements;
    5.  
    6.     public class Advertiser : MonoBehaviour {
    7.  
    8.         public string unskippableVideo = "rewardedVideo";
    9.         public string skippableVideo = "popupAd";
    10.      
    11.         public ShowOptions options;
    12.         public static Advertiser i = null;
    13.  
    14.         private void Awake() {
    15.             i = this;
    16.         }
    17.  
    18.         private void Start() {
    19.             Advertisement.Initialize("MYACTUALGAMEID", false);
    20.         }
    21.  
    22.         public void LaunchAd(){
    23.             Advertisement.Show (unskippableVideo, options);
    24.         }
    25.  
    26.         public void LaunchPopupAd() {
    27.             Advertisement.Show(skippableVideo, options);
    28.         }
    29.     }
    I use the Unity Monetization 3.0 : https://assetstore.unity.com/packages/add-ons/services/unity-monetization-3-0-66123

    an anyone help me solving this issue? Do I have to use another ID instead of the current one?
    PS : (I found it here)

    - operateDashboard/organizations/projects/myApp/Monetization/Platform/Settings
     
    OrdinaryDev83, Jan 22, 2019
    #1

  2. Callie-Zhu

    Callie-Zhu

    Unity Technologies

    Joined:
    Mar 2, 2016
    Posts:
    42
    Hi @OrdinaryDev83 , could you please email to unityads-support@unity3d.com and send along more information such as your Game ID and the Game ID without the problem, entire device log and debuggable APK file? There will be a support engineer get back to you.
     
    Callie-Zhu, Jan 23, 2019
    #2
    Nilen123 likes this.

  3. DenisasK

    DenisasK

    Unity Technologies

    Joined:
    Oct 13, 2016
    Posts:
    89
    Hello @OrdinaryDev83 ,
    Without ADB log, it is hard to say, please, can you make a development APK, and provide a log? Also, you can try to turn off CrashReporting service from UnityConnectSettings.asset(my guess, according provided info). If it will help, then it is a known bug and will be fixed soon.
     
    DenisasK, Jan 23, 2019
    #3
    OrdinaryDev83 likes this.

  4. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Just adding here - seems that you forgot to create a new ShowOptions before passing it as a parameter to Show.

    Code (CSharp):
    1. ShowOptions options = new ShowOptions();
     
    mikaisomaa, Jan 23, 2019
    #4

  5. OrdinaryDev83

    OrdinaryDev83

    Joined:
    May 8, 2014
    Posts:
    23
    I am very thankful for all your replies, I will try all you suggested me tomorrow.
     
    OrdinaryDev83, Jan 23, 2019
    #5

  6. OrdinaryDev83

    OrdinaryDev83

    Joined:
    May 8, 2014
    Posts:
    23
    I desactivated this option in the Services :

    No more crashes with my Game ID, thank you Unity Dev team! Very efficient.
     
    OrdinaryDev83, Jan 23, 2019
    #6
    Deleted User, Callie-Zhu and OscarLeif like this.

  7. Deleted User

    Deleted User

    Guest

    This also worked for me!
    Thanks :)

     
    Deleted User, Jan 29, 2019
    #7