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More than 48 hours and still no data showing up in Analytics Dashboard

Discussion in 'Unity Analytics' started by chall3ng3r, Sep 25, 2018.

  1. chall3ng3r

    chall3ng3r

    Joined:
    May 27, 2013
    Posts:
    23
    Hello,

    In my app, I enabled Unity Analytics for the first time, before we've been using Google Analytics through a custom plugin.

    The first thing was, after clicking the "On" button, developer needs to click on Analytics as well to click through age thing for legal. This was not obvious or mentioned. I found it pretty late, but got through it.

    Now, after more that 48 hours, I see no data. Is there anything I'm missing?

    This is what I've done in my source after enabling Analytics:

    Code (CSharp):
    1. using UnityEngine.Analytics;
    2. ..
    3. ...
    4. AnalyticsEvent.GameStart();
    5. ..
    6. ...
    7. AnalyticsEvent.LevelStart("Schedule");
    8.  
    I believe Unity takes care of the rest of project ID setup etc automatically, right?

    When I start app in Editor, I can see some events fired in Validator section. But no actual data of about 60 users (Android and iOS) who have the app installed.

    I am currently getting some stats via OneSignal push notification service provider, which is not for this purpose, but I know how many users are on app.
     
    Last edited: Sep 25, 2018
  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    3,380
    It sounds like you've done everything correct, we would need to check to see if we've received your events. Please open a support ticket at https://analytics.cloud.unity3d.com/support and provide your Unity ProjectID/UPID and we can investigate further.
     
    chall3ng3r likes this.
  3. chall3ng3r

    chall3ng3r

    Joined:
    May 27, 2013
    Posts:
    23
    Thanks for your reply, I created a support ticket with my project ID.