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Mmm... courseware videos seem to be broken

Discussion in 'Unity Certification' started by LudoBermejo, Aug 19, 2016.

  1. LudoBermejo

    LudoBermejo

    Joined:
    Aug 19, 2016
    Posts:
    1
    LudoBermejo, Aug 19, 2016
    #1

  2. Chornyy

    Chornyy

    Joined:
    Nov 6, 2015
    Posts:
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    I've got the same thing :(
     
    Chornyy, Aug 19, 2016
    #2

  3. Chornyy

    Chornyy

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    Nov 6, 2015
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    Btw, have you informed unity guys about this problem?
     
    Chornyy, Aug 19, 2016
    #3

  4. ktyan

    ktyan

    Unity Technologies

    Joined:
    May 2, 2016
    Posts:
    12
    Hi, everyone,

    Karena from the Education team here. We released an update for the Courseware last night, and several users have been reporting this white screen loading issue since the update. It appears to be a caching issue, and can usually be resolved by clearing your browser cache. In some browsers, you may need to close and relaunch your browser and clear your browser cache prior to re-accessing the Unity Certification LMS.

    If clearing your browser cache does not work for you, please e-mail certification@unity3d.com about your issue so we can keep you updated with any new solutions.

    Apologies for the inconvenience!

    Thank you,
    Karena
     
    ktyan, Aug 19, 2016
    #4

  5. Chornyy

    Chornyy

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    Nov 6, 2015
    Posts:
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    Thanks, my problem is solved now!
     
    Chornyy, Aug 20, 2016
    #5

  6. ktyan

    ktyan

    Unity Technologies

    Joined:
    May 2, 2016
    Posts:
    12
    @Chornyy Glad to hear it! :)

    We pushed another update for the update on Friday, so users should no longer be encountering the issue with the white screen after loading the Courseware. No browser cache clearing is necessary now.

    If you continue to encounter any other issues with the Courseware, please let us know at certification@unity3d.com!

    Thanks,
    Karena
     
    ktyan, Aug 22, 2016
    #6