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Missing campaigns

Discussion in 'Unity Remote Config' started by yaroslav_lahin, Jun 11, 2021.

  1. yaroslav_lahin

    yaroslav_lahin

    Joined:
    Mar 17, 2021
    Posts:
    12
    Campaigns have disappeared today. When adding new ones with the same name, an error occurs.
    Please, help!
    upload_2021-6-11_16-8-31.png
     
    yaroslav_lahin, Jun 11, 2021
    #1

  2. yaroslav_lahin

    yaroslav_lahin

    Joined:
    Mar 17, 2021
    Posts:
    12
    @JeffDUnity3D can you help me please?
    Organization: 7971561891860
    Project: 54e5774a-6df8-43f1-be7b-345999f244d8
    Environment: 42b66f29-b4e6-4d7d-8cb6-66f01066133d
     
    yaroslav_lahin, Jun 11, 2021
    #2

  3. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    In the screenshot, it looks like you already have a campaign listed in the background with the same name that you are trying to enter? Do you mean the Start/End dates have disappeared?
     
    JeffDUnity3D, Jun 14, 2021
    #3

  4. yaroslav_lahin

    yaroslav_lahin

    Joined:
    Mar 17, 2021
    Posts:
    12
    @JeffDUnity3D
    I have 2 environments:
    Sandbox
    Production

    In Sandbox environment all campaigns are gone.
    upload_2021-6-15_2-9-2.png
     
    yaroslav_lahin, Jun 15, 2021
    #4

  5. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Sorry, I don't quite follow. It seems you have them highlighted in the screenshot? How are they missing? Can you click through on those links?
     
    JeffDUnity3D, Jun 15, 2021
    #5

  6. yaroslav_lahin

    yaroslav_lahin

    Joined:
    Mar 17, 2021
    Posts:
    12
    @JeffDUnity3D This is a different environment (Production). In the Sandbox environment, there were the same campaigns, but they disappeared.
     
    yaroslav_lahin, Jun 15, 2021
    #6

  7. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    What was the point of the green highlights in the photo above and the red squiggles? I believe I might be missing something. Is this data available in the RC dialog from within the Unity Editor?
     
    JeffDUnity3D, Jun 15, 2021
    #7

  8. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Update - We have identified the potential cause, can you refresh your Campaigns and check again? Apologies on the inconvenience.
     
    JeffDUnity3D, Jun 15, 2021
    #8

  9. yaroslav_lahin

    yaroslav_lahin

    Joined:
    Mar 17, 2021
    Posts:
    12
    yaroslav_lahin, Jun 15, 2021
    #9
    JeffDUnity3D likes this.