Search Unity

Misc 'License Error' - Unity Hub 1.4

Discussion in 'Unity Hub' started by developersice, Jan 14, 2019.

  1. developersice

    developersice

    Joined:
    Nov 25, 2016
    Posts:
    36
    Have had various issues with licenses and Unity Hub over the past few months, thought I'd go ahead and fix it by removing the license (.xcf or something) files from C:/ProgramData/Unity/ folder then starting Unity Hub again. I find myself stuck in some vicious License Activation loop where it can get stuck for ages on the 'Checking License' stage and often just showing a miscellaneous 'License Error' screen after activating. I think I'm actually stuck at this part now and can't use Hub properly!

    This is on Unity Hub 1.4
    upload_2019-1-14_14-51-57.png
     
    developersice, Jan 14, 2019
    #1

  2. rob_ice

    rob_ice

    Joined:
    Nov 11, 2016
    Posts:
    112
    Managed to get around the License Error loop by closing Unity Hub then running it again as administrator - inputting the License key and it activated, however once the Unity Hub is closed and ran again (non-administator mode), this error shows on the opening of any Unity Project and the License .ulf file is deleted or moved from the ProgramData folder somehow?

    Looking forward to using Unity Hub to manage versions but if these errors keep popping up when the Unity 2019 versions require the hub to be installed, we're pretty screwed!

    upload_2019-1-14_15-1-34.png
     
    rob_ice, Jan 14, 2019
    #2

  3. joeksy

    joeksy

    Unity Technologies

    Joined:
    Jan 12, 2017
    Posts:
    155
    Hi,

    Sorry for the inconvenience. Unity license should be a .ulf file. You may rename the file to act as a backup to resolve the issue. After renaming or deleting the license file, try restart the Hub using "Quit Unity Hub" from the tray menu and start the Hub again.
    License files are at:
    - Windows: `C:\ProgramData\Unity\Unity_lic.ulf`
    - Mac: `Macintosh HD/Library/Application Support/Unity/Unity_lic.ulf`

    Hope this helps. If a further issue is encountered, please report a bug using the "Report a Bug" from the tray menu.
    Thanks,

    Joe
     
    joeksy, Jan 14, 2019
    #3
    rob_ice likes this.

  4. rob_ice

    rob_ice

    Joined:
    Nov 11, 2016
    Posts:
    112
    Thanks for the suggestion, if this issue raises it's head again I will report through the tray menu
     
    rob_ice, Jan 14, 2019
    #4

  5. rob_ice

    rob_ice

    Joined:
    Nov 11, 2016
    Posts:
    112
    Hi Joe,

    I've just raised a bug for this as this behaviour happens daily - Unity Hub seems to only be able to write the license file if it is launched in Administrator mode but running it in administrator mode brings unwanted behaviour where sometimes the hub cannot start Unity.exe instances.
     
    rob_ice, Jan 16, 2019
    #5

  6. Zlak

    Zlak

    Joined:
    Apr 28, 2019
    Posts:
    1
    In my case looks like license error was produced by character '&' in user name.
     
    Zlak, May 8, 2019
    #6