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Major diff in Google Plays dashboard and Unitys analytics dashboard.

Discussion in 'Unity Analytics' started by AppoxV, Mar 8, 2020.

  1. AppoxV

    AppoxV

    Joined:
    Mar 4, 2017
    Posts:
    4
    In Google Play it shows that i have been having thousands of downloads during the past 5 days while in Unity the "New Players" data is around 20-50 daily.

    How can this happen?
     
    AppoxV, Mar 8, 2020
    #1

  2. JeffDUnity3D

    JeffDUnity3D

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    May 2, 2017
    Posts:
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    We don't track downloads, only those players who actually launch your game.
     
    JeffDUnity3D, Mar 9, 2020
    #2

  3. AppoxV

    AppoxV

    Joined:
    Mar 4, 2017
    Posts:
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    So you mean the sudden surge of players just downloaded the game but never actually played it? It sounds very strange. I guess it would have been realistic if we talked about a few players doing this but not thousands.
     
    AppoxV, Mar 9, 2020
    #3

  4. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
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    Yes, it does sound unusual. I might suggest that you open a support ticket and provide a screenshot of your Google Play download report, and please provide your Unity ProjectID/UPID here https://analytics.cloud.unity3d.com/support/
     
    JeffDUnity3D, Mar 9, 2020
    #4