Bug Made A game and it crashes on some player computers on win 10 /win 11 (inconsistent) help i just lau

-Hey i made a steam game and i had some persons saying it crashes , the game works fine on my pc and some others as well but it doesnt work for some
-i have a player log / error log of someone that tried to run it on win 11


-Please note i made it wit hUnity 2020.1.6 and DX 12 i dont know if anything has to do with the version or build architecture but anything can help ,my launch is a disaster i think)

 

Please note i made it wit hUnity 2020.1.6 and DX 12 i dont know if anything has to do with the version or build architecture but anything can help ,my launch is a disaster i think)

 

When you say "crashes" does it crash as soon as someone runs it, or does it crash randomly during the game?
Did you collect any info about these players' hardware?

 

it happend for... like for 5 at least , it freezes on launch (when running the game to see unity logo) there's a file attached if you can help , its not even demanding because its 1st of all optimised it works on my pc which is a laptop 2017 and not that good , many players have better configuration so i dont really now whats goin on and im so devastetd by this

 

One of the errors says the following. Are you using UnityEngine.Experimental?

NullReferenceException: Object reference not set to an instance of an object
at UnityEngine.Experimental.Rendering.HighDefinition.HDTemporalFilter.Init

 

I don't like opening random files from the internet. Were there any error messages? I think most likely they'd be towards the end of the log.

 

yes i have this error popping from time to time and im really a noob so what is it and can it be what causes someone computer to freeze ? and what i have to do exactly ?

 

literally 2 log files so don't worry

 

Yes, an uncaught null reference exception will cause a crash. Did you ever see this error in the editor?

 

yes it pops sometimes and when sometimes i relaunch unity hub and reopen my project it dissapears ,
please help with my 2 questions : what does it do excatly ? and why does it pop in console
2-why me and some others didnt have a problem launching the game on STEAM,?

 

Can you confirm if you have the following in any of your scripts?

using UnityEngine.Experimental

 

i will Sir but i thought a unity update will be better and im stuck opening my project now , but i can confirm the error Object reference not set to an instance of an object . so any more details can be helpful and this 2 questions :

1-what does it do excatly and why does it pop in console?
2-why me and some others didnt have a problem launching the game on STEAM,?

 

You don't need to open the project to find if you have this in any of your scripts. If you find an experimental reference, you may need to update the package (not Unity necessarily) and ship another version of your game. You should try to stay away from anything with "Experimental" in the name. We don't know yet the answers to your questions, but this will hopefully narrow it down. To find a reference, use the following from the command line at the root of your project

findstr /s /c:"UnityEngine.Experimental" * (on Mac, use grep)

 

Please more help on this where to put that command line you mean the search tab?
Do you mean the folder with assets in it?

 

No, in a command (terminal) window at the root of the project. Or any file search utility you are familiar with. Probably should use *.cs (for script files only)

 

Sorry but i do not know too much about things like this , do im ake a cmd file in my project and copy that command line to it and press enter right?

 

Sorry no. Are you on Windows or Mac? Either way, you first open a system terminal prompt (not using Unity).

 

im on windows 10

 

Me too. It looks like I have an older timeline package myself!

 

really tried but nothing please help

 

C:\Users\exalbdam\Documents\Stalked>findstr /s "UnityEngine.Experimental" *.cs
isnt this ?

 

You first need to change directory, see my screenshot. You are in the wrong directory. First do:

cd C:\Users\exalbdam\Documents\Stalked

then use findstr

 

can updating unity solves the problem , im literraly didint know how to do the cmd thing you've sent

 

Probably. Make a full back up first. Good luck!

 

you are probably tired from my questions im really noob and a little bit stupid , so the problem is in one of my scripts if it shows up again (error)?

 

We don't know yet. The steps I was suggesting would help you to find out.

 

i need really a clear step by step guide on how to search because it seems like it doesnt work for me really i tried your other comment and nothing , i really need to update my build

 

Just enter the following exactly as I typed it into your terminal that you showed before. Don't type anything more or less than exactly shown below:

cd C:\Users\exalbdam\Documents\Stalked

(cd is short for change directory)

Then run the findstr command:

findstr /s "UnityEngine.Experimental" *.cs

Otherwise, just make a full backup of your project, then upgrade Unity.

 

it says The system cannot find the path specified. whenever i press enter after putting the cd line

 

So where is your project located? You spelled it both "exalbdam" and "exalb dam" Show a screenshot of your Hub on the Projects tab. that will show the exact location

 

it worked sorry t was a mistake so now its geratig something

 

i seen many things with experimantal , what go do

 

Summarize and share what they are. At the same time, make a full project backup and then upgrade Unity.

 

too long really and thanks

 

It seems you have the latest HDRP pipeline 12.1.7 that was throwing the errors. At this point I would recommend to make full project backup and upgrade Unity to 2021.3.10f1 (LTS)

 

i did that and i hope it works , thanks Jeff

 

When you get a build ready, maybe you could send it first to one of the users who had problems.

 

Hey again , in the middle of building unity crashed and here's an editor log crush dmp , help needed

 

Does it crash every time you build? Please go through the logs and look for any errors and/or exceptions. Deduplicate and summarize your findings.

 

Hey Jeff i dont know what i did but the game works fine , thanks for helping me out yesterday