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Mac App Store verification problem

Discussion in 'macOS' started by 3DCaster, Apr 8, 2020.

  1. 3DCaster

    3DCaster

    Joined:
    Jan 21, 2015
    Posts:
    102
    Hi,

    Has anyone encountered such a problem?

    We've got an error with the update of our games for the Mac App Store. The non-Mac App Store builds work on our two
    Macs (first Mac version 2010 and other Mac 2018 with the OS installed 10.15.4 Cataline). But the Mac App Store build
    doesn't pass verification.

    We keep getting this messages from Apple Support:

    Guideline 2.1 - Performance
    We discovered one or more bugs in your app when reviewed on Mac running macOS 10.15.2.
    Specifically, the application is unable to review since the application will only display a constant loading gear.
    Please revise the binary so the application will display a window for review.

    Guideline 2.1 - Performance
    We discovered one or more bugs in your app when reviewed on Mac running macOS 10.15.3.
    Specifically, the application will not launch a window and will display a constant loading gear that requires force quit.

    Support Apple have also attached a video and screenshot, what happens during at check.





    This was using various versions of Unity. The latest was using version Unity 2020.1.0b2 (tried it on previous version as well).

    If you encounter this problem, how was it solved?
     
    3DCaster, Apr 8, 2020
    #1

  2. andrews_unity

    andrews_unity

    Unity Technologies

    Joined:
    Dec 11, 2015
    Posts:
    264
    It would be good if we could get the logs and see if anything is going on there :( Are they sure something weird isn't happening where its not opening up on a different display ?
     
    andrews_unity, Apr 8, 2020
    #2

  3. 3DCaster

    3DCaster

    Joined:
    Jan 21, 2015
    Posts:
    102
    Other than that, they don't send anything. We thought our Mac old, since at him it can't be installed Cataline. But by purchasing a new Mac the problem remained. And we can't catch this glitch, because we have it all work no problem.:(
     
    3DCaster, Apr 9, 2020
    #3

  4. andrews_unity

    andrews_unity

    Unity Technologies

    Joined:
    Dec 11, 2015
    Posts:
    264
    Its going to be tough, can you file a bug and potentially attach the project ? I don't know how large it is but it would be helpful
     
    andrews_unity, Apr 9, 2020
    #4

  5. 3DCaster

    3DCaster

    Joined:
    Jan 21, 2015
    Posts:
    102
    After the release Unity 2020.1 this bug disappeared by itself. At the same time nothing changed in the program code. Very strange bug was. :)
     
    3DCaster, Jul 25, 2020
    #5