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Login does not work

Discussion in 'Unity Cloud Build' started by theSoenke, May 4, 2015.

  1. theSoenke

    theSoenke

    Joined:
    Dec 4, 2012
    Posts:
    106
    When i try to login at build.cloud.unity3d.com i'm always just redirected to build.cloud.unity3d.com/login/index?err=777
    No error message is shown, but it's not possible to login.
     
  2. hypeNate

    hypeNate

    Unity Technologies

    Joined:
    Apr 4, 2014
    Posts:
    258
    That's strange, sounds like you've encountered a bug. What OS / browser are you using?

    Try this:
    1. Visit https://accounts.unity3d.com/
    2. Click the blue "Sign Out" link in the upper right
    3. Close your browser, and then open a new window
    4. Go to https://build.cloud.unity3d.com/ and try logging in again
    Let us know how it goes - thanks!
     
  3. theSoenke

    theSoenke

    Joined:
    Dec 4, 2012
    Posts:
    106
    Followed all steps, but still same error.

    I'm using Firefox on Windows 8.1, but have the same problem with Chrome. I even tried it on Linux with Firefox.
     
  4. hypeNate

    hypeNate

    Unity Technologies

    Joined:
    Apr 4, 2014
    Posts:
    258
    OK, I'll send you a private message and get this sorted out. Sorry about the hiccup!
     
  5. theSoenke

    theSoenke

    Joined:
    Dec 4, 2012
    Posts:
    106
    Any progress on this? Because i still have the problem
     
  6. hypeNate

    hypeNate

    Unity Technologies

    Joined:
    Apr 4, 2014
    Posts:
    258
    Hi! Just sent you a private message - we're tracking down this issue, please reply in the private message to a couple questions I had. Thanks!
     
  7. David-Berger

    David-Berger

    Unity Technologies

    Joined:
    Jul 16, 2014
    Posts:
    654
    @theSoenke you should be able to login now, could you please try it again and let me know if it works properly.
     
  8. theSoenke

    theSoenke

    Joined:
    Dec 4, 2012
    Posts:
    106
    Great, it works! Thanks a lot
     
    hypeNate likes this.
  9. GameOn1

    GameOn1

    Joined:
    Oct 17, 2013
    Posts:
    1
    Hello   Im experiencing the same issue !! what should I do !?
     
  10. hypeNate

    hypeNate

    Unity Technologies

    Joined:
    Apr 4, 2014
    Posts:
    258
    Hi @GameOn1 - I'll private message you as well. Thanks!
     
  11. markachten88

    markachten88

    Joined:
    Apr 24, 2015
    Posts:
    28
    Same issue here. Any help greatly appreciated.
     
  12. David-Berger

    David-Berger

    Unity Technologies

    Joined:
    Jul 16, 2014
    Posts:
    654
    Once you ensured your UDN account works properly and you still can not sign in after clearing your browser cache please send a message to support@unity3d.com. You can use following template.