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Other Locked out of Plastic... Org vanished / disabled unable to get support

Discussion in 'Unity Version Control' started by xxsemb, Aug 16, 2023.

  1. xxsemb

    xxsemb

    Joined:
    Feb 4, 2021
    Posts:
    49
    We moved over the plastic last week, 2 repos all setup and it was doing a great job. Come Monday I was getting connection issues and finally got a notification that the Org was disabled... on looking sure enough the org was gone from the VCS panel.

    The only thing I can think of is that one of the repos are quite large (over 100gb) however we literally had meetings about swapping over and mentioned this as our requirement so I would be really surprised if it was flagged for that.

    I have contacted support, contacted our Client Partner to no avail.

    We have now been locked out for 3 days today and need a solution. Can someone in a support role on this forum please assist and send a pm, give me a phone number I can call or anything to assist. The avenues of support currently open are not working.

    Thank you
     
    xxsemb, Aug 16, 2023
    #1

  2. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    429
    The most likely reason for an Organization to be disabled is an unpaid invoice. I'm unable to see a support ticket for the account linked to xxsemb. Please share the ticket number here and I can review it.
     
    ollieblanks, Aug 16, 2023
    #2

  3. xxsemb

    xxsemb

    Joined:
    Feb 4, 2021
    Posts:
    49
    Thanks I sent you the details in a convo.
     
    xxsemb, Aug 16, 2023
    #3

  4. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    429
    Thanks, as I suspected there is an unpaid invoice for that organization.

    As the Organization is a legacy Plastic SCM organization, the owner of the Organization needs to log into the legacy Plastic SCM dashboard and reactivate the subscription via the Subscriptions page.

    I have sent these same details to your colleague via the support ticket.

    Hope this helps!
     
    ollieblanks, Aug 16, 2023
    #4