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Livestream stopped working

Discussion in 'Unity Analytics' started by Brutusomega, Feb 1, 2017.

  1. Brutusomega

    Brutusomega

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    As of today Livestream is not working for me.
     
    Brutusomega, Feb 1, 2017
    #1

  2. Brutusomega

    Brutusomega

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    Is the analytics Livestream working for you guys?
     
    Brutusomega, Feb 1, 2017
    #2

  3. Guillaumzed

    Guillaumzed

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    No, it's not for me neither
     
    Guillaumzed, Feb 1, 2017
    #3

  4. ap-unity

    ap-unity

    Unity Technologies

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    @Brutusomega, @Guillaumzed

    Yes, it looks like we are having an issue with the service. Thanks for alerting us to it. We are currently investigating the cause and I will update you when we have more information.
     
    ap-unity, Feb 1, 2017
    #4

  5. ap-unity

    ap-unity

    Unity Technologies

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    @Brutusomega, @Guillaumzed

    The Livestream service should be up and running now. There was an issue on our servers, but it should be corrected now.

    Please note that it may require a hard refresh of your browser (CTRL + F5) to see the Livestream page correctly.

    I apologize for any inconvenience this issue has caused.

    Please let me know if you are still unable to see your Livestream page.
     
    ap-unity, Feb 1, 2017
    #5

  6. Guillaumzed

    Guillaumzed

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    Thank you!
     
    Guillaumzed, Feb 2, 2017
    #6

  7. Guillaumzed

    Guillaumzed

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    hi, Livestream seems to be broken today again.
     
    Guillaumzed, Mar 25, 2017
    #7

  8. Brutusomega

    Brutusomega

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    It stopped working yesterday.
     
    Brutusomega, Mar 25, 2017
    #8

  9. ap-unity

    ap-unity

    Unity Technologies

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    @Brutusomega, @Guillaumzed

    We did have an outage over the weekend, but the Livestream service should be up and running now.

    Please let me know if you are still unable to see your Livestream page.
     
    ap-unity, Mar 27, 2017
    #9

  10. SniperED007

    SniperED007

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    It's down for me most of today.
     
    SniperED007, Apr 7, 2017
    #10

  11. ap-unity

    ap-unity

    Unity Technologies

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    @SniperED007

    Thanks for reporting this. Our Ops team is aware and they are working to get it back up and running. Sorry for the inconvenience.
     
    ap-unity, Apr 7, 2017
    #11

  12. ap-unity

    ap-unity

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    @SniperED007,

    The Livestream service should be up and running now. There was an issue on our servers, but it should be corrected now

    Please note that it may require a hard refresh of your browser (CTRL + F5) to see the Livestream page correctly.

    Please let me know if you are still unable to see your Livestream page.
     
    ap-unity, Apr 7, 2017
    #12

  13. Brutusomega

    Brutusomega

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    Livestream is not working again.
     
    Brutusomega, Apr 20, 2017
    #13

  14. ap-unity

    ap-unity

    Unity Technologies

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    @Brutusomega,

    Livestream should be operational now.

    The underlying cause was an issue with our cache server. This only affects Livestream data, so the Analytics service is otherwise unaffected.

    We are actually in the process of migrating to a different cache server which will hopefully reduce the amount of outages like this.
     
    ap-unity, Apr 20, 2017
    #14

  15. yamansedar

    yamansedar

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    Hi,

    Livestream is not working for me yet.
     
    yamansedar, May 10, 2017
    #15

  16. Guillaumzed

    Guillaumzed

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    Hello. is it malfunctioning today ? My game has a very low download rate today (it's 3 times lower than usual). Not sure if it's because of google play research being bad to my game (like it happens from time to time) or if it's about livestream ... can you tell ? thanks
     
    Guillaumzed, May 11, 2017
    #16

  17. Brutusomega

    Brutusomega

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    Livestream is not working correctly today, i also have much lower numbers than usual
     
    Brutusomega, May 11, 2017
    #17

  18. ap-unity

    ap-unity

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    @yamansedar, @Guillaumzed, @Brutusomega

    We are looking into a couple of Livestream issues.

    1. The map doesn't seem to be functioning correctly
    2. The numbers may be under reported

    If you could DM me with your Project ID and what specific number is under reported for you, that would be very helpful.

    I apologize for any inconvenience this issue has caused.
     
    ap-unity, May 11, 2017
    #18

  19. Brutusomega

    Brutusomega

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    Livestream numbers seem closer to reality today for me.
    What about you guys?
     
    Brutusomega, May 12, 2017
    #19

  20. Guillaumzed

    Guillaumzed

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    Yes, it looks closer for me too, but still a bit low.
    I've checked yesterday's "new users" number on the overview panel, and it's normal. So the livestream's "new users" number was indeed, not working correctly "in live", yesterday.
     
    Last edited: May 12, 2017
    Guillaumzed, May 12, 2017
    #20

  21. ap-unity

    ap-unity

    Unity Technologies

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    @yamansedar, @Guillaumzed, @Brutusomega

    Both of the previous issues should be resolved now. The map issue was caused by a formatting issue that occurred during updates we made on our backend. The under reporting was due to the resizing of a cluster, so Livestream wasn't getting all of the data.

    Yes, it was only Livestream that was under reporting the New User count; everything should be correct in the Data Explorer.

    I'm going to keep an eye on Livestream for a couple of days to make sure our numbers are consistent.
     
    ap-unity, May 12, 2017
    #21
    Guillaumzed likes this.

  22. Guillaumzed

    Guillaumzed

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    Is it working properly today ? I've got 2 or 3 times less new users than expected. As always I don't know if it's livestream not working or google research algorithm making a joke on my game.
     
    Guillaumzed, May 17, 2017
    #22

  23. ap-unity

    ap-unity

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    @Guillaumzed

    I haven't noticed any issues with Livestream today. Of the dashboard sI looked at, the New User count seemed pretty consistent.

    Looking at your dashboard, the numbers look a bit higher than the previous couple of days.

    Just to reiterate what it says on the page, the Livesteam page is refreshed at midnight UTC (which just happened as I'm posting this), so the numbers will be closest to the final numbers right before then (which is 5PM PDT).
     
    ap-unity, May 18, 2017
    #23

  24. Guillaumzed

    Guillaumzed

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    Thank you for your answer. It was a false alarm, sorry.

    During the day, the number of downloads was, really, unusually low. 2 or 3 times less than usual at the same time.
    But during the evening, the download rate went unusually big. So a the end, the number of new users was bigger than expected.

    So, it was not livestream but I guess it's because of Google who is changing his way to push the game in its Google Play research results. It happens sometimes.
     
    Last edited: May 18, 2017
    Guillaumzed, May 18, 2017
    #24