Search Unity

  1. Tune in to get all the latest Unity news live from Berlin on June 19, 6pm CEST. Set up a YouTube reminder!
    Dismiss Notice
  2. Unity 2018.1 has arrived! Read about it here
    Dismiss Notice
  3. Scriptable Render Pipeline improvements, Texture Mipmap Streaming, and more! Check out what we have in store for you in the 2018.2 Beta.
    Dismiss Notice
  4. Improve your Unity skills with a certified instructor in a private, interactive classroom. Learn more.
    Dismiss Notice
  5. ARCore is out of developer preview! Read about it here.
    Dismiss Notice
  6. Magic Leap’s Lumin SDK Technical Preview for Unity lets you get started creating content for Magic Leap One™. Find more information on our blog!
    Dismiss Notice
  7. Want to see the most recent patch releases? Take a peek at the patch release page.
    Dismiss Notice

License server returned unknown error. Please contact support@unity3d.com

Discussion in 'Unity Hub Preview' started by Skjalg, Apr 17, 2018.

  1. Skjalg

    Skjalg

    Joined:
    May 25, 2009
    Posts:
    96
    Hi

    After our companys licenses expired the other day I can't login to the Unity Hub with my license any longer. It just gives me the error that the license server returned unknown error.

    I have tried to
    * revoke the license and add the seat again to my account.
    * repoen and close unity hub numerous times and insert my license key.
    * open as administrator.
    * sign out and in again.
    * reinstall unity hub
    * allow it through my windows firewall




    The log file is over 9000 lines long, as I've been using Unity Hub successfully for quite some time now. Heres the last few lines though

    Code (JSON):
    1. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: license.change","timestamp":"2018-04-16T08:12:51.191Z"}
    2. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.opened","timestamp":"2018-04-16T08:12:51.191Z"}
    3. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.create","timestamp":"2018-04-16T08:12:51.191Z"}
    4. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.createTemp","timestamp":"2018-04-16T08:12:51.191Z"}
    5. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.openedFromCloud","timestamp":"2018-04-16T08:12:51.191Z"}
    6. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: main-window.change","timestamp":"2018-04-16T08:12:51.191Z"}
    7. {"moduleName":"LocalProject","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    8. {"moduleName":"WindowManager","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    9. {"moduleName":"SignInWindow","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    10. {"moduleName":"CloudAnalytics","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    11. {"moduleName":"TrayMenu","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    12. {"moduleName":"App","level":"info","message":"Getting initial route for Main Window","timestamp":"2018-04-16T08:12:51.223Z"}
    13. {"moduleName":"Auth:NetworkFSM","level":"info","message":"uninitialized --> up","timestamp":"2018-04-16T08:12:51.336Z"}
    14. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"No update available","timestamp":"2018-04-16T08:12:54.349Z"}
    15. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T08:12:55.243Z"}
    16. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T08:12:55.243Z"}
    17. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-16T08:12:55.321Z"}
    18. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"No update available","timestamp":"2018-04-16T08:12:55.357Z"}
    19. {"moduleName":"LicenseFSM","level":"info","message":"IweZyzrtyByf6pGYwyaYHFKr5cRlfEGqtM2kS_phqKQ005f","timestamp":"2018-04-16T08:12:55.382Z"}
    20. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T08:12:55.382Z"}
    21. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T08:12:55.382Z"}
    22. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T08:12:55.382Z"}
    23. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T09:11:55.473Z"}
    24. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T09:11:56.657Z"}
    25. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T09:11:56.658Z"}
    26. {"moduleName":"LicenseFSM","level":"info","message":"Je0MsdqXsyQcLTUSW8UFNYNxADgc7IfsCwzD9aD4kiY005f","timestamp":"2018-04-16T09:11:56.673Z"}
    27. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T09:11:56.673Z"}
    28. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T09:11:56.674Z"}
    29. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T09:11:56.674Z"}
    30. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T10:10:55.801Z"}
    31. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T10:10:57.177Z"}
    32. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T10:10:57.178Z"}
    33. {"moduleName":"LicenseFSM","level":"info","message":"m_WrYXTNIDCsmbhfXcxmVAYOt1weR1hVZYcn32hlX28005f","timestamp":"2018-04-16T10:10:57.190Z"}
    34. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T10:10:57.190Z"}
    35. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T10:10:57.190Z"}
    36. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T10:10:57.191Z"}
    37. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T11:09:56.521Z"}
    38. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T11:09:57.771Z"}
    39. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T11:09:57.771Z"}
    40. {"moduleName":"LicenseFSM","level":"info","message":"61Zf-zPc_B1l1tave_6sl9XMr3XfNzWdVenSoa70Z5k005f","timestamp":"2018-04-16T11:09:57.791Z"}
    41. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T11:09:57.791Z"}
    42. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T11:09:57.791Z"}
    43. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T11:09:57.791Z"}
    44. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T12:08:57.110Z"}
    45. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T12:08:58.175Z"}
    46. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T12:08:58.175Z"}
    47. {"moduleName":"LicenseFSM","level":"info","message":"ah0BOvFaPZeW6-ZjYYFVno5mDajkKYiWNtEbJJK7NoQ005f","timestamp":"2018-04-16T12:08:58.194Z"}
    48. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T12:08:58.194Z"}
    49. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T12:08:58.194Z"}
    50. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T12:08:58.194Z"}
    51. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T13:07:57.428Z"}
    52. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T13:07:58.839Z"}
    53. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T13:07:58.840Z"}
    54. {"moduleName":"LicenseFSM","level":"info","message":"ER2PMYoIUVR7BlrNCsK1CWtWZUJqPWbW1T6hWBoeQSY005f","timestamp":"2018-04-16T13:07:58.853Z"}
    55. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T13:07:58.853Z"}
    56. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T13:07:58.853Z"}
    57. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T13:07:58.853Z"}
    58. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T14:06:57.764Z"}
    59. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T14:06:58.888Z"}
    60. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T14:06:58.888Z"}
    61. {"moduleName":"LicenseFSM","level":"info","message":"RNNJpgqg11fRUrWseD5GaxX0i32Mw0tOcGjp1rxsJiU005f","timestamp":"2018-04-16T14:06:58.901Z"}
    62. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T14:06:58.901Z"}
    63. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T14:06:58.901Z"}
    64. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T14:06:58.901Z"}
    65. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-17T08:19:12.421Z"}
    66. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-17T08:19:12.423Z"}
    67. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-17T08:19:12.423Z"}
    68. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-17T08:19:12.423Z"}
    69. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-17T08:19:12.423Z"}
    70. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-17T08:19:12.424Z"}
    71. {"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n  accessTokenIntervalPeriod: 5000,\n  servicesUrlInterval: 900000,\n  releasesRefreshInterval: 86400000,\n  recentProjectInterval: 60000,\n  downloadClusterInterval: 1000,\n  downloadEditorInterval: 1000,\n  refreshTokenValidity: 2592000000,\n  checkForUpdateInterval: 43200000,\n  sendAnalyticsEventsInterval: 60000,\n  maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-17T08:19:12.464Z"}
    72. {"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.465Z"}
    73. {"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-17T08:19:12.465Z"}
    74. {"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.468Z"}
    75. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-17T08:19:12.470Z"}
    76. {"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-17T08:19:12.532Z"}
    77. {"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.532Z"}
    78. {"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-17T08:19:12.532Z"}
    79. {"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.532Z"}
    80. {"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.544Z"}
    81. {"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.544Z"}
    82. {"moduleName":"EditorFolderScanner","level":"info","message":"5 out of 5 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-17T08:19:12.719Z"}
    83. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\2017.3.1f1\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    84. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\2018.1.0b11\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    85. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\5.4.3p1\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    86. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\5.4.5p5\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    87. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\5.6.1f1\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    88. {"moduleName":"InstalledEditorLocation","level":"warn","message":"Failed to read from C:\\Program Files\\Unity\\Hub\\Editor\\5.4.3p1\\modules.json, using fallback release info","timestamp":"2018-04-17T08:19:12.721Z"}
    89. {"moduleName":"InstalledEditorLocation","level":"warn","message":"Failed to read from C:\\Program Files\\Unity\\Hub\\Editor\\5.4.5p5\\modules.json, using fallback release info","timestamp":"2018-04-17T08:19:12.721Z"}
    90. {"moduleName":"InstalledEditorLocation","level":"warn","message":"Failed to read from C:\\Program Files\\Unity\\Hub\\Editor\\5.6.1f1\\modules.json, using fallback release info","timestamp":"2018-04-17T08:19:12.721Z"}
    91. {"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-17T08:19:12.726Z"}
    92. {"moduleName":"LocatedEditorStorage","level":"info","message":"5 located editors found in storage","timestamp":"2018-04-17T08:19:12.731Z"}
    93. {"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.736Z"}
    94. {"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.736Z"}
    95. {"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.737Z"}
    96. {"moduleName":"LicenseFSM","level":"info","message":"uninitialized --> initializing","timestamp":"2018-04-17T08:19:12.915Z"}
    97. {"moduleName":"LicenseFSM","level":"info","message":"RNNJpgqg11fRUrWseD5GaxX0i32Mw0tOcGjp1rxsJiU005f","timestamp":"2018-04-17T08:19:12.944Z"}
    98. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-17T08:19:12.944Z"}
    99. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-17T08:19:12.945Z"}
    100. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-17T08:19:12.945Z"}
    101. {"moduleName":"RestServer","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.945Z"}
    102. {"moduleName":"WebSocketService","level":"info","message":"starting listening for request","timestamp":"2018-04-17T08:19:13.151Z"}
    103. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: license.change","timestamp":"2018-04-17T08:19:13.151Z"}
    104. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.opened","timestamp":"2018-04-17T08:19:13.151Z"}
    105. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.create","timestamp":"2018-04-17T08:19:13.151Z"}
    106. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.createTemp","timestamp":"2018-04-17T08:19:13.152Z"}
    107. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.openedFromCloud","timestamp":"2018-04-17T08:19:13.152Z"}
    108. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: main-window.change","timestamp":"2018-04-17T08:19:13.152Z"}
    109. {"moduleName":"LocalProject","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.152Z"}
    110. {"moduleName":"WindowManager","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.152Z"}
    111. {"moduleName":"SignInWindow","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.152Z"}
    112. {"moduleName":"CloudAnalytics","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.152Z"}
    113. {"moduleName":"TrayMenu","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.153Z"}
    114. {"moduleName":"App","level":"info","message":"Getting initial route for Main Window","timestamp":"2018-04-17T08:19:13.180Z"}
    115. {"moduleName":"Auth:NetworkFSM","level":"info","message":"uninitialized --> up","timestamp":"2018-04-17T08:19:13.295Z"}
    116. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"No update available","timestamp":"2018-04-17T08:19:13.907Z"}
    117. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-17T08:19:15.951Z"}
    118. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-17T08:19:15.952Z"}
    119. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-17T08:19:15.989Z"}
    120. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"No update available","timestamp":"2018-04-17T08:19:16.022Z"}
    121. {"moduleName":"LicenseFSM","level":"info","message":"ApNlCPGjvhmXe9odXJynkCdHvEiD9PvP8DsGSszS6tI005f","timestamp":"2018-04-17T08:19:16.037Z"}
    122. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-17T08:19:16.037Z"}
    123. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-17T08:19:16.038Z"}
    124. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-17T08:19:16.038Z"}
    125. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-17T09:18:17.543Z"}
    126. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-17T09:18:18.875Z"}
    127. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-17T09:18:18.875Z"}
    128. {"moduleName":"LicenseFSM","level":"info","message":"DXWQAifgzQ3hVGC9g63SkXsX1nDaBmXw6Bm-4ReLH8k005f","timestamp":"2018-04-17T09:18:18.896Z"}
    129. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-17T09:18:18.896Z"}
    130. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-17T09:18:18.896Z"}
    131. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-17T09:18:18.896Z"}
    132. {"moduleName":"Auth","level":"info","message":"Successfully logged out","timestamp":"2018-04-17T09:38:42.669Z"}
    133. {"moduleName":"Front-End","level":"error","message":"CustomError\n    at new fu (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:682:92)\n    at lu.pd (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:694:325)\n    at Oq (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:578:297)\n    at Nq (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:576:44)\n    at _.Hq.Ua (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:575:433)\n    at Oq (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:578:297)\n    at Nq (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:576:44)\n    at _.Hq.a (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:576:207)\n    at lu.<anonymous> (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:692:215)\n    at Fs (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:636:177)","timestamp":"2018-04-17T09:39:14.461Z"}
    134. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-17T09:39:17.951Z"}
    135. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-17T09:39:17.952Z"}
    136. {"moduleName":"LicenseFSM","level":"info","message":"a8_MP1EOJXKicooZUrWk1_EQi40iv8bYyvedj1wnkZc005f","timestamp":"2018-04-17T09:39:17.969Z"}
    137. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-17T09:39:17.969Z"}
    138. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-17T09:39:17.969Z"}
    139. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-17T09:39:17.969Z"}
     
    Last edited: Apr 18, 2018
  2. Skjalg

    Skjalg

    Joined:
    May 25, 2009
    Posts:
    96
    I have also tried to open Unity 5.3.1 and 2018.1 beta manually and inserting my key and it works then, so my key is not invalid.

    I have also tried reinstalling unity hub.
     
  3. DanielTG

    DanielTG

    Unity Technologies

    Joined:
    Feb 15, 2018
    Posts:
    33
    Hi Skjalg,

    Can you please confirm if this issue is still happening with the latest Hub 0.16 preview release?

    Thanks,
    Daniel
     
  4. Skjalg

    Skjalg

    Joined:
    May 25, 2009
    Posts:
    96
    0.16 release fixed the issue. thank you
     
    DanielTG likes this.
  5. msibrandi

    msibrandi

    Joined:
    Sep 19, 2012
    Posts:
    14
    Same issue here. First time user of Unity Hub and installed 0.16. Company serial works on Unity 2017.3 just fine (renewed subscription last week), but when entering the number in Unity Hub I get the error message the original poster mentioned.
     
  6. tbriley

    tbriley

    Joined:
    Sep 10, 2013
    Posts:
    35
    same issue here. been using it for quite a while with no issue, but 0.16 throws the same error.

    @DanielTG tbh since the 5.x cycle i've regularly had issues with license activation. at the very least the manual activation option should be brought front and center in these cases as that's invariably the most reliable way to resolve the issue. with the editor that fact isn't clear and with hub you have to jump through several steps to even know the option exists.
     
    Last edited: May 2, 2018
  7. Ghosthowl

    Ghosthowl

    Joined:
    Feb 2, 2014
    Posts:
    170
    Also started to have this issue with Unity Hub 0.16, previous versions did not have this issue for me.

    I've also had regular license issues since the Unity 5.x lifecycle. Unity on a regular basis seems to reset and ask me for my serial again and account information. Although annoying, it never was an issue of validating the serial.
     
    Last edited: May 2, 2018
  8. Skjalg

    Skjalg

    Joined:
    May 25, 2009
    Posts:
    96
    While 0.16 fixed the issue on my work computer, it's still happening on my home computer.

    update: I fixed it by opening an old 2018 beta I had lying around on my home computer, and it also asked me to input my serial key and there it worked. The next time opening the hub it would accept that serial.
     
    Last edited: May 2, 2018
  9. Jack-Mariani

    Jack-Mariani

    Joined:
    Jul 12, 2013
    Posts:
    7
    Same issue here.
    One of my computer works, the other is not accepting the serial.

    Tried the same using my old 2017.3.1f1, or 2017.4.1f1 but it doesn't work. I also tried to return and reactivate but nothing.

    Still the license is still working if I use 2017.3.1f1 or 2017.4.1f1 directly.
     
  10. Shaolin-Dave

    Shaolin-Dave

    Joined:
    Apr 3, 2015
    Posts:
    19
    I get this error several times a week on my Desktop, and every time I install a new version of the editor on my laptop. My laptop will allow me to enter my serial maybe 50% of the time, my desktop I think has only allowed it once.

    Version 0.17.1