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License server returned unknown error. Please contact support@unity3d.com

Discussion in 'Unity Hub' started by Skjalg, Apr 17, 2018.

  1. Skjalg

    Skjalg

    Joined:
    May 25, 2009
    Posts:
    98
    Hi

    After our companys licenses expired the other day I can't login to the Unity Hub with my license any longer. It just gives me the error that the license server returned unknown error.

    I have tried to
    * revoke the license and add the seat again to my account.
    * repoen and close unity hub numerous times and insert my license key.
    * open as administrator.
    * sign out and in again.
    * reinstall unity hub
    * allow it through my windows firewall




    The log file is over 9000 lines long, as I've been using Unity Hub successfully for quite some time now. Heres the last few lines though

    Code (JSON):
    1. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: license.change","timestamp":"2018-04-16T08:12:51.191Z"}
    2. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.opened","timestamp":"2018-04-16T08:12:51.191Z"}
    3. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.create","timestamp":"2018-04-16T08:12:51.191Z"}
    4. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.createTemp","timestamp":"2018-04-16T08:12:51.191Z"}
    5. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.openedFromCloud","timestamp":"2018-04-16T08:12:51.191Z"}
    6. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: main-window.change","timestamp":"2018-04-16T08:12:51.191Z"}
    7. {"moduleName":"LocalProject","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    8. {"moduleName":"WindowManager","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    9. {"moduleName":"SignInWindow","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    10. {"moduleName":"CloudAnalytics","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    11. {"moduleName":"TrayMenu","level":"info","message":"Init","timestamp":"2018-04-16T08:12:51.191Z"}
    12. {"moduleName":"App","level":"info","message":"Getting initial route for Main Window","timestamp":"2018-04-16T08:12:51.223Z"}
    13. {"moduleName":"Auth:NetworkFSM","level":"info","message":"uninitialized --> up","timestamp":"2018-04-16T08:12:51.336Z"}
    14. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"No update available","timestamp":"2018-04-16T08:12:54.349Z"}
    15. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T08:12:55.243Z"}
    16. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T08:12:55.243Z"}
    17. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-16T08:12:55.321Z"}
    18. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"No update available","timestamp":"2018-04-16T08:12:55.357Z"}
    19. {"moduleName":"LicenseFSM","level":"info","message":"IweZyzrtyByf6pGYwyaYHFKr5cRlfEGqtM2kS_phqKQ005f","timestamp":"2018-04-16T08:12:55.382Z"}
    20. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T08:12:55.382Z"}
    21. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T08:12:55.382Z"}
    22. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T08:12:55.382Z"}
    23. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T09:11:55.473Z"}
    24. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T09:11:56.657Z"}
    25. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T09:11:56.658Z"}
    26. {"moduleName":"LicenseFSM","level":"info","message":"Je0MsdqXsyQcLTUSW8UFNYNxADgc7IfsCwzD9aD4kiY005f","timestamp":"2018-04-16T09:11:56.673Z"}
    27. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T09:11:56.673Z"}
    28. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T09:11:56.674Z"}
    29. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T09:11:56.674Z"}
    30. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T10:10:55.801Z"}
    31. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T10:10:57.177Z"}
    32. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T10:10:57.178Z"}
    33. {"moduleName":"LicenseFSM","level":"info","message":"m_WrYXTNIDCsmbhfXcxmVAYOt1weR1hVZYcn32hlX28005f","timestamp":"2018-04-16T10:10:57.190Z"}
    34. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T10:10:57.190Z"}
    35. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T10:10:57.190Z"}
    36. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T10:10:57.191Z"}
    37. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T11:09:56.521Z"}
    38. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T11:09:57.771Z"}
    39. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T11:09:57.771Z"}
    40. {"moduleName":"LicenseFSM","level":"info","message":"61Zf-zPc_B1l1tave_6sl9XMr3XfNzWdVenSoa70Z5k005f","timestamp":"2018-04-16T11:09:57.791Z"}
    41. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T11:09:57.791Z"}
    42. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T11:09:57.791Z"}
    43. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T11:09:57.791Z"}
    44. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T12:08:57.110Z"}
    45. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T12:08:58.175Z"}
    46. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T12:08:58.175Z"}
    47. {"moduleName":"LicenseFSM","level":"info","message":"ah0BOvFaPZeW6-ZjYYFVno5mDajkKYiWNtEbJJK7NoQ005f","timestamp":"2018-04-16T12:08:58.194Z"}
    48. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T12:08:58.194Z"}
    49. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T12:08:58.194Z"}
    50. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T12:08:58.194Z"}
    51. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T13:07:57.428Z"}
    52. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T13:07:58.839Z"}
    53. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T13:07:58.840Z"}
    54. {"moduleName":"LicenseFSM","level":"info","message":"ER2PMYoIUVR7BlrNCsK1CWtWZUJqPWbW1T6hWBoeQSY005f","timestamp":"2018-04-16T13:07:58.853Z"}
    55. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T13:07:58.853Z"}
    56. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T13:07:58.853Z"}
    57. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T13:07:58.853Z"}
    58. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-16T14:06:57.764Z"}
    59. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-16T14:06:58.888Z"}
    60. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-16T14:06:58.888Z"}
    61. {"moduleName":"LicenseFSM","level":"info","message":"RNNJpgqg11fRUrWseD5GaxX0i32Mw0tOcGjp1rxsJiU005f","timestamp":"2018-04-16T14:06:58.901Z"}
    62. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-16T14:06:58.901Z"}
    63. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-16T14:06:58.901Z"}
    64. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-16T14:06:58.901Z"}
    65. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-17T08:19:12.421Z"}
    66. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-17T08:19:12.423Z"}
    67. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-17T08:19:12.423Z"}
    68. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-17T08:19:12.423Z"}
    69. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-17T08:19:12.423Z"}
    70. {"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-17T08:19:12.424Z"}
    71. {"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n  accessTokenIntervalPeriod: 5000,\n  servicesUrlInterval: 900000,\n  releasesRefreshInterval: 86400000,\n  recentProjectInterval: 60000,\n  downloadClusterInterval: 1000,\n  downloadEditorInterval: 1000,\n  refreshTokenValidity: 2592000000,\n  checkForUpdateInterval: 43200000,\n  sendAnalyticsEventsInterval: 60000,\n  maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-17T08:19:12.464Z"}
    72. {"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.465Z"}
    73. {"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-17T08:19:12.465Z"}
    74. {"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.468Z"}
    75. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-17T08:19:12.470Z"}
    76. {"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-17T08:19:12.532Z"}
    77. {"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.532Z"}
    78. {"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-17T08:19:12.532Z"}
    79. {"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.532Z"}
    80. {"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.544Z"}
    81. {"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.544Z"}
    82. {"moduleName":"EditorFolderScanner","level":"info","message":"5 out of 5 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-17T08:19:12.719Z"}
    83. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\2017.3.1f1\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    84. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\2018.1.0b11\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    85. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\5.4.3p1\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    86. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\5.4.5p5\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    87. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"read C:\\Program Files\\Unity\\Hub\\Editor\\5.6.1f1\\modules.json","timestamp":"2018-04-17T08:19:12.720Z"}
    88. {"moduleName":"InstalledEditorLocation","level":"warn","message":"Failed to read from C:\\Program Files\\Unity\\Hub\\Editor\\5.4.3p1\\modules.json, using fallback release info","timestamp":"2018-04-17T08:19:12.721Z"}
    89. {"moduleName":"InstalledEditorLocation","level":"warn","message":"Failed to read from C:\\Program Files\\Unity\\Hub\\Editor\\5.4.5p5\\modules.json, using fallback release info","timestamp":"2018-04-17T08:19:12.721Z"}
    90. {"moduleName":"InstalledEditorLocation","level":"warn","message":"Failed to read from C:\\Program Files\\Unity\\Hub\\Editor\\5.6.1f1\\modules.json, using fallback release info","timestamp":"2018-04-17T08:19:12.721Z"}
    91. {"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-17T08:19:12.726Z"}
    92. {"moduleName":"LocatedEditorStorage","level":"info","message":"5 located editors found in storage","timestamp":"2018-04-17T08:19:12.731Z"}
    93. {"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.736Z"}
    94. {"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.736Z"}
    95. {"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.737Z"}
    96. {"moduleName":"LicenseFSM","level":"info","message":"uninitialized --> initializing","timestamp":"2018-04-17T08:19:12.915Z"}
    97. {"moduleName":"LicenseFSM","level":"info","message":"RNNJpgqg11fRUrWseD5GaxX0i32Mw0tOcGjp1rxsJiU005f","timestamp":"2018-04-17T08:19:12.944Z"}
    98. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-17T08:19:12.944Z"}
    99. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-17T08:19:12.945Z"}
    100. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-17T08:19:12.945Z"}
    101. {"moduleName":"RestServer","level":"info","message":"Init","timestamp":"2018-04-17T08:19:12.945Z"}
    102. {"moduleName":"WebSocketService","level":"info","message":"starting listening for request","timestamp":"2018-04-17T08:19:13.151Z"}
    103. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: license.change","timestamp":"2018-04-17T08:19:13.151Z"}
    104. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.opened","timestamp":"2018-04-17T08:19:13.151Z"}
    105. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.create","timestamp":"2018-04-17T08:19:13.151Z"}
    106. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.createTemp","timestamp":"2018-04-17T08:19:13.152Z"}
    107. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: project.openedFromCloud","timestamp":"2018-04-17T08:19:13.152Z"}
    108. {"moduleName":"RestEventRouter","level":"info","message":"subscribing to: main-window.change","timestamp":"2018-04-17T08:19:13.152Z"}
    109. {"moduleName":"LocalProject","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.152Z"}
    110. {"moduleName":"WindowManager","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.152Z"}
    111. {"moduleName":"SignInWindow","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.152Z"}
    112. {"moduleName":"CloudAnalytics","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.152Z"}
    113. {"moduleName":"TrayMenu","level":"info","message":"Init","timestamp":"2018-04-17T08:19:13.153Z"}
    114. {"moduleName":"App","level":"info","message":"Getting initial route for Main Window","timestamp":"2018-04-17T08:19:13.180Z"}
    115. {"moduleName":"Auth:NetworkFSM","level":"info","message":"uninitialized --> up","timestamp":"2018-04-17T08:19:13.295Z"}
    116. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"No update available","timestamp":"2018-04-17T08:19:13.907Z"}
    117. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-17T08:19:15.951Z"}
    118. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-17T08:19:15.952Z"}
    119. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-17T08:19:15.989Z"}
    120. {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"No update available","timestamp":"2018-04-17T08:19:16.022Z"}
    121. {"moduleName":"LicenseFSM","level":"info","message":"ApNlCPGjvhmXe9odXJynkCdHvEiD9PvP8DsGSszS6tI005f","timestamp":"2018-04-17T08:19:16.037Z"}
    122. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-17T08:19:16.037Z"}
    123. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-17T08:19:16.038Z"}
    124. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-17T08:19:16.038Z"}
    125. {"moduleName":"Auth","level":"info","message":"Access token is expired, attempting to get a new one with refresh token","timestamp":"2018-04-17T09:18:17.543Z"}
    126. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-17T09:18:18.875Z"}
    127. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-17T09:18:18.875Z"}
    128. {"moduleName":"LicenseFSM","level":"info","message":"DXWQAifgzQ3hVGC9g63SkXsX1nDaBmXw6Bm-4ReLH8k005f","timestamp":"2018-04-17T09:18:18.896Z"}
    129. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-17T09:18:18.896Z"}
    130. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-17T09:18:18.896Z"}
    131. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-17T09:18:18.896Z"}
    132. {"moduleName":"Auth","level":"info","message":"Successfully logged out","timestamp":"2018-04-17T09:38:42.669Z"}
    133. {"moduleName":"Front-End","level":"error","message":"CustomError\n    at new fu (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:682:92)\n    at lu.pd (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:694:325)\n    at Oq (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:578:297)\n    at Nq (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:576:44)\n    at _.Hq.Ua (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:575:433)\n    at Oq (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:578:297)\n    at Nq (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:576:44)\n    at _.Hq.a (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:576:207)\n    at lu.<anonymous> (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:692:215)\n    at Fs (/accounts/static/_/js/k=gaia.gaiafe_glif.no.r7r8X-C0reA.O/m=glifb,identifier,unknownerror/am=AgKgAAAACAEAoAAICiAQQABAITCk5jsK/rt=j/d=1/rs=ABkqax0IOCZf2OmnkrLcGT2q4MGLxwR4NQ:636:177)","timestamp":"2018-04-17T09:39:14.461Z"}
    134. {"moduleName":"LicenseFSM","level":"info","message":"licenseInvalid --> initializing","timestamp":"2018-04-17T09:39:17.951Z"}
    135. {"moduleName":"Auth","level":"info","message":"Successfully logged in","timestamp":"2018-04-17T09:39:17.952Z"}
    136. {"moduleName":"LicenseFSM","level":"info","message":"a8_MP1EOJXKicooZUrWk1_EQi40iv8bYyvedj1wnkZc005f","timestamp":"2018-04-17T09:39:17.969Z"}
    137. {"moduleName":"LicenseClient","level":"info","message":"License initialized","timestamp":"2018-04-17T09:39:17.969Z"}
    138. {"moduleName":"LicenseFSM","level":"info","message":"initializing --> licenseInvalid","timestamp":"2018-04-17T09:39:17.969Z"}
    139. {"moduleName":"LicenseClient","level":"info","message":"License error: 113","timestamp":"2018-04-17T09:39:17.969Z"}
     
    Last edited: Apr 18, 2018
  2. Skjalg

    Skjalg

    Joined:
    May 25, 2009
    Posts:
    98
    I have also tried to open Unity 5.3.1 and 2018.1 beta manually and inserting my key and it works then, so my key is not invalid.

    I have also tried reinstalling unity hub.
     
  3. DanielTG

    DanielTG

    Unity Technologies

    Joined:
    Feb 15, 2018
    Posts:
    57
    Hi Skjalg,

    Can you please confirm if this issue is still happening with the latest Hub 0.16 preview release?

    Thanks,
    Daniel
     
  4. Skjalg

    Skjalg

    Joined:
    May 25, 2009
    Posts:
    98
    0.16 release fixed the issue. thank you
     
    DanielTG likes this.
  5. msibrandi

    msibrandi

    Joined:
    Sep 19, 2012
    Posts:
    14
    Same issue here. First time user of Unity Hub and installed 0.16. Company serial works on Unity 2017.3 just fine (renewed subscription last week), but when entering the number in Unity Hub I get the error message the original poster mentioned.
     
  6. tbriley

    tbriley

    Joined:
    Sep 10, 2013
    Posts:
    35
    same issue here. been using it for quite a while with no issue, but 0.16 throws the same error.

    @DanielTG tbh since the 5.x cycle i've regularly had issues with license activation. at the very least the manual activation option should be brought front and center in these cases as that's invariably the most reliable way to resolve the issue. with the editor that fact isn't clear and with hub you have to jump through several steps to even know the option exists.
     
    Last edited: May 2, 2018
  7. Ghosthowl

    Ghosthowl

    Joined:
    Feb 2, 2014
    Posts:
    173
    Also started to have this issue with Unity Hub 0.16, previous versions did not have this issue for me.

    I've also had regular license issues since the Unity 5.x lifecycle. Unity on a regular basis seems to reset and ask me for my serial again and account information. Although annoying, it never was an issue of validating the serial.
     
    Last edited: May 2, 2018
  8. Skjalg

    Skjalg

    Joined:
    May 25, 2009
    Posts:
    98
    While 0.16 fixed the issue on my work computer, it's still happening on my home computer.

    update: I fixed it by opening an old 2018 beta I had lying around on my home computer, and it also asked me to input my serial key and there it worked. The next time opening the hub it would accept that serial.
     
    Last edited: May 2, 2018
  9. Jack-Mariani

    Jack-Mariani

    Joined:
    Jul 12, 2013
    Posts:
    8
    Same issue here.
    One of my computer works, the other is not accepting the serial.

    Tried the same using my old 2017.3.1f1, or 2017.4.1f1 but it doesn't work. I also tried to return and reactivate but nothing.

    Still the license is still working if I use 2017.3.1f1 or 2017.4.1f1 directly.
     
  10. Shaolin-Dave

    Shaolin-Dave

    Joined:
    Apr 3, 2015
    Posts:
    19
    I get this error several times a week on my Desktop, and every time I install a new version of the editor on my laptop. My laptop will allow me to enter my serial maybe 50% of the time, my desktop I think has only allowed it once.

    Version 0.17.1
     
  11. DerWoDaSo

    DerWoDaSo

    Joined:
    May 25, 2009
    Posts:
    122
    Happening to me again now with 0.18 ... can't work. :mad:
     
  12. jovalent

    jovalent

    Joined:
    May 27, 2017
    Posts:
    5
    I'm having this issue as well.
     
  13. PictonicStudio

    PictonicStudio

    Joined:
    Sep 14, 2013
    Posts:
    14
    having this issue in 0.18.1
     
    volvis likes this.
  14. DennisVH

    DennisVH

    Joined:
    Jul 8, 2012
    Posts:
    45
    same issue with 0.18 and now with 0.20.1 too. :(
     
  15. sindrijo_

    sindrijo_

    Joined:
    Aug 15, 2016
    Posts:
    6
    Having this issue as well...

    Version 0.20.1 on Mac OS High Sierra
     
  16. mahu

    mahu

    Joined:
    Apr 6, 2014
    Posts:
    4
    Started having this issue now with 0.20.1
     
  17. Neonlyte

    Neonlyte

    Joined:
    Oct 17, 2013
    Posts:
    42
    I restarted my computer today and when I reopen Unity Hub I lost my activation. I inserted my activation code and I am getting "unity server returned an unknown error" with version 0.20.1, too. The launcher of each Unity release does not have this issue.
     
  18. cassandraL

    cassandraL

    Unity Technologies

    Joined:
    Dec 7, 2017
    Posts:
    42
    Hello @DennisVH, @sindrijo_, @mahu, @Neonlyte,
    could you send us your Hub logs in a private message? We should have more details about the error with 0.20.1.

    Thank you
     
  19. Sinusquell

    Sinusquell

    Joined:
    Jun 7, 2017
    Posts:
    1
    Is there any news about his issue? I am using Unity Hub 0.20.1 and I am having the same issue.

    edit: The "manual activation" works! For some reason, unity hub thought I don't have Internet access, and gave me the option to activate my licence with a licence file from the website (there was a link) and that worked fine!
    So if anyone is having this issue, try cutting your internet connection to get the manual activation.
     
    Last edited: Sep 4, 2018
    jonAtNvizzio likes this.
  20. jonAtNvizzio

    jonAtNvizzio

    Joined:
    Mar 2, 2017
    Posts:
    1
    Worked like a charm. You have to do the following to complete this process:
    1. Disconnect internet
    2. Create the license activation file from Unity Hub
    3. Reconnect internet
    4. Submit activation file to the link provided
    5. Follow the steps in the browser
    6. Download the activation file from the browser
    7. Disconnect internet
    8. Re-open Unity Hub
    9. Select the activation file you downloaded from the browser
    Once this is all done and you are running, you can reconnect your internet.
     
  21. palex-nx

    palex-nx

    Joined:
    Jul 23, 2018
    Posts:
    9
    Looks like regression. This happened to me after 1.1.0 update.
     
    syscrusher likes this.
  22. syscrusher

    syscrusher

    Joined:
    Jul 4, 2015
    Posts:
    849
  23. ryanscottmurphy

    ryanscottmurphy

    Joined:
    Oct 30, 2013
    Posts:
    1
    I also experienced this problem in Unity Hub this week v1.1.0. Hopefully it gets fixed soon.

    As a work around for anyone else experiencing this issue, open Unity directly from the installation folder (on OSX /Applications/Unity/Hub/Editor/your_unity_version) and activate your license as normal.

    The Unity Hub will then work as normal.
     
    Last edited: Oct 15, 2018 at 8:17 AM
  24. sethwklein

    sethwklein

    Joined:
    Oct 24, 2014
    Posts:
    2
    Yesterday, I opened Unity Hub as normal and was greeted with the login screen followed by the license screen followed by Unity Hub claiming the license server had said something it didn't understand. I manually opened the version of Unity I needed and went to work. That version of Unity happened to be installed outside the usual Unity Hub location and was also a 5.x version. Not sure which is relevant. Anyway, today I dug into it a bit more and discovered that opening a 2018 version of Unity installed in the Unity Hub location gave me the login into license thing, too, but it worked, and then Unity Hub was fine as well.

    So that's a possible workaround if you're having a problem like this.

    And it looks like Unity Hub has a bug with license handling. Possibly relevant log lines:


    {"moduleName":"App","level":"info","message":"[ 'Getting initial route for Main Window' ]","timestamp":"2018-10-17T15:01:27.001Z"}
    {"moduleName":"LocalConfig","level":"info","message":"[ 'Failed to refresh data, fallback to default data. Reason: 404 - \"<html>\\\\n<head><title>404 Not Found</title></head>\\\\n<body>\\\\n<h1>404 Not Found</h1>\\\\n<ul>\\\\n<li>Code: NoSuchKey</li>\\\\n<li>Message: The specified key does not exist.</li>\\\\n<li>Key: hub/prod/hubConfig.json</li>\\\\n<li>RequestId: 12472C5CDB395DD9</li>\\\\n<li>HostId: ug2+kbRMeAnMW7IxSC0iDI5LND7vtVZTl+Fnp38Xc2TpalFPzc9Iy9tb7M5AUXIqW9PHvAqawKE=</li>\\\\n</ul>\\\\n<hr/>\\\\n</body>\\\\n</html>\\\\n\"' ]","timestamp":"2018-10-17T15:01:27.004Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'No update available' ]","timestamp":"2018-10-17T15:01:27.007Z"}
    {"moduleName":"Auth:NetworkFSM","level":"info","message":"[ 'uninitialized --> up' ]","timestamp":"2018-10-17T15:01:27.510Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Both tokens are expired, user will be logged out' ]","timestamp":"2018-10-17T15:01:27.512Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Successfully logged out' ]","timestamp":"2018-10-17T15:01:27.526Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Checking for update' ]","timestamp":"2018-10-17T15:01:27.558Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'No update available' ]","timestamp":"2018-10-17T15:01:27.671Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'licenseInvalid --> initializing' ]","timestamp":"2018-10-17T15:01:44.658Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Successfully logged in' ]","timestamp":"2018-10-17T15:01:44.659Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'License initialized' ]","timestamp":"2018-10-17T15:01:44.677Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'initializing --> licenseInvalid' ]","timestamp":"2018-10-17T15:01:44.677Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'License error: 113' ]","timestamp":"2018-10-17T15:01:44.677Z"}