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License not recognized in Hub 0.13

Discussion in 'Unity Hub' started by headlessstudio, Mar 8, 2018.

  1. headlessstudio

    headlessstudio

    Joined:
    Feb 25, 2016
    Posts:
    29
    My serial number is not recognized when logging in in Hub. I have to login first in Unity, then everything works fine in Hub.
     
  2. dsmethurst_t17

    dsmethurst_t17

    Joined:
    Feb 25, 2014
    Posts:
    5
    Also having the same problem with the serial I have, it was working correctly in the previous/earlier versions but I'm currently trying to setup the Unity Hub on a new PC and entering the key is not working.

    just for the record I've only ever used this serial on one other PC, so it's not a seat license limit.
     
  3. justinzheng

    justinzheng

    Unity Technologies

    Joined:
    Sep 30, 2015
    Posts:
    28
    Can you share me your log and license files via message?

    Logs in
    %APPDATA%\Unity Hub\logs
    \AppData\Local\Unity\Editor\Editor.log
    and license file in
    C:\ProgramData\Unity\Unity_lic.ulf

    Thanks.

    Best Regards,

    Justin Zheng
     
  4. mediajolt

    mediajolt

    Joined:
    Nov 1, 2012
    Posts:
    8
    Same problem with version .14 - stuck on "Activation - almost there." Can't get past this point.
     
    cutecenter likes this.
  5. scott-roam

    scott-roam

    Joined:
    Jun 5, 2018
    Posts:
    2
    Same problem with 0.17.1. Activation froze. I closed, reopened. Now I just see "Activation: Almost there!"
     
  6. qqii

    qqii

    Joined:
    Oct 17, 2016
    Posts:
    2
    @justinzheng

    I have no files in %APPDATA%\Unity Hub\logs
    %AppData%\Local\Unity\ doesn't exist, let alone %AppData%\Local\Unity\Editor\Editor.log

    This the the contents of C:\ProgramData\Unity\Unity_lic.ulf
    Code (xml):
    1. <?xml version="1.0" encoding="UTF-8"?><root>
    2.     <License id="Terms">
    3.         <MachineBindings>
    4.             <Binding Key="1" Value="00331-60000-00000-AA893"/>
    5.             <Binding Key="2" Value="614331ABDD78"/>
    6.             <Binding Key="4" Value="U3lzdGVtIFNlcmlhbCBOdW1iZXI="/>
    7.             <Binding Key="5" Value="40:16:7e:ac:c8:c7"/>
    8.         </MachineBindings>
    9.         <MachineID Value="crmxz9Zw4y/5RP5FovQmthpjyhg="/>
    10.         <SerialHash Value="f0a1db1542401d3bbb84d36436262d7947d9081a"/>
    11.         <Features>
    12.             <Feature Value="33"/>
    13.             <Feature Value="1"/>
    14.             <Feature Value="12"/>
    15.             <Feature Value="2"/>
    16.             <Feature Value="24"/>
    17.             <Feature Value="3"/>
    18.             <Feature Value="36"/>
    19.             <Feature Value="17"/>
    20.             <Feature Value="19"/>
    21.             <Feature Value="62"/>
    22.         </Features>
    23.         <DeveloperData Value="AQAAAEY0LUc4OFMtVzdBVi1LVThELU1ZSEMtTTZRVQ=="/>
    24.         <SerialMasked Value="F4-G88S-W7AV-KU8D-MYHC-XXXX"/>
    25.         <StartDate Value="2018-06-24T16:35:04"/>
    26.         <UpdateDate Value="2018-06-25T16:41:38"/>
    27.         <InitialActivationDate Value="2018-06-24T16:35:04"/>
    28.         <LicenseVersion Value="6.x"/>
    29.         <ClientProvidedVersion Value="2017.2.0"/>
    30.         <AlwaysOnline Value="false"/>
    31.         <Entitlements>
    32.             <Entitlement Ns="unity_editor" Tag="UnityPersonal" Type="EDITOR" ValidTo="9999-12-31T00:00:00"/>
    33.         </Entitlements>
    34.     </License>
    35. <Signature xmlns="http://www.w3.org/2000/09/xmldsig#"><SignedInfo><CanonicalizationMethod Algorithm="http://www.w3.org/TR/2001/REC-xml-c14n-20010315#WithComments"/><SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"/><Reference URI="#Terms"><Transforms><Transform Algorithm="http://www.w3.org/2000/09/xmldsig#enveloped-signature"/></Transforms><DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/><DigestValue>WewZnCq2ZmkFDrCDe35W2PtaKHc=</DigestValue></Reference></SignedInfo><SignatureValue>jDvt7HNpdlm8uXrW0uV+VqdX2STPm9QK+NLRP9ZFDNhjpJbsHjpR0nTm3M45aXjZNG3O0taeukzF
    36. iccFwCrV0hzny3y3aRnExn+i+eddVUYallFozQnwoZBshY+/FRLU+zho5Umfa+encVDodJWDnc25
    37. SssHQTz3GcACmTTK5HDSq8LBVGstP/gHtSeWr1WcLUMQHwIvkh3DM0stlMDlMCvthwdiT6Q7MWCs
    38. enTxWeJaB3m7g7KjZERDZVOJi7x2lR0pwlXZYo89GWKm8sSWOhaFY5cah17pyU+CjosM4CQ4yQks
    39. XqDcL6rLvMVvic7hv0DZTXtiKN7wFJZkddH2hg==</SignatureValue></Signature><TimeStamp Value="NVuPGT6NYVXAeQ=="/><TimeStamp2 Value="5kNfiuY1BJMcFA=="/></root>
     
  7. qqii

    qqii

    Joined:
    Oct 17, 2016
    Posts:
    2
    After a lot of installing and uninstalling Unity Hub skipped the entire step after I installed 2017.2.0f3. For more information this was the first time installing anything related to Unity on this computer.