Search Unity

  1. Welcome to the Unity Forums! Please take the time to read our Code of Conduct to familiarize yourself with the forum rules and how to post constructively.
  2. We have updated the language to the Editor Terms based on feedback from our employees and community. Learn more.
    Dismiss Notice
  3. Join us on November 16th, 2023, between 1 pm and 9 pm CET for Ask the Experts Online on Discord and on Unity Discussions.
    Dismiss Notice
New Forum User Notice Update to the Unity Editor Software Terms Unite 2023 - Ask the Experts Online

License not recognized in Hub 0.13

Discussion in 'Unity Hub' started by headlessstudio, Mar 8, 2018.

  1. headlessstudio

    headlessstudio

    Joined:
    Feb 25, 2016
    Posts:
    83
    My serial number is not recognized when logging in in Hub. I have to login first in Unity, then everything works fine in Hub.
     
    headlessstudio, Mar 8, 2018
    #1

  2. dsmethurst_t17

    dsmethurst_t17

    Joined:
    Feb 25, 2014
    Posts:
    7
    Also having the same problem with the serial I have, it was working correctly in the previous/earlier versions but I'm currently trying to setup the Unity Hub on a new PC and entering the key is not working.

    just for the record I've only ever used this serial on one other PC, so it's not a seat license limit.
     
    dsmethurst_t17, Mar 12, 2018
    #2

  3. Deleted User

    Deleted User

    Guest

    Can you share me your log and license files via message?

    Logs in
    %APPDATA%\Unity Hub\logs
    \AppData\Local\Unity\Editor\Editor.log
    and license file in
    C:\ProgramData\Unity\Unity_lic.ulf

    Thanks.

    Best Regards,

    Justin Zheng
     
    Deleted User, Mar 14, 2018
    #3

  4. mediajolt

    mediajolt

    Joined:
    Nov 1, 2012
    Posts:
    18
    Same problem with version .14 - stuck on "Activation - almost there." Can't get past this point.
     
    mediajolt, Mar 17, 2018
    #4
    cutecenter likes this.

  5. scott-roam

    scott-roam

    Joined:
    Jun 5, 2018
    Posts:
    2
    Same problem with 0.17.1. Activation froze. I closed, reopened. Now I just see "Activation: Almost there!"
     
    scott-roam, Jun 5, 2018
    #5

  6. qqii

    qqii

    Joined:
    Oct 17, 2016
    Posts:
    2
    @justinzheng

    I have no files in %APPDATA%\Unity Hub\logs
    %AppData%\Local\Unity\ doesn't exist, let alone %AppData%\Local\Unity\Editor\Editor.log

    This the the contents of C:\ProgramData\Unity\Unity_lic.ulf
    Code (xml):
    1. <?xml version="1.0" encoding="UTF-8"?><root>
    2.     <License id="Terms">
    3.         <MachineBindings>
    4.             <Binding Key="1" Value="00331-60000-00000-AA893"/>
    5.             <Binding Key="2" Value="614331ABDD78"/>
    6.             <Binding Key="4" Value="U3lzdGVtIFNlcmlhbCBOdW1iZXI="/>
    7.             <Binding Key="5" Value="40:16:7e:ac:c8:c7"/>
    8.         </MachineBindings>
    9.         <MachineID Value="crmxz9Zw4y/5RP5FovQmthpjyhg="/>
    10.         <SerialHash Value="f0a1db1542401d3bbb84d36436262d7947d9081a"/>
    11.         <Features>
    12.             <Feature Value="33"/>
    13.             <Feature Value="1"/>
    14.             <Feature Value="12"/>
    15.             <Feature Value="2"/>
    16.             <Feature Value="24"/>
    17.             <Feature Value="3"/>
    18.             <Feature Value="36"/>
    19.             <Feature Value="17"/>
    20.             <Feature Value="19"/>
    21.             <Feature Value="62"/>
    22.         </Features>
    23.         <DeveloperData Value="AQAAAEY0LUc4OFMtVzdBVi1LVThELU1ZSEMtTTZRVQ=="/>
    24.         <SerialMasked Value="F4-G88S-W7AV-KU8D-MYHC-XXXX"/>
    25.         <StartDate Value="2018-06-24T16:35:04"/>
    26.         <UpdateDate Value="2018-06-25T16:41:38"/>
    27.         <InitialActivationDate Value="2018-06-24T16:35:04"/>
    28.         <LicenseVersion Value="6.x"/>
    29.         <ClientProvidedVersion Value="2017.2.0"/>
    30.         <AlwaysOnline Value="false"/>
    31.         <Entitlements>
    32.             <Entitlement Ns="unity_editor" Tag="UnityPersonal" Type="EDITOR" ValidTo="9999-12-31T00:00:00"/>
    33.         </Entitlements>
    34.     </License>
    35. <Signature xmlns="http://www.w3.org/2000/09/xmldsig#"><SignedInfo><CanonicalizationMethod Algorithm="http://www.w3.org/TR/2001/REC-xml-c14n-20010315#WithComments"/><SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"/><Reference URI="#Terms"><Transforms><Transform Algorithm="http://www.w3.org/2000/09/xmldsig#enveloped-signature"/></Transforms><DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/><DigestValue>WewZnCq2ZmkFDrCDe35W2PtaKHc=</DigestValue></Reference></SignedInfo><SignatureValue>jDvt7HNpdlm8uXrW0uV+VqdX2STPm9QK+NLRP9ZFDNhjpJbsHjpR0nTm3M45aXjZNG3O0taeukzF
    36. iccFwCrV0hzny3y3aRnExn+i+eddVUYallFozQnwoZBshY+/FRLU+zho5Umfa+encVDodJWDnc25
    37. SssHQTz3GcACmTTK5HDSq8LBVGstP/gHtSeWr1WcLUMQHwIvkh3DM0stlMDlMCvthwdiT6Q7MWCs
    38. enTxWeJaB3m7g7KjZERDZVOJi7x2lR0pwlXZYo89GWKm8sSWOhaFY5cah17pyU+CjosM4CQ4yQks
    39. XqDcL6rLvMVvic7hv0DZTXtiKN7wFJZkddH2hg==</SignatureValue></Signature><TimeStamp Value="NVuPGT6NYVXAeQ=="/><TimeStamp2 Value="5kNfiuY1BJMcFA=="/></root>
     
    qqii, Jun 24, 2018
    #6

  7. qqii

    qqii

    Joined:
    Oct 17, 2016
    Posts:
    2
    After a lot of installing and uninstalling Unity Hub skipped the entire step after I installed 2017.2.0f3. For more information this was the first time installing anything related to Unity on this computer.
     
    qqii, Jun 24, 2018
    #7

  8. spatialar

    spatialar

    Joined:
    May 21, 2018
    Posts:
    2
    Has anyone been able to solve this?
     
    spatialar, Jan 19, 2019
    #8

  9. spatialar

    spatialar

    Joined:
    May 21, 2018
    Posts:
    2
    I finally solved this by manually changing the MAC address specified by the Key="5" binding in the MachineBindings tag in the Unity_lic.ulf file to be my actual WiFi adapter's MAC address. For some reason my computer had several virtual adapters installed and the Unity setup used one of those MAC addresses instead of my actual MAC address. After changing the .ulf file manually, I just restarted Unity and it all worked fine!
     
    spatialar, Jan 21, 2019
    #9