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License not recognized in Hub 0.13

Discussion in 'Unity Hub' started by headlessstudio, Mar 8, 2018.

  1. headlessstudio

    headlessstudio

    Joined:
    Feb 25, 2016
    Posts:
    34
    My serial number is not recognized when logging in in Hub. I have to login first in Unity, then everything works fine in Hub.
     
  2. dsmethurst_t17

    dsmethurst_t17

    Joined:
    Feb 25, 2014
    Posts:
    5
    Also having the same problem with the serial I have, it was working correctly in the previous/earlier versions but I'm currently trying to setup the Unity Hub on a new PC and entering the key is not working.

    just for the record I've only ever used this serial on one other PC, so it's not a seat license limit.
     
  3. justinzheng

    justinzheng

    Unity Technologies

    Joined:
    Sep 30, 2015
    Posts:
    29
    Can you share me your log and license files via message?

    Logs in
    %APPDATA%\Unity Hub\logs
    \AppData\Local\Unity\Editor\Editor.log
    and license file in
    C:\ProgramData\Unity\Unity_lic.ulf

    Thanks.

    Best Regards,

    Justin Zheng
     
  4. mediajolt

    mediajolt

    Joined:
    Nov 1, 2012
    Posts:
    8
    Same problem with version .14 - stuck on "Activation - almost there." Can't get past this point.
     
    cutecenter likes this.
  5. scott-roam

    scott-roam

    Joined:
    Jun 5, 2018
    Posts:
    2
    Same problem with 0.17.1. Activation froze. I closed, reopened. Now I just see "Activation: Almost there!"
     
  6. qqii

    qqii

    Joined:
    Oct 17, 2016
    Posts:
    2
    @justinzheng

    I have no files in %APPDATA%\Unity Hub\logs
    %AppData%\Local\Unity\ doesn't exist, let alone %AppData%\Local\Unity\Editor\Editor.log

    This the the contents of C:\ProgramData\Unity\Unity_lic.ulf
    Code (xml):
    1. <?xml version="1.0" encoding="UTF-8"?><root>
    2.     <License id="Terms">
    3.         <MachineBindings>
    4.             <Binding Key="1" Value="00331-60000-00000-AA893"/>
    5.             <Binding Key="2" Value="614331ABDD78"/>
    6.             <Binding Key="4" Value="U3lzdGVtIFNlcmlhbCBOdW1iZXI="/>
    7.             <Binding Key="5" Value="40:16:7e:ac:c8:c7"/>
    8.         </MachineBindings>
    9.         <MachineID Value="crmxz9Zw4y/5RP5FovQmthpjyhg="/>
    10.         <SerialHash Value="f0a1db1542401d3bbb84d36436262d7947d9081a"/>
    11.         <Features>
    12.             <Feature Value="33"/>
    13.             <Feature Value="1"/>
    14.             <Feature Value="12"/>
    15.             <Feature Value="2"/>
    16.             <Feature Value="24"/>
    17.             <Feature Value="3"/>
    18.             <Feature Value="36"/>
    19.             <Feature Value="17"/>
    20.             <Feature Value="19"/>
    21.             <Feature Value="62"/>
    22.         </Features>
    23.         <DeveloperData Value="AQAAAEY0LUc4OFMtVzdBVi1LVThELU1ZSEMtTTZRVQ=="/>
    24.         <SerialMasked Value="F4-G88S-W7AV-KU8D-MYHC-XXXX"/>
    25.         <StartDate Value="2018-06-24T16:35:04"/>
    26.         <UpdateDate Value="2018-06-25T16:41:38"/>
    27.         <InitialActivationDate Value="2018-06-24T16:35:04"/>
    28.         <LicenseVersion Value="6.x"/>
    29.         <ClientProvidedVersion Value="2017.2.0"/>
    30.         <AlwaysOnline Value="false"/>
    31.         <Entitlements>
    32.             <Entitlement Ns="unity_editor" Tag="UnityPersonal" Type="EDITOR" ValidTo="9999-12-31T00:00:00"/>
    33.         </Entitlements>
    34.     </License>
    35. <Signature xmlns="http://www.w3.org/2000/09/xmldsig#"><SignedInfo><CanonicalizationMethod Algorithm="http://www.w3.org/TR/2001/REC-xml-c14n-20010315#WithComments"/><SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"/><Reference URI="#Terms"><Transforms><Transform Algorithm="http://www.w3.org/2000/09/xmldsig#enveloped-signature"/></Transforms><DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/><DigestValue>WewZnCq2ZmkFDrCDe35W2PtaKHc=</DigestValue></Reference></SignedInfo><SignatureValue>jDvt7HNpdlm8uXrW0uV+VqdX2STPm9QK+NLRP9ZFDNhjpJbsHjpR0nTm3M45aXjZNG3O0taeukzF
    36. iccFwCrV0hzny3y3aRnExn+i+eddVUYallFozQnwoZBshY+/FRLU+zho5Umfa+encVDodJWDnc25
    37. SssHQTz3GcACmTTK5HDSq8LBVGstP/gHtSeWr1WcLUMQHwIvkh3DM0stlMDlMCvthwdiT6Q7MWCs
    38. enTxWeJaB3m7g7KjZERDZVOJi7x2lR0pwlXZYo89GWKm8sSWOhaFY5cah17pyU+CjosM4CQ4yQks
    39. XqDcL6rLvMVvic7hv0DZTXtiKN7wFJZkddH2hg==</SignatureValue></Signature><TimeStamp Value="NVuPGT6NYVXAeQ=="/><TimeStamp2 Value="5kNfiuY1BJMcFA=="/></root>
     
  7. qqii

    qqii

    Joined:
    Oct 17, 2016
    Posts:
    2
    After a lot of installing and uninstalling Unity Hub skipped the entire step after I installed 2017.2.0f3. For more information this was the first time installing anything related to Unity on this computer.
     
  8. spatialar

    spatialar

    Joined:
    May 21, 2018
    Posts:
    2
    Has anyone been able to solve this?
     
  9. spatialar

    spatialar

    Joined:
    May 21, 2018
    Posts:
    2
    I finally solved this by manually changing the MAC address specified by the Key="5" binding in the MachineBindings tag in the Unity_lic.ulf file to be my actual WiFi adapter's MAC address. For some reason my computer had several virtual adapters installed and the Unity setup used one of those MAC addresses instead of my actual MAC address. After changing the .ulf file manually, I just restarted Unity and it all worked fine!