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License Error

Discussion in 'Editor & General Support' started by Cartola, Sep 30, 2015.

  1. Cartola

    Cartola

    Joined:
    Sep 6, 2015
    Posts:
    7
    Guys, if someone can help me ...

    The following error message appears: There was a problem validating the license because the operating system identification seems to have changed.

    Yes, i formatted my OS and change it (windows 7 -> windows 8.1), but even uninstalling and installing again (hint of unity support), the same messagem appears. So, how i can solve this?
     

    Attached Files:

    Cartola, Sep 30, 2015
    #1

  2. holliebuckets

    holliebuckets

    Moderator

    Joined:
    Oct 23, 2014
    Posts:
    496
    Hello! :D Sorry for the troubles. This will be an easy fix, just follow these instructions very carefully:

    1. If you logged in -> Log out
    2. Close Unity
    3. Open Unity
    4. Login
    5. Enter license info if asked
    6. Done

    Steps 2 and 3 are important. <insert IT Crowd gif here> hehehe Let me know if that helps!!
     
    holliebuckets, Sep 30, 2015
    #2

  3. Cartola

    Cartola

    Joined:
    Sep 6, 2015
    Posts:
    7
    Not worked... My license is free, and i know that i can't use it twice, because the unity should think that i'm in another computer. So, maybe if i clean the registers or something of type, can be that fix this error, but i don't know how do it. If nothing work, i think i'll make other register for get other free license...

    I'm sorry if my english is bad, it's so different than portuguese :)
     
    Cartola, Sep 30, 2015
    #3

  4. holliebuckets

    holliebuckets

    Moderator

    Joined:
    Oct 23, 2014
    Posts:
    496
    Your English is great!! My Portuguese is not. :D So sorry that didn't help! Let's try this:
    Delete this file: C:/ProgramData/Unity/Unity_****.ulf

    It is hidden by default so you may have to show hidden files first. To do that:
    1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
    2. Click the View tab.
    3. Under Advanced settings, click Show hidden files and folders, and then click OK.
    Let me know if **THAT** works. :D
     
    holliebuckets, Sep 30, 2015
    #4

  5. Cartola

    Cartola

    Joined:
    Sep 6, 2015
    Posts:
    7
    Finally work! I tried following your hint, but i don't find the file, even after of change the options. Then i did that:

    1. I opened the unity.exe options and change the compatibility for "windows 7" and enable to execute as administrator, because the last installation was in windows 7, and i fix this error.

    Thanks so much for your help!
     
    Cartola, Oct 1, 2015
    #5
    Ma_Ra and holliebuckets like this.

  6. holliebuckets

    holliebuckets

    Moderator

    Joined:
    Oct 23, 2014
    Posts:
    496
    YEAY!!!!!! :D Best of luck with your projects!! :D
     
    holliebuckets, Oct 1, 2015
    #6

  7. falconer

    falconer

    Joined:
    Feb 6, 2013
    Posts:
    21
    falconer, Nov 14, 2015
    #7

  8. agowner

    agowner

    Joined:
    Aug 31, 2017
    Posts:
    1

    CARTOLA I love Youuu , THANK YOU
     
    agowner, Sep 4, 2017
    #8

  9. Lance_JZ

    Lance_JZ

    Joined:
    Jun 10, 2015
    Posts:
    11
    Thank you that worked for me too. I posted the same question days ago but no one answered it.
    Thank you Cartola!
     
    Lance_JZ, Sep 4, 2017
    #9