Large Number of unique PurchasingUnavailable instances in Logs

We have recently switched to Unity IAP and we have noticed a large number of instances of ‘PurchasingUnavailable’ in our logs for unique users. We are able to force this error ourselves by switching off purchasing in iOS settings but without doing so our test devices all seem to all be running Unity IAP well on both Android and iOS. It seems to us unlikely that so many users have switched off purchasing but we cannot see any obvious culprit for causing IAP initialization to fail. The unity documentation for this error is rather limited (https://docs.unity3d.com/2017.3/Doc...ationFailureReason.PurchasingUnavailable.html) so we suspect there may be other reasons why this error is occurring.

1. Is this a common experience?
   
   
2. What are the known causes of PurchasingUnavailable?
   
   
3. How can we debug this to make sure the maximum number of users can use IAP?
   

 

Does it work in your testing? Where are the problem users located, perhaps in Asia or China? And what do you mean bye "switching off IAP", this isn't something the users can do. Can you provide the specific steps you believe they are following?

 

@SamOYUnity3D Thank you I will look into confirming the initialization flow with this in mind later today.
@JeffDUnity3D Users can "switch off purchasing" on iOS in their settings. This site shows the steps with screenshots: https://www.lifewire.com/turn-off-in-app-purchases-ipad-1994293

 

Got it, but likely not the reason for your errors. Do you have the device model of the affected users? Country by chance? Huawei devices may show this error, for example.

 

@GBRicky I was looking into "PurchaseUnavailable" and found that some people cannot buy IAP because they have Management Profiles from their work places on their iPhones blocking IAP.