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Unity's version control component has been upgraded to Plastic SCM.

Keep dropping connection when publishing new updates

Discussion in 'Unity Collaborate' started by optimise, Sep 6, 2018.

  1. optimise

    optimise

    Joined:
    Jan 22, 2014
    Posts:
    2,128
    When I'm using Unity Collaborate to publish new updates of my project. It keeps dropping connection during the progress of uploading project files and show me this but my network connection still running nicely without any issue. I hope you can solve this problem.

    upload_2018-9-6_16-5-50.png
     
  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @optimise! Could you try running our Network Reporting Tool and DMing me the tool's log so that we can see if there's anything interfering with your connection to our service? (Please don't post the log in this thread since it contains your IP address and other personally identifiable info).
     
  3. optimise

    optimise

    Joined:
    Jan 22, 2014
    Posts:
    2,128
    I think I get the same error again. You may need to improve reconnect to make it seamlessly reconnect back again after dropping connection. It's very important especially when publishing new updates that is quite big sizes and it does not auto reconnect and continue publishing the updates.

    upload_2018-9-15_14-11-58.png
     
    Marc-Saubion likes this.