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Just bought Unity Plus, how do I claim the accelerator and essentials package?

Discussion in 'Editor & General Support' started by ShineInDarkness, May 28, 2017.

  1. Gabriel_Ziaja

    Gabriel_Ziaja

    Joined:
    May 31, 2017
    Posts:
    7
    6 working days after selecting pack, still nothing, seriously...
     
  2. SirTwistedStorm

    SirTwistedStorm

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    Sep 20, 2015
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    That sucks I got mine about 16 hours later. The Essential Packers live on!

    My guess is they did a bunch of additions to the site / backend to roll out 2017 and on top of that the got bombarded with subscriptions I purchased Unity Plus on may 4th though I'm not sure if they are going by purchase date I am positive that you will get your codes this month. It is frustrating the way this happened but it's difficult to run a business and I'm sure they have a reason why things went down this way.
     
  3. Gabriel_Ziaja

    Gabriel_Ziaja

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    May 31, 2017
    Posts:
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    I totally know this as I run business myself, but at least they could make a post "guys, we've got loaded with subscriptions and distributing the keys will take longer than we anticipated". Instead I'm sitting here without any knowledge what's going on and spam on the forums and customer service:p A little transparency wouldn't hurt, and people would behave nicely rather than "UNITY WTF GIVE KEYS".
     
    Morello05 and SirTwistedStorm like this.
  4. SirTwistedStorm

    SirTwistedStorm

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    Sep 20, 2015
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    I completely agree.
     
  5. Churd

    Churd

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    Dec 12, 2015
    Posts:
    116
    I still haven't received the email to choose the Essentials Pack. :-\
     
  6. SirTwistedStorm

    SirTwistedStorm

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    Sep 20, 2015
    Posts:
    192
    Email
    support@unity3d.com
     
  7. Racsoth

    Racsoth

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    Feb 20, 2015
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    11
    My suggestion for those who still haven't received their packs would be to both e-mail Unity at their support address and use the link that someone posted before to pick their pack even without having received the e-mail.
     
    Propagant and SirTwistedStorm like this.
  8. Morello05

    Morello05

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    Sep 19, 2015
    Posts:
    16
    I picked which pack I wanted and that was last Monday. LAST F***ING MONDAY!!! Seriously why am I giving Unity my money?
     
  9. SirTwistedStorm

    SirTwistedStorm

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    Sep 20, 2015
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    Because Unreal cost more in the long run.
     
  10. tnaseem

    tnaseem

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    Oct 23, 2009
    Posts:
    149
    I tried the link mentioned earlier (https://store.unity.com/offer/pick-a-pack), but it just told me I was not eligible for some reason. I was worried that I had updated my account email address and thought maybe that's why this link didn't work for me. So, I emailed them (I'm a Pro subscriber) and I got this reply:

    End of the week came and went though, so I emailed again over the weekend and just received this response:
    So, they are working on sending out the emails. I get the impression they're pretty much overwhelmed and underestimated the work involved in organising all this.

    I guess we just need to be patient.
     
    SirTwistedStorm likes this.
  11. silviateona

    silviateona

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    Oct 13, 2015
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    So, finally, after 60 days of waiting, I contacted customer support and got my vouchers. However, when I tried to redeem them, I got a message that they're invalid!!
    Anyone else have this problem?

     
    Last edited: Jul 21, 2017
  12. tnaseem

    tnaseem

    Joined:
    Oct 23, 2009
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    149
    I came here to report the exact same thing! So, yep; Me too. :(

    The first error I received was 'An error has occurred, please try again'. I try again, and this time it says 'The voucher code is invalid'.

    I've sent support yet another email to find out what the issue is. So, will wait to hear back I guess!

    And there I was, so damn happy that my codes arrived a day after I got the first email... The saga continues... :)
     
    W4rf4c3 likes this.
  13. uni7y

    uni7y

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    Jul 23, 2012
    Posts:
    287
    and here we go again! I still don't have the voucher codes anyway!!
     
  14. Gabriel_Ziaja

    Gabriel_Ziaja

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    May 31, 2017
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    Hey, just got my codes like 20 days after selecting the pack, but I had to contact support twice, so send them a ticket and stay strong!
     
  15. aziz90

    aziz90

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    Oct 20, 2015
    Posts:
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    Same thing as tnaseem . I'm extremely displeased with unity i was really excited to work and test out the packs ... Unity need to step up if they want people to Stick to the plus program ...
     
  16. uni7y

    uni7y

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    Jul 23, 2012
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    @aziz90 I'm glad I canceled my Plus account after 1 year! I hope you guys will have a better experience with unity than I did in the past year!!
     
  17. aziz90

    aziz90

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    Oct 20, 2015
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    I wish we do .. i really like the unity engine and its be growing alot lately but thier support is extremely slow and I Wish they fix stuff up so people can use plus more...
     
  18. silviateona

    silviateona

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    Oct 13, 2015
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    Ayeayeaye... Guess us unlucky few (or many:eek:) that now have to deal with invalid codes will just have to keep pestering customer support.
    Could be something to do with the vouchers expiring automatically 30 days after purchase, if not redeemed, nevermind that we didn't get them on time:rolleyes:
    Here we go again!:confused:
     
    tnaseem likes this.
  19. garyconstable80

    garyconstable80

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    Feb 19, 2017
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    I got my codes within an hour (yaaaaa) none of them work! It would be nice if customer support replied :(
     
  20. Valkrysa_Herja

    Valkrysa_Herja

    Joined:
    Aug 1, 2014
    Posts:
    41
    Got my codes within 24 hours of subbing, but they're all invalid :/
    About 24 hours since I contacted customer support so we'll see how that goes.
     
  21. W4rf4c3

    W4rf4c3

    Joined:
    Jan 22, 2016
    Posts:
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    Their voucher redeemer script is mess up. Fix it so we can redeem our code (that no longer works anyway after the first try)... Why not adding the package in our downloads instead of using the voucher??
     
  22. aziz90

    aziz90

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    Oct 20, 2015
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    Been waiting since Saturday morning .... nothing so far

     
  23. uni7y

    uni7y

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  24. garyconstable80

    garyconstable80

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    Feb 19, 2017
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    Still waiting for a reply from customer support :(
     
    tnaseem likes this.
  25. mgear

    mgear

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    Aug 3, 2010
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    9,268
    all the voucher codes give error occurred (500 Internal Server Error-in logs) on first try,
    then 'The voucher code is not valid' after that..
     
  26. Valkrysa_Herja

    Valkrysa_Herja

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    Aug 1, 2014
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    Pinged customer support again since it's been 4 days, hope they resolve this before the codes expire... (it says they expire after 30 days)
     
  27. tnaseem

    tnaseem

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    Oct 23, 2009
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    Try your voucher codes again, people! They appear to be working now.

    Just redeemed my codes. Looks like whatever glitch was in the system has now been fixed.

    You're welcome. :)
     
    mgear likes this.
  28. Valkrysa_Herja

    Valkrysa_Herja

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    Aug 1, 2014
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    Thanks for posting this! It worked~
     
    tnaseem likes this.
  29. silviateona

    silviateona

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    Oct 13, 2015
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    Was able to validate the Essentials pack as well. Yay!
    One last question, which I really should have enquired about before hitting subscribe, ahemo_O.... should one choose to unsubscribe from Unity Plus when the obligatory 12 months expire, does one still get to keep the Essential & Accelerator packs (with all future updates), or are they linked to the subscription?!
     
  30. aziz90

    aziz90

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    Oct 20, 2015
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    The codes they sent me are working!!!

    Thanks unity!!
     
  31. tnaseem

    tnaseem

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    Oct 23, 2009
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    They're added to the same pile of bought assets, so are linked to your account. Pretty sure they're yours to keep regardless; although, you'll need to complete the subscription's terms (12 months)

    Also, in their FAQ, they say that you're free to gift any unused vouchers to a friend, so definitely linked to the account that they're redeemed on and not your subscription:

    "You may gift a voucher to a friend or co-worker before you redeem it. Once an asset voucher has been redeemed it cannot be re-used and you will be unable to transfer the assets to anyone."

    Hope this helps...
     
    silviateona likes this.
  32. silviateona

    silviateona

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    Oct 13, 2015
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    Hi tnaseem, thanks for the info :)
    Yes, it makes sense that they would be ours to keep if we can even gift them. Good news!
     
  33. silviateona

    silviateona

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    Oct 13, 2015
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    For those who did not *immediately* redeem every single (long-awaited) voucher they got (anyone?!), you could try to trade one that's not so useful to you personally, with someone else's from another pack, seeing that they're not tied to one's account, but can be gifted... now I wish I hadn't been so trigger-happy myself, and had read the FAQ...:oops:
     
  34. davidosullivan

    davidosullivan

    Joined:
    Jun 9, 2015
    Posts:
    387
    I found this thread after subscribing and trying to figure out where my free software was. Upon seeing that people had been waiting over a week for their voucher codes I flipped out, since I needed the software immediately, thats why I subscribed. Since support can also take a week to respond, I thought it best to get a 'pre-emtive' strike in to ask where my voucher codes were, so that hopefully someone would get onto in 3 days or so (I'm on a deadline see). By the time I'd done all that an email with my vouchers arrived!!

    So for anyone else finding this thread wondering where your free software is, the slowness issue seems to be fixed, and an email will arrive about 45 mins after purchase containing voucher codes you can redeem in the store.

    Also as noted above, DONT just redeem them all if you dont need them, cos you may be able to swap them with someone else (which you are allowed to do)
     
  35. PC_Chufal

    PC_Chufal

    Joined:
    Jan 19, 2017
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    how can we buy assets listed with pro/plus benefits in side from unity editor?