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Just bought Unity Plus, how do I claim the accelerator and essentials package?

Discussion in 'Editor & General Support' started by ShineInDarkness, May 28, 2017.

  1. Mine54i__

    Mine54i__

    Joined:
    Jan 5, 2014
    Posts:
    9
    I like how a question about how to redeem the assets turned into a entire discussion/rant about the essential packs filled with memes and angry users wanting their assets.
     
    sparkes likes this.
  2. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
    Still no mail here...
     
  3. Morello05

    Morello05

    Joined:
    Sep 19, 2015
    Posts:
    16
    You like it? oO Bit odd but fair play lol The memes are funny though xD
     
  4. needforbleed

    needforbleed

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    Mar 19, 2015
    Posts:
    92
    It's just fair.
    As a big company you should be able to keep your promises
     
    Morello05 likes this.
  5. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
  6. uni7y

    uni7y

    Joined:
    Jul 23, 2012
    Posts:
    287
    not even received that email!!! so very much disappointed...
     
  7. ChristophDrechsler

    ChristophDrechsler

    Joined:
    May 29, 2017
    Posts:
    6
    I didn't get it either, so I emailed them again and got this reply:

    Hi there,

    Thank you for getting back to me.

    Could you please let me know the email address of the Unity account you have the subscription under so we can ask for the essential pack manually?

    Please let me know if you have any additional questions or concerns!

    Kind Regards,

    Brenda
    Customer Service Engineer.
     
  8. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
    Same
     
  9. Yonio

    Yonio

    Joined:
    Feb 19, 2017
    Posts:
    9
  10. uni7y

    uni7y

    Joined:
    Jul 23, 2012
    Posts:
    287
    yeaah they did take my money each and every month for my Plus subscription, and always on the same date... never a day late but this they can't handle...

    Just can't believe this s...t
     
    Propagant, Morello05 and Yonio like this.
  11. Morello05

    Morello05

    Joined:
    Sep 19, 2015
    Posts:
    16
    Hang on so they emailed you back via your Unity Plus sub email asking for your email so they could ask you for the essential pack manually..... oO
    Am I the only one who's confused as hell by that?
     
  12. ChristophDrechsler

    ChristophDrechsler

    Joined:
    May 29, 2017
    Posts:
    6
    That was my fault, I submitted the ticket via my educational license email....

    But still, so far I didn't receive anything
     
  13. kapopixel

    kapopixel

    Joined:
    Apr 2, 2017
    Posts:
    54
    Havent received anything either.

    Imagine UNITY has not sent any email to anyone regarding essential pack, instead posted "I received the email" messages under this thread with fake accounts to lower the tension lol..

    Omg UNITY please end this awfulness asap. Haven't you got enough hate already ?
     
    Last edited: Jul 7, 2017
    Propagant and Morello05 like this.
  14. Morello05

    Morello05

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    Sep 19, 2015
    Posts:
    16
    Oh I see xD my bad!
     
  15. Mine54i__

    Mine54i__

    Joined:
    Jan 5, 2014
    Posts:
    9
    I got the email.

    Disclaimer:
    I'm not a spy for Unity. Don't give Unity hate. Apply for a job at Unity now.


    Lol jk

    Edit: I did not auctually get the email. It was a joke regarding the posts above.
     
    kapopixel likes this.
  16. kapopixel

    kapopixel

    Joined:
    Apr 2, 2017
    Posts:
    54
    I hope it turns out I am an Unity spy as well. I had plans for playing around with assets on the weekend.
     
    Mine54i__ likes this.
  17. Morello05

    Morello05

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    Sep 19, 2015
    Posts:
    16
    Mmmhmm
     
    Mine54i__ likes this.
  18. starikcetin

    starikcetin

    Joined:
    Dec 7, 2017
    Posts:
    340
    So you guys got your packs yet?
     
  19. MichaelDorland

    MichaelDorland

    Joined:
    Jun 1, 2017
    Posts:
    3
    I still haven't gotten mine yet. Very frustrating that they are just not communicating anything. I went back into my old emails just to make sure I got the one saying they would get in touch with us before the end of June about this. Sigh.
     
  20. starikcetin

    starikcetin

    Joined:
    Dec 7, 2017
    Posts:
    340
    I'm glad that I passed on this.
    I might even pass on Unity all together, if these irresponsible events continue to take place.
     
  21. Propagant

    Propagant

    Joined:
    Nov 18, 2013
    Posts:
    39
    Still nothing. Very disappointed. Preparing to cancel unity subscription.
     
  22. Morello05

    Morello05

    Joined:
    Sep 19, 2015
    Posts:
    16
    Check out Unreal Engine
     
  23. needforbleed

    needforbleed

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    Mar 19, 2015
    Posts:
    92
  24. Yonio

    Yonio

    Joined:
    Feb 19, 2017
    Posts:
    9
    I still havent received any email about the Essential pack so I also just sent an email to their customer service.

    I have no idea why this is handled so poorly. I get that they might have some technical/legal issue about the matter but that is no excuse for lack of communication. So now I have turned from a very satisfied Unity user to a user who is having regrets for subscribing to Unity plus because I would have expected to have better service as a paying customer.

    Hopefully Unity will resolve this soon but I will still second guess if I will be a long time Unity user after this incident
     
  25. apreasher

    apreasher

    Joined:
    Mar 30, 2017
    Posts:
    9
    I finally got my keys.
    For real.


    Thanks Unity.
     
    Propagant likes this.
  26. sarebots2

    sarebots2

    Joined:
    Jul 4, 2016
    Posts:
    34
    Same, got the keys~
    Though an 8-day delay could surely have been prevented.
     
  27. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
    And i didn't even got the mail to choose my pack at this time ... -.-
     
  28. moviemastersdk

    moviemastersdk

    Joined:
    Sep 5, 2012
    Posts:
    11
    I still haven't gotten anything at all either.
    They're still managing to send out asset store promotional emails, i guess it's more important for unity to gather some more money before giving people the things they've already paid for.
     
    Mine54i__ likes this.
  29. Mine54i__

    Mine54i__

    Joined:
    Jan 5, 2014
    Posts:
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    Unity announced on twitter that everybody should get the emails to choose the pack by the end of Monday.

    My guess is that something went wrong with their email list for people that qualify for an essentials pack and they are having to recover the emails that need the keys.

    Maybe the reason that are not sending much notice via email is that they lost most of the emails, so they are trying to get them all back.

    Just a guess though. I still haven't got my email either.
     
  30. Mine54i__

    Mine54i__

    Joined:
    Jan 5, 2014
    Posts:
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    Yes! I finally got an email from Unity!
    What? A survey? I didn't want a damn survey I want my essential pack!
     
  31. clue777

    clue777

    Joined:
    May 22, 2017
    Posts:
    15
    Still no email.
     
  32. sparkes

    sparkes

    Joined:
    Aug 14, 2014
    Posts:
    12
    My codes came about ~12 hours after the pick your pack email. Sorry to see some people haven't got theirs yet. :(
     
  33. n0rb

    n0rb

    Joined:
    Feb 22, 2013
    Posts:
    14
    still nothing. and even after I get the email, I won't get the assets right away ...
    aren't bait offers kinda illegal ?

    and still no official statement whatsoever makes it even worse
     
    Morello05 and kapopixel like this.
  34. andyg101

    andyg101

    Joined:
    May 8, 2017
    Posts:
    11
    still no email whatsoever nothing about picking packs at all. i messaged support but that will probably be a few more days. wtf is going on man.
     
  35. sergio_marcio

    sergio_marcio

    Joined:
    Oct 11, 2014
    Posts:
    2
    still nothing. ..................no email
     
  36. adamover

    adamover

    Joined:
    Dec 17, 2016
    Posts:
    4
    Can those who have received theirs, tell us which part of the world you are in..

    I am in the Uk, no email, no keys, no communications.

    No idea what's going on..
     
  37. Morello05

    Morello05

    Joined:
    Sep 19, 2015
    Posts:
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    The part of the world people are from has nothing to do with giving people what they owe us.
     
  38. adamover

    adamover

    Joined:
    Dec 17, 2016
    Posts:
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    I know that. I was just wondering if it (the issue) was a regional thing, that's all.
     
  39. starikcetin

    starikcetin

    Joined:
    Dec 7, 2017
    Posts:
    340
    I know about Unreal engine. The reason I still stick with Unity is %5 royalty of Unreal.

    That being said, CryEngine has became royalty free, with no subscription costs. I might look into that if I start an FPS project.
     
  40. Rungsted93

    Rungsted93

    Joined:
    Jun 29, 2016
    Posts:
    38
    I have heard absolutely nothing from Unity regarding this! I even sent an email a week ago and never got a reply! I was already annoyed i had to wait a month!
     
  41. uni7y

    uni7y

    Joined:
    Jul 23, 2012
    Posts:
    287
    the Netherlands and still nothing!
     
  42. kapopixel

    kapopixel

    Joined:
    Apr 2, 2017
    Posts:
    54
    Still nothing..

    Well, I will be surprised if they keep their promise this time.
     
  43. Morello05

    Morello05

    Joined:
    Sep 19, 2015
    Posts:
    16
    Bored!!!!!!!!!!!!

    Anyone got Andy Touches email? I've bloody misplaced it and I wanna know what the hell is going on here.
     
  44. Propagant

    Propagant

    Joined:
    Nov 18, 2013
    Posts:
    39
    I just wrote an email to the Unity staff. Waiting 2 days already.
     
  45. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
    Still haven't gotten any mail.
    Third customer support ticket now
     
  46. andyg101

    andyg101

    Joined:
    May 8, 2017
    Posts:
    11
    Please i'd love to see the link, i cant find it anywhere on their twitter where it says that. :c
     
    SirTwistedStorm likes this.
  47. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
    It's Monday, now waiting for it to happen today :D

     
    Mine54i__ and SirTwistedStorm like this.
  48. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
    Maybe we should behave like they did in Hamburg to show Unity our disagreement
     
  49. asiyun

    asiyun

    Joined:
    May 16, 2017
    Posts:
    1
    Hi all, I just received my email. So Excited!!~ Gl and have fun guys!~

    2017-07-10 (2).png 2017-07-10.png
     
  50. emiru84

    emiru84

    Joined:
    Sep 21, 2016
    Posts:
    1
    In Cape Town... just received my email.