Just bought Unity Plus, how do I claim the accelerator and essentials package?

as of today at 6:30 am July 3rd, i have still not gotten an email. my guess would be they roll out monday.
Just hoping for the best.

 

Let’s not forget that it was a weekend so of course nothing happened. And if this is being handled by their US office in San Francisco, don’t expect anything to happen until Wednesday July 5, as July 4 is a US holiday so many tech companies are closed Monday and Tuesday to give their employees a long weekend. And even if they are open on Monday, San Francisco business hours don’t even begin for another 4-5 hours from now.

 

Check out @Unity3D's Tweet: https://twitter.com/unity3d/status/881828279442964481?s=09
Looks like the finally start sending

 

“Soon” could mean some time in the next few days

 

Hey everyone,
please read the answer below to my question:

Hi there,

Thank you so much for reaching us, I will be more than happy to help you with your questions about our Essential Pack!

You will receive an email shortly regarding how to redeem your Essentials Pack.

Having checked my system, I could see that we are presenting a delay due to the high number of users that are purchasing subscriptions. We're expecting to send the vouchers in a couple of days, an estimated day is on July 5th.

When you receive this email, you will need to login to the Unity account to which your subscription is attached (This offer is applied for subscriptions that were purchased before May 31st ). You will then be able to select one Essentials Pack that you would like! Once you have selected this pack, you will receive an email with a voucher code. Please allow up to 48 hours (business days) for the voucher codes to be sent.

We apologize for any inconvenience, I appreciate your patience and understanding with this matter.

Thank you for being part of Unity!
Any further questions, please don't hesitate to email me.

Kind Regards,

Brenda
Customer Service Engineer

 

Finally

 

Thank you so much for posting this, They sent me the same one today, At least the people know now..

 

We should create a Community about "people waiting Essential Pack" and show what are going to do with it.

 

The Anonymous Essential Pack waiter ;-)

 

Still waiting for my e-mail how about you guys?

 

Yeah, expected today or tomorrow according to tweet. If it's not here tomorrow I'll start poking them again.

 

Still waiting lmao XD

 

Let's pray a little bit, maybe that helps

Our employee who art at Unity,
Hallowed be Thy name.
Thy salvation come today.
Thy will be done in the forums, as it is per mail.
Give us today our Essential Pack.
And forgive us our impatience.
As we forgive those who are not sending us the pack at June 30th.
And lead us not into temptation,
But deliver us from evil engines.
For Thine is the community,
The power and the glory of Unity,
Forever,
Amen

 

So it is the day guys ! Here our shifts start again..

 

Still nothing?

 

No, but please keep your hope, we have a big energy circle here.

 

I wanted to work on the UI for my VR Game tonight but noooooo ... been waiting forever for it and still nothing. 10:20pm here

 

I think it has to do with compatibility with the upcoming versions of Unity, both editor, engine and services.

 

nope that has nothing to do with it... they are just late for some reason but it has nothing to do with the compatibility like version 2017 or any other version for that matter...

 

Still no pack here

 

Same

 

a voucher for a voucher for a voucher ... weird system, but okay ...

still haven't received anything.
an official forum post about what's going on would be appreciated.

 

I Love this thread!

 

Lol Still waiting too TT, they said today is the day but nut sure

 

Unity Essential pack delivery

 

Bok bok, still waiting.

 

https://twitter.com/unity3d/status/882711104127811584
So this just happened

 

Well..... :/

 

I'm disappointed.

 

I haven't received an email yet.

This is getting really ridiculous. Yes, unforeseen events happen, and it's unreasonable to expect everything to work 100% correctly, but that's not the problem. The issue is a lack of transparency -- I should have at least received an email telling me that the vouchers will be issued late along with an ETA (and as a bonus, an explanation), but I haven't. I initially thought I missed a deadline for the voucher or got scammed because I was left in the dark, and I double checked the purchase email to ensure I initially read the terms correctly. I don't use Twitter, so I didn't notice Unity's announcement, and I had to prowl the forums (which again, I don't use) for awhile to find this. Why do I have to seek answers and explanations to Unity's mistakes, when Unity could so easily send them to me (via email)?

I seriously hope this is a one-off thing and not a symptom of a bigger problem

 

Same here

 

@Takazok: Yes, this is the feeling we all have and understand and i really hope i'ts some kind of one-off thing too.

 

If anyone has received the email, PLEASE let me know. I just realised my old email is broken and just changed the new email today, not sure that the pack will go to which one

 

@tnn112710
Unfortunately not.

At least I'm still waiting for it, and according to the tweet DudeItsMarck mentioned (https://twitter.com/unity3d/status/882711104127811584), I would assume it will still take a while and much of our patience

 

The first tweet mentioned here (https://twitter.com/unity3d/status/881828279442964481?s=09) said:

Then, the second tweet mentioned here (https://twitter.com/unity3d/status/882711104127811584) said

I hope I'm wrong but that sounds to me as if to say the "more info" will just say "sorry, guys, won't happen until next month or so"…

 

Yes, I was thinking the same. The "more info" sounds like that now we are waiting for an email message from them where they will inform us that we will need to wait for awhile before we will receive the packs.

I hope I am not the only one who has been checking my email every 10 mins for the past few days if I have received the essential pack email and it is frankly getting quite annoying.

 

No you are not the only one

 

so happy I canceled my subscription!!!

 

From my point of view the real problem cannot be the high demand. Essential pack is not something physical or consumable. If it really was 'the real problem' at least they could have delivered it yesterday as planned.

Also I am quite sure they did not miss by forgetting the original date (30th of June - especially when there is a high demand) and they are aware of this forum thread from the beginning.

So not making any official announcement shows:

1) they have a problem that they do not want to share with public. This can be either legal base or a technical problem. They think sharing this problem with public causes disappointment and lack of confidence on users side.

2) they have a problem that they do not even know whether they will be able to solve it. This can be a technical problem or a disagreement with asset owners. So they do not want to determine a second official release date they might miss (Remember they had even told us "by 30th June" not "30th of June" ) I am sure they are trying to solve this by working day and night and if they cannot, they will try to figure out another way to apologize from us.

So I dont know which way would be better.

 

We are not going to get Essential Pack, but we are winning a new friendship unplayable xD

 

Maybe we have started here a complete new community "The Essential Packers" ?

In the meantime at the Monthly Unity Management Meeting:

 

Yes, we need to stick together to find light in the midst of the darkness! Arise fellow essential packers!