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Just bought Unity Plus, how do I claim the accelerator and essentials package?

Discussion in 'Editor & General Support' started by ShineInDarkness, May 28, 2017.

  1. andyg101

    andyg101

    Joined:
    May 8, 2017
    Posts:
    11
    as of today at 6:30 am July 3rd, i have still not gotten an email. my guess would be they roll out monday.
    Just hoping for the best.
     
  2. Dreamwriter

    Dreamwriter

    Joined:
    Jul 22, 2011
    Posts:
    472
    Let’s not forget that it was a weekend so of course nothing happened. And if this is being handled by their US office in San Francisco, don’t expect anything to happen until Wednesday July 5, as July 4 is a US holiday so many tech companies are closed Monday and Tuesday to give their employees a long weekend. And even if they are open on Monday, San Francisco business hours don’t even begin for another 4-5 hours from now.
     
    Last edited: Jul 3, 2017
  3. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
    SirTwistedStorm likes this.
  4. Dreamwriter

    Dreamwriter

    Joined:
    Jul 22, 2011
    Posts:
    472
    “Soon” could mean some time in the next few days :)
     
  5. ChristophDrechsler

    ChristophDrechsler

    Joined:
    May 29, 2017
    Posts:
    6
    Hey everyone,
    please read the answer below to my question:

    Hi there,

    Thank you so much for reaching us, I will be more than happy to help you with your questions about our Essential Pack!

    You will receive an email shortly regarding how to redeem your Essentials Pack.

    Having checked my system, I could see that we are presenting a delay due to the high number of users that are purchasing subscriptions. We're expecting to send the vouchers in a couple of days, an estimated day is on July 5th.

    When you receive this email, you will need to login to the Unity account to which your subscription is attached (This offer is applied for subscriptions that were purchased before May 31st ). You will then be able to select one Essentials Pack that you would like! Once you have selected this pack, you will receive an email with a voucher code. Please allow up to 48 hours (business days) for the voucher codes to be sent.

    We apologize for any inconvenience, I appreciate your patience and understanding with this matter.

    Thank you for being part of Unity!
    Any further questions, please don't hesitate to email me.

    Kind Regards,

    Brenda
    Customer Service Engineer
     
    SirTwistedStorm likes this.
  6. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
  7. clue777

    clue777

    Joined:
    May 22, 2017
    Posts:
    15
    Thank you so much for posting this, They sent me the same one today, At least the people know now..
     
  8. kustom

    kustom

    Joined:
    May 11, 2012
    Posts:
    108
    We should create a Community about "people waiting Essential Pack" and show what are going to do with it. :)
     
    paulnaude and Propagant like this.
  9. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
    The Anonymous Essential Pack waiter ;-)
     
    kustom and Propagant like this.
  10. Censureret

    Censureret

    Joined:
    Jan 3, 2017
    Posts:
    363
    Still waiting for my e-mail how about you guys?
     
  11. sparkes

    sparkes

    Joined:
    Aug 14, 2014
    Posts:
    12
    Yeah, expected today or tomorrow according to tweet. If it's not here tomorrow I'll start poking them again.
     
  12. lechautu

    lechautu

    Joined:
    Mar 3, 2015
    Posts:
    5
    Still waiting lmao XD
     
    Propagant likes this.
  13. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
    Let's pray a little bit, maybe that helps :D

    Our employee who art at Unity,
    Hallowed be Thy name.
    Thy salvation come today.
    Thy will be done in the forums, as it is per mail.
    Give us today our Essential Pack.
    And forgive us our impatience.
    As we forgive those who are not sending us the pack at June 30th.
    And lead us not into temptation,
    But deliver us from evil engines.
    For Thine is the community,
    The power and the glory of Unity,
    Forever,

    Amen
     
    Last edited: Jul 5, 2017
  14. kapopixel

    kapopixel

    Joined:
    Apr 2, 2017
    Posts:
    54
    So it is the day guys ! Here our shifts start again..
     
  15. Yonio

    Yonio

    Joined:
    Feb 19, 2017
    Posts:
    9
  16. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
  17. Censureret

    Censureret

    Joined:
    Jan 3, 2017
    Posts:
    363
    Still nothing?
     
  18. kapopixel

    kapopixel

    Joined:
    Apr 2, 2017
    Posts:
    54
    No, but please keep your hope, we have a big energy circle here.
     
  19. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
  20. garrei

    garrei

    Joined:
    Mar 19, 2015
    Posts:
    2
    I wanted to work on the UI for my VR Game tonight but noooooo ... been waiting forever for it and still nothing. 10:20pm here
     
  21. Ucco

    Ucco

    Joined:
    May 31, 2017
    Posts:
    2
    I think it has to do with compatibility with the upcoming versions of Unity, both editor, engine and services.
     
  22. uni7y

    uni7y

    Joined:
    Jul 23, 2012
    Posts:
    287
    nope that has nothing to do with it... they are just late for some reason but it has nothing to do with the compatibility like version 2017 or any other version for that matter...
     
  23. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
  24. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
    Still no pack here
     
  25. DudeItsMarck

    DudeItsMarck

    Joined:
    Jan 26, 2017
    Posts:
    3
  26. n0rb

    n0rb

    Joined:
    Feb 22, 2013
    Posts:
    14
    a voucher for a voucher for a voucher ... weird system, but okay ...

    still haven't received anything.
    an official forum post about what's going on would be appreciated.
     
  27. Yonio

    Yonio

    Joined:
    Feb 19, 2017
    Posts:
    9
  28. SirTwistedStorm

    SirTwistedStorm

    Joined:
    Sep 20, 2015
    Posts:
    192
  29. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
    I Love this thread! :D
     
    Mine54i__, Yonio, kapopixel and 4 others like this.
  30. hanniiel

    hanniiel

    Joined:
    Jun 14, 2013
    Posts:
    39
    Lol Still waiting too TT, they said today is the day but nut sure :(
     
  31. Propagant

    Propagant

    Joined:
    Nov 18, 2013
    Posts:
    39
  32. MelGibsum

    MelGibsum

    Joined:
    Nov 7, 2014
    Posts:
    3
    Unity Essential pack delivery
     
    kustom, Yonio, sparkes and 7 others like this.
  33. TerryScrimsher

    TerryScrimsher

    Joined:
    Jul 5, 2017
    Posts:
    1
    Bok bok, still waiting.
     
  34. DudeItsMarck

    DudeItsMarck

    Joined:
    Jan 26, 2017
    Posts:
    3
  35. L_Vi

    L_Vi

    Joined:
    Mar 5, 2015
    Posts:
    9
    Well..... :/
     
  36. kapopixel

    kapopixel

    Joined:
    Apr 2, 2017
    Posts:
    54
  37. apreasher

    apreasher

    Joined:
    Mar 30, 2017
    Posts:
    9
    I'm disappointed.
     
  38. Jazok

    Jazok

    Joined:
    May 5, 2017
    Posts:
    1
    I haven't received an email yet.

    This is getting really ridiculous. Yes, unforeseen events happen, and it's unreasonable to expect everything to work 100% correctly, but that's not the problem. The issue is a lack of transparency -- I should have at least received an email telling me that the vouchers will be issued late along with an ETA (and as a bonus, an explanation), but I haven't. I initially thought I missed a deadline for the voucher or got scammed because I was left in the dark, and I double checked the purchase email to ensure I initially read the terms correctly. I don't use Twitter, so I didn't notice Unity's announcement, and I had to prowl the forums (which again, I don't use) for awhile to find this. Why do I have to seek answers and explanations to Unity's mistakes, when Unity could so easily send them to me (via email)?

    I seriously hope this is a one-off thing and not a symptom of a bigger problem
     
    SirTwistedStorm likes this.
  39. needforbleed

    needforbleed

    Joined:
    Mar 19, 2015
    Posts:
    92
    Same here
     
  40. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
    @Takazok: Yes, this is the feeling we all have and understand and i really hope i'ts some kind of one-off thing too.

     
  41. tnn112710

    tnn112710

    Joined:
    Jan 14, 2017
    Posts:
    8
    If anyone has received the email, PLEASE let me know. I just realised my old email is broken and just changed the new email today, not sure that the pack will go to which one
     
  42. pklaschka

    pklaschka

    Joined:
    Feb 5, 2017
    Posts:
    2
    @tnn112710
    Unfortunately not.

    At least I'm still waiting for it, and according to the tweet DudeItsMarck mentioned (https://twitter.com/unity3d/status/882711104127811584), I would assume it will still take a while and much of our patience :(
     
  43. pklaschka

    pklaschka

    Joined:
    Feb 5, 2017
    Posts:
    2
    The first tweet mentioned here (https://twitter.com/unity3d/status/881828279442964481?s=09) said:
    Then, the second tweet mentioned here (https://twitter.com/unity3d/status/882711104127811584) said
    I hope I'm wrong but that sounds to me as if to say the "more info" will just say "sorry, guys, won't happen until next month or so"…
     
  44. Yonio

    Yonio

    Joined:
    Feb 19, 2017
    Posts:
    9
    Yes, I was thinking the same. The "more info" sounds like that now we are waiting for an email message from them where they will inform us that we will need to wait for awhile before we will receive the packs.

    I hope I am not the only one who has been checking my email every 10 mins for the past few days if I have received the essential pack email and it is frankly getting quite annoying. :D
     
    Propagant likes this.
  45. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
    No you are not the only one :D
     
  46. uni7y

    uni7y

    Joined:
    Jul 23, 2012
    Posts:
    287
    so happy I canceled my subscription!!!
     
    Propagant likes this.
  47. kapopixel

    kapopixel

    Joined:
    Apr 2, 2017
    Posts:
    54
    From my point of view the real problem cannot be the high demand. Essential pack is not something physical or consumable. If it really was 'the real problem' at least they could have delivered it yesterday as planned.

    Also I am quite sure they did not miss by forgetting the original date (30th of June - especially when there is a high demand) and they are aware of this forum thread from the beginning.

    So not making any official announcement shows:

    1) they have a problem that they do not want to share with public. This can be either legal base or a technical problem. They think sharing this problem with public causes disappointment and lack of confidence on users side.

    2) they have a problem that they do not even know whether they will be able to solve it. This can be a technical problem or a disagreement with asset owners. So they do not want to determine a second official release date they might miss (Remember they had even told us "by 30th June" not "30th of June" ) I am sure they are trying to solve this by working day and night and if they cannot, they will try to figure out another way to apologize from us.

    So I dont know which way would be better.
     
    Last edited: Jul 6, 2017
  48. kustom

    kustom

    Joined:
    May 11, 2012
    Posts:
    108
    We are not going to get Essential Pack, but we are winning a new friendship unplayable xD
     
  49. obiwahn

    obiwahn

    Joined:
    Jan 24, 2014
    Posts:
    23
    Maybe we have started here a complete new community "The Essential Packers" ? :D

    In the meantime at the Monthly Unity Management Meeting:
     
  50. Yonio

    Yonio

    Joined:
    Feb 19, 2017
    Posts:
    9
    Yes, we need to stick together to find light in the midst of the darkness! Arise fellow essential packers!

     
    SirTwistedStorm likes this.