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Bug Issues with plastic scm

Discussion in 'Unity Version Control' started by Pavel_Urry, Apr 18, 2023.

  1. Pavel_Urry

    Pavel_Urry

    Joined:
    Nov 29, 2018
    Posts:
    2
    No matter what I do - (reinstall, cleanup of client AppData/local), I can't pass the server encryption screen:

    upload_2023-4-18_1-55-8.png

    On other PCs, I have upgraded the plastic client and it did not ask such thing. What should do with password?
     
    Pavel_Urry, Apr 18, 2023
    #1

  2. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    863
    Hi,

    This happens when you are trying to access a changeset that includes some encryption data. It should happen in both macOS and Windows. I'm guessing if you are updating the workspace to a different repo/branch, or the encrypted configuration is already enabled in the Windows machine.

    Does your cloud organization have enabled encryption, right? In that case, you should have a password shared across the organization to encrypt/decrypt the data.

    Regards,
    Carlos.
     
    carlosalba1985, Apr 18, 2023
    #2

  3. Pavel_Urry

    Pavel_Urry

    Joined:
    Nov 29, 2018
    Posts:
    2
    We did not set up any shared password before. We just recently upgraded plasticscm on 3 machines (first time in 6 month), and then I installed plastic on the new machine, and I got this issue. This encryption setup caught me completely by surprise.

    Is it possible somehow to transfer keys/certs from one machine to another? to enable it as well. I do not have much spare time.
     
    Last edited: Apr 20, 2023
    Pavel_Urry, Apr 20, 2023
    #3

  4. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    863
    Hi,

    The encryption key is stored on the client side in the Plastic client configuration folder (we don't have access to it). In Windows, it's stored at:

    C:\Users\xxx\AppData\Local\plastic4\cryptedservers.conf
    C:\Users\xxx\AppData\Local\plastic4\<guid>.key

    You can move the encryption machine from a existing machine where it's already enabled to your machine.

    Regards,
    Carlos.
     
    carlosalba1985, Apr 21, 2023
    #4
    Marc-Saubion likes this.

  5. screenname_taken

    screenname_taken

    Joined:
    Apr 8, 2013
    Posts:
    663
    I just did a reformat of my pc and now i also get this. I don't remember setting a password for it...
     
    screenname_taken, May 9, 2023
    #5

  6. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    863
    Hi @screenname_taken, this window appears when you are trying to download encrypted data from a Platic repo and you haven't previously saved the encryption key in your client machine.
     
    carlosalba1985, May 19, 2023
    #6