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Issue with Unity Teams

Discussion in 'Unity Collaborate' started by mimminito, Jan 19, 2018.

  1. mimminito

    mimminito

    Joined:
    Feb 10, 2010
    Posts:
    780
    Hi,

    Ive been having lots of issues with Unity Teams today and Collab. It keeps stating I am not part of the project and that I need access, but I do have access when going onto the project page. Ive been using Collab on this project for the past month or so without issue until today. Im unable to commit my changes up which is quite an issue, any help is appreciated.

    Adam
     
    mimminito, Jan 19, 2018
    #1

  2. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    Hi @mimminito -

    The issue is likely that you don't have a Unity Teams seat in the organization that the project is in. The organization owner needs to go https://id.unity.com, select the organization that the project is in, select the Unity Teams subscription, and assign you a seat.

    If that does not resolve the issue, send an email to collabsupport@unity3d.com. Please include a screenshot of the message you are seeing in the editor console log and we'll be able to help you resolve it.
     
    johng_unity, Jan 19, 2018
    #2
    mimminito likes this.

  3. mimminito

    mimminito

    Joined:
    Feb 10, 2010
    Posts:
    780
    Brilliant, all sorted now.
     
    mimminito, Jan 22, 2018
    #3

  4. mimminito

    mimminito

    Joined:
    Feb 10, 2010
    Posts:
    780
    I am still having issues on my iMac running Unity 2017.2p1. I have a seat assigned now (and it works fine on my machine at work) but at home it still says I do not have access. I have restarted unity signed in and out, and still it wont refresh my access.
     
    mimminito, Jan 23, 2018
    #4

  5. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    Hi @mimminito --- that's very strange and should not be happening. Can you email collabsupport@unity3d.com with organization name and project UPID and also a screenshot of the message you are receiving?
     
    johng_unity, Jan 23, 2018
    #5

  6. mimminito

    mimminito

    Joined:
    Feb 10, 2010
    Posts:
    780
    Thanks, just sent the email.
     
    mimminito, Jan 23, 2018
    #6

  7. kabrio

    kabrio

    Joined:
    Jun 20, 2017
    Posts:
    2
    kabrio, Jan 28, 2018
    #7

  8. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    johng_unity, Jan 29, 2018
    #8

  9. EmeraldHap

    EmeraldHap

    Joined:
    Dec 3, 2019
    Posts:
    1
    For some reason i have unity teams and my friend does to but when i invite him neither i or him get a seat why
     
    EmeraldHap, Mar 7, 2020
    #9

  10. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @grondos38, apologies for the delayed response. On id.unity.com, you should see a Unity Teams Basic or Advanced listed under your Subscriptions for your Organization. When you click on that, under the Manage Seats tab, can you verify that you and your teammate have been assigned a seat?
     
    Ryan-Unity, Mar 27, 2020
    #10