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Help Wanted Issue related to AR supported device compatibility

Discussion in 'AR' started by subho2601, Oct 9, 2021.

  1. subho2601

    subho2601

    Joined:
    Oct 7, 2021
    Posts:
    6
    We have developed an AR App on Unity 2021.1.17f1.

    We used AR Foundation plugin version "4.2" with that.

    But we are facing some issues recently, like the App is showing as NOT COMPATIBLE on some of the devices that are already AR compatible eg: "Redmi Note 9 Pro Max", etc.

    Below is the list of the other devices that are also showing the same issues:
    o One Plus 5 A500
    Android version: 10

    o Huawei MediaPad M5
    Model: SHT-W09
    Android version: 9

    o Pixel phone (latest version)

    o Galaxy 6

    o 7” Google Table
    Samsung SM G935F
    Samsung SM T560

    Could someone please guide on sorting the issue? This is actually very urgent. Thanks to all in advance.
     
  2. TreyK-47

    TreyK-47

    Unity Technologies

    Joined:
    Oct 22, 2019
    Posts:
    1,699
  3. subho2601

    subho2601

    Joined:
    Oct 7, 2021
    Posts:
    6
    Hello,

    We have matched the mentioned devices and validated your comments. Thanks for the input. Most of the devices are not mentioned in the Google list, so we are not concerned about those.

    But the device "Redmi Note 9 Pro Max" is listed in the Google document https://developers.google.com/ar/devices and it supports ARCORE, but still, the app is showing as NOT COMPATIBLE with the device.

    Could you all kindly guide us on the same? Thanks in advance.
     
  4. subho2601

    subho2601

    Joined:
    Oct 7, 2021
    Posts:
    6
    Hello All,

    Could someone please guide us on the above-raised concern? Any guidance will be highly appreciated.
     
  5. subho2601

    subho2601

    Joined:
    Oct 7, 2021
    Posts:
    6
    Hello TreyK, Could you kindly share some thoughts on my last response as why the devices "Redmi Note 9 Pro Max" and "Mi A3" being AR foundation compatible devices and listed in Google compatible documents are showing the app as "NOT COMPATIBLE".

    Any type of guidance is much appreciated.
     
  6. subho2601

    subho2601

    Joined:
    Oct 7, 2021
    Posts:
    6
    Hello, Any update at your end?
     
  7. TreyK-47

    TreyK-47

    Unity Technologies

    Joined:
    Oct 22, 2019
    Posts:
    1,699
  8. subho2601

    subho2601

    Joined:
    Oct 7, 2021
    Posts:
    6
    Thanks, TreyK-47 for your response. I tried contacting them also, but unfortunately no response from them also.

    Can you share any contact form link or contact number of them where I can have a word with them from India?

    Waiting eagerly for a response. Thanks!
     
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