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Issue enabling Ads in services tab!

Discussion in 'Unity Ads & User Acquisition' started by abacusucaba, Mar 5, 2020.

  1. abacusucaba

    abacusucaba

    Joined:
    Mar 14, 2015
    Posts:
    4
    When I go to toggle on Ads in the services tab, the toggle/button just disappears. It flashes for a second before disappearing, and if I catch it it'll just show a red box stating "Could not enable Ads". I tried downloading from the asset store and from the package manager. I've tried reinstalling Unity and pulling fresh from my master branch. It seems to work on the lead dev's computer, so I'm wondering if either there's something wrong on my computer (a setting, etc) or if only one user per project can have unity ads enabled? Or is there somewhere in his settings that he has to go to enable it? Any help/feedback would be greatly appreciated. Thanks!
     
    abacusucaba, Mar 5, 2020
    #1

  2. sozenka

    sozenka

    Joined:
    Oct 29, 2018
    Posts:
    8
    Can you make a screenshot ?
     
    sozenka, Mar 20, 2020
    #2

  3. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    626
    Please check your account role. Only the owner or manager role can enable Ads service. The user role cannot enable it.
     
    SamOYUnity3D, Mar 20, 2020
    #3

  4. sozenka

    sozenka

    Joined:
    Oct 29, 2018
    Posts:
    8
    Yeah this can also be a reason to your problem
     
    sozenka, Mar 22, 2020
    #4