Is the new user count actually accurate?

We are seeing odd behaviour here regarding numbers of new users. For example we have an IOS app in beta that is showing pretty much bang on the same number of new users every day as active daily users. This can't be possible though as it's not even been released yet. We have some beta testers but I would expect the DAU to be high and the New users 0.
We are also seeing unexpected things in the released webplayer where again we are seeing very close tracking between new users and active daily users. This is odd for us as we provide a subscription service and we would expect high daily returning users and much lower new users as we very rarely sell to individuals, it tends to be bigger institutions and libraries that type of thing. I'm assuming a "new user" is in fact a new machine running the player so I would not expect so many new ones all the time as the users will be sat at the same machines all the time.

 

Hi @monark

Could you please open a support ticket here, https://analytics.cloud.unity3d.com/support It will give me some more information about your game so I will be able to look into it.

 

Same happening to me. We are 4 people and we only install new builds to test our game. My Analytics data says there are 84 users and well this is impossible =(

 

Hi @jpv1234,

Can you please open a support ticket here so I can look into this for you, https://analytics.cloud.unity3d.com/support It will help me by giving me a little bit more information about your game.

 

@mpinol I just opened the ticket, thanks for your help!