Bug Ironsource mediation - RewardedVideoOnAdRewardedEvent not firing

I've implemented irsonsource mediation in my app and build to android (google play accouont testing device). Callback events worked previous but stopped working all of a sudden. I then updated to the lastest irsonsource SDK 7.3.0.1 via integration manager and updated all third party networkd adpators. The test rewarded video shows OK but I'm still not getting any callback event when video completes or clicking close ad button. I have no idea why this is happening. The thing is that it was working before and the callback events just stopped working. Please help. Thanks.

 

thanks. I am not using the deprecated api. I already submitted support ticket over a week ago...no response.

 

When I view Rewarded and close it after view, then the event should be fired Event: RewardedVideoOnAdRewardedEvent
Is it correct?

But I am getting call event:
RewardedVideoOnAdClosedEvent
Only this event.
I am not getting event RewardedVideoOnAdRewardedEvent
Why is this happening?

So i have ask:
If was called event RewardedVideoOnAdClosedEvent
does this mean the view will not be counted?
Can i reward the user after the call RewardedVideoOnAdClosedEvent ?

 

I don't receive events onAdRewardedEvent consistently. It happens sometimes.
Sometimes even after 20 shows of a Rewarded video I don't get onAdRewardedEvent

Does this mean that I can just give out a reward after the onAdClosedEvent ?
Will Ironsource count views?

 

The fact is that Ironsource has a comment in the code.
// The user completed to watch the video, and should be rewarded.
// The placement parameter will include the reward data.
void RewardedVideoOnAdRewardedEvent(IronSourcePlacement placement, IronSourceAdInfo adInfo)

It is also written here
https://developers.is.com/ironsource-mobile/unity/rewarded-video-integration-unity/#step-2
Step 3. Reward the User
The ironSource SDK will fire the onAdRewardedEvent each time the user successfully completes a video.

Following the instructions, I tried to make a reward exactly after RewardedVideoOnAdRewardedEvent

 

This afternoon, during the tests, I saw that sometimes comes only the event onAdRewardedEvent
sometimes only onAdClosedEvent
and then both began to come at once

So it turns out that I have to reward the user and after the event onAdRewardedEvent
and after the event onAdClosedEvent Depending on who gets called first
Right?

 

Thank you for your responses.
Ironsource tech support by email not responding

Now i have 2 network: Unity ADS and Ironsource.
They configured and for Rewarded Video and for Interstitials?
Interstitials work good, but with rewarded - problems.

I organized the awards and after the event onAdRewardedEvent and after the event onAdClosedEvent.
Then I found that sometimes I don't get any of these events.
Sometimes I have to watch and close 4-10 rewarded videos before getting one of these events

Is this a shortcoming of the test mode or will this also happen with real networks?

 

i sent message to you in PM

 

@cnguyen_unitylevelplay
if I got the onAdClosedEvent event, but didn't get the onAdRewardedEvent yet, how long am I supposed to wait before I can decide if the user should continue with or without a reward?
This seems silly, network is a very unpredictable thing - once I have the onAdClosedEvent before getting the onAdRewardedEvent the game enters a limbo state where it's not clear what the message I should present to the user.

 

I found the cause of the problem.
It lies in the fact that when the Rewarded ad ends, Unity starts the scene again, on which the Rewarded code is located. This will turn the X2 button back on. Treated as if there were no Rewarded Video view or close callbacks.

I solved it.
After watching the rewarded video, I send the player to a new canvas that no longer has the X2 button.
It would be nice if you added this important information to your Unity documentation.