Bug IronSource - iOS - Unity 2021.3.20 - Demo doesn't show ads when I use my own AppID

Hi everyone,

I've had a crazy amount of trouble trying to get IronSource / LevelPlay ads implemented. I've now reached a point where I can get test ads to show on device if I use the default App ID included in the IronSource demo scene.

However, when trying to use my own App IDs, the plugin initialisation completes but no ads ever become ready ( the Rewarded Ad Ready callbacks are never fired ).

BTW: My IronSource account has also been verified and is still seemingly blocking ads? I've sent an email to Ironsource directly via the contact form a couple days ago without reply so far. Unfortunately, this hasn't been a great start.

Has anyone else experienced this or know of a fix?

- Mel

 

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Some Potentially Helpful Logs From Xcode:
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unity-script: IronSource.Agent.init
IronSourceDemoScript:Start()

IntegrationHelper pluginVersion: 7.3.0-r
iOSAgent:init(String)

2023-03-21 16:15:13.724009+0000 MyGame[15178:4612088] [ironSource SDK] INTERNAL: The Mediation SDK has changed its state to SDK_INIT_IN_PROGRESS
2023-03-21 16:15:13.800328+0000 MyGame[15178:4612471] [ironSource SDK] EVENT: {
connectionType = wifi;
eventId = 14;
eventSessionId = "304C17B1-74CE-4D0B-A704-6C07D55CEC05";
ext1 = "appLanguage=Swift";
firstSessionTimestamp = 1678891376516;
provider = Mediation;
sessionDepth = 1;
timestamp = 1679415313799;
}

2023-03-21 16:15:13.800528+0000 MyGame[15178:4612474] [ironSource SDK] INTERNAL: Mediation loaded (version: 7.3.0)
2023-03-21 16:15:13.800720+0000 MyGame[15178:4612474] [ironSource SDK] INTERNAL: getting providers from server for App ID: <My App ID Was Here And Removed>

2023-03-21 16:15:14.316532+0000 MyGame[15178:4612471] [ironSource SDK] INTERNAL: The Mediation SDK has changed its state to SDK_INITIATED

2023-03-21 16:15:14.385676+0000 MyGame[15178:4612665] [assertion] Error acquiring assertion: <Error Domain=RBSAssertionErrorDomain Code=2 "Specified target process does not exist" UserInfo={NSLocalizedFailureReason=Specified target process does not exist}>
2023-03-21 16:15:14.385926+0000 MyGame[15178:4612665] [ProcessSuspension] 0x12601c2a0 - ProcessAssertion::acquireSync Failed to acquire RBS assertion 'WebProcess Background Assertion' for process with PID=15184, error: Error Domain=RBSAssertionErrorDomain Code=2 "Specified target process does not exist" UserInfo={NSLocalizedFailureReason=Specified target process does not exist}
2023-03-21 16:15:14.388527+0000 MyGame[15178:4612665] [assertion] Error acquiring assertion: <Error Domain=RBSAssertionErrorDomain Code=2 "Specified target process does not exist" UserInfo={NSLocalizedFailureReason=Specified target process does not exist}>
2023-03-21 16:15:14.388598+0000 MyGame[15178:4612665] [ProcessSuspension] 0x12601c360 - ProcessAssertion::acquireSync Failed to acquire RBS assertion 'ConnectionTerminationWatchdog' for process with PID=15184, error: Error Domain=RBSAssertionErrorDomain Code=2 "Specified target process does not exist" UserInfo={NSLocalizedFailureReason=Specified target process does not exist}

unity-script: I got SdkInitializationCompletedEvent

2023-03-21 16:15:44.407538+0000 MyGame[15178:4612088] Could not signal service com.apple.WebKit.WebContent: 113: Could not find specified service

 

Hi @unity_BAACF905F2404E39E2DF,

Thanks for the info. I'm hoping it's just a case of them "flipping a switch" to activate my App IDs on their side, then. Although it's strange that it doesn't happen by default after being verified.

In any case, it's been more than a couple days and I'm still waiting on a reply from IronSource. Hopefully I can resume development soon. Is there any ETA on how long it takes them to respond to support requests like this?

Thanks!

- Mel

 

Quick Update: My contact at IronSource managed to "flip the switch" and ads appear to be working now.

For anyone else experiencing the problem, contact IronSource to enable the ads to show ( make sure to give them your app keys ). I found the main contact form not to be much help as I still didn't get a reply. However, when I emailed my contact directly they got back to me a lot faster with the fix.

Hope that helps others!

- Mel