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Question Iron Source initialize error

Discussion in 'Unity Ads & User Acquisition' started by extrany, Feb 3, 2023.

  1. extrany

    extrany

    Joined:
    Feb 4, 2022
    Posts:
    1
    Hey folks,
    ads through an iron source in my Unity3D application worked for a while but suddenly stopped.
    I use iron source Unity plugin.
    After debugging I see following messages in logs:

    2023-02-03 06:20:37.369 14584-14670/W/ironSourceSDK: INTERNAL: L b - serverResponseString is null
    
2023-02-03 06:20:37.370 14584-14670/ V/ironSourceSDK: INTERNAL: UIThread: false Null or invalid response. Trying to get cached response
    
2023-02-03 06:20:37.370 14584-14670/ I/ironSourceSDK: API: onInitFailed(reason:noServerResponse)
    
2023-02-03 06:20:37.374 14584-14670/ V/ironSourceSDK: INTERNAL: UIThread: false automation_log:1675405237371 text: Mediation init failed
    
2023-02-03 06:20:37.376 14584-14670/ V/ironSourceSDK: INTERNAL: UIThread: false Q a - old status: INIT_IN_PROGRESS, new status: INIT_FAILED)


    How can I debug the issue?

    The same code worked before:

    IronSource.Agent.init(appKey, IronSourceAdUnits.INTERSTITIAL);
     
    extrany, Feb 3, 2023
    #1

  2. DavidSch

    DavidSch

    Unity Technologies

    Joined:
    Feb 8, 2017
    Posts:
    1
    DavidSch, Feb 6, 2023
    #2

  3. aylin_unity3d

    aylin_unity3d

    Unity Technologies

    Joined:
    Apr 6, 2015
    Posts:
    43
    @extrany Like David said above, could you contact iS support team through the form? When you explain your issue, please share your appkey. Thanks.
     
    aylin_unity3d, Feb 7, 2023
    #3
    DavidSch likes this.

  4. Qbit86

    Qbit86

    Joined:
    Sep 2, 2013
    Posts:
    486
    Have you had any success in resolving this issue?
     
    Qbit86, Mar 24, 2023
    #4

  5. jwoodall_unity729

    jwoodall_unity729

    Joined:
    Mar 30, 2022
    Posts:
    1
    We also had this exact same issue, that then caused a crash in our games on specific Android devices.

    It is strange as it was not an issue (that we noticed) on our existing game, but then we released a hotfix, that didn't touch the Iron Source pieces.

    Then we saw a large uptick in crashes on specific (mostly samsung) devices.

    I notified IronSource CS and the response I got bask was weird:

    "It looks like the Android appkey you set up (xxx) was meant for testing purposes and only has ironsource as a network setup. I toggled some back end configs to allow live inventory without scraping a play store URL and tested it in my demo app. It looks to be delivering now. Can you please confirm?"
     
    jwoodall_unity729, Mar 24, 2023
    #5