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Question Iron Source initialize error

Discussion in 'Unity Ads & User Acquisition' started by extrany, Feb 3, 2023.

  1. extrany

    extrany

    Joined:
    Feb 4, 2022
    Posts:
    1
    Hey folks,
    ads through an iron source in my Unity3D application worked for a while but suddenly stopped.
    I use iron source Unity plugin.
    After debugging I see following messages in logs:

    2023-02-03 06:20:37.369 14584-14670/W/ironSourceSDK: INTERNAL: L b - serverResponseString is null
    2023-02-03 06:20:37.370 14584-14670/ V/ironSourceSDK: INTERNAL: UIThread: false Null or invalid response. Trying to get cached response
    2023-02-03 06:20:37.370 14584-14670/ I/ironSourceSDK: API: onInitFailed(reason:noServerResponse)
    2023-02-03 06:20:37.374 14584-14670/ V/ironSourceSDK: INTERNAL: UIThread: false automation_log:1675405237371 text: Mediation init failed
    2023-02-03 06:20:37.376 14584-14670/ V/ironSourceSDK: INTERNAL: UIThread: false Q a - old status: INIT_IN_PROGRESS, new status: INIT_FAILED)


    How can I debug the issue?

    The same code worked before:

    IronSource.Agent.init(appKey, IronSourceAdUnits.INTERSTITIAL);
     
  2. DavidSch

    DavidSch

    Unity Technologies

    Joined:
    Feb 8, 2017
    Posts:
    1
  3. aylin_unity3d

    aylin_unity3d

    Unity Technologies

    Joined:
    Apr 6, 2015
    Posts:
    48
    @extrany Like David said above, could you contact iS support team through the form? When you explain your issue, please share your appkey. Thanks.
     
    DavidSch likes this.
  4. Qbit86

    Qbit86

    Joined:
    Sep 2, 2013
    Posts:
    487
    Have you had any success in resolving this issue?
     
  5. jwoodall_unity729

    jwoodall_unity729

    Joined:
    Mar 30, 2022
    Posts:
    1
    We also had this exact same issue, that then caused a crash in our games on specific Android devices.

    It is strange as it was not an issue (that we noticed) on our existing game, but then we released a hotfix, that didn't touch the Iron Source pieces.

    Then we saw a large uptick in crashes on specific (mostly samsung) devices.

    I notified IronSource CS and the response I got bask was weird:

    "It looks like the Android appkey you set up (xxx) was meant for testing purposes and only has ironsource as a network setup. I toggled some back end configs to allow live inventory without scraping a play store URL and tested it in my demo app. It looks to be delivering now. Can you please confirm?"