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Invoice processed but the money never come, no reply from support

Discussion in 'Unity Ads & User Acquisition' started by Suduckgames, Jun 5, 2018.

  1. Suduckgames

    Suduckgames

    Joined:
    Nov 28, 2016
    Posts:
    218
    I has been 11 days since I openned a ticket, I also opened another ticket to know more about the automatic pay system, however the last ticket was answer 5 days after the ticket was created, this one have already 11 days and it is more important since I am not getting my founds SINCE MAY, there is a lot of money

    Not even a "We are looking at your issue",

    Could you please give me more insights about what is happening please,

    Thanks in advance
     
    Suduckgames, Jun 5, 2018
    #1

  2. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Hi,

    Thanks for bringing this up. I've messaged the accounts payable -team to ensure there's no issues regarding ticket visibility. You should get a follow up in your request shortly.

    Thank you for your patience.
     
    mikaisomaa, Jun 5, 2018
    #2

  3. fortunacus

    fortunacus

    Joined:
    Sep 25, 2013
    Posts:
    43
    I have meet this situation now, I think unity has so much trouble in finance team, there is no answer from the support
     
    fortunacus, Jul 12, 2018
    #3