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Invoice not processed?

Discussion in 'Unity Ads' started by milox88, Apr 11, 2017.

  1. milox88

    milox88

    Joined:
    Sep 23, 2012
    Posts:
    95
    I'm sick and tired of how Unity processes invoices. This is so lame, I've sent an invoice on Friday, no reply, no amount deducted, sent another on Monday, because I noticed that the dates are wrong, of course nobody even bothered to reply that the dates are wrong. And the one I sent on Monday is still not processed, I don't know if there's still anything wrong with it for Unity?! Nobody will tell you anything from Unity, you'll just waste your time waiting.
     
    Last edited: Apr 11, 2017
  2. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    52
    Hello Milox,

    I have responded to your ticket.

    Please bear with us, it typically takes 2-3 working days for an invoice to be processed. You will see your money leave your account around this time and a further 30 days to receive the payment.

    This time of year is very busy for our finance team, who are working as hard as they can. We apologize if this means there is a slight delay.

    Feel free to respond to the ticket thread and I can assist you further.
     
  3. enger305

    enger305

    Joined:
    May 7, 2014
    Posts:
    2
    Hi ClaireO,
    I have a same problem, I've sent an invoice from 7 day ago and haven't reply.
    Please check it for me, my email: enger305@gmail.com
    Thank you!
     
  4. romit99

    romit99

    Joined:
    Feb 8, 2014
    Posts:
    6
    I have the same problem as well! I sent an invoice last week and no response yet :(
    my email is romit.dodhia(at)gmail(.)com
    Thank you!
     
  5. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    52
    Hi, @enger305 and @romit99 can you please write in to us at unityads-support@unity3d.com? If you provide your organization name, developerId, and a link to this forum post we will be able to look up the progress on your payment in our system.

    We apologize again. The first 15 days of every month are getting increasingly busy in our Accounts Payable inbox. If it works with your billing cycle, you can send your invoices between the 15th and the end of the month. This is an off-peak time and we will be able to respond more quickly to your emails.

    We are working to improve our systems.

    Thanks for your patience
     
  6. fortunacus

    fortunacus

    Joined:
    Sep 25, 2013
    Posts:
    8
    Please check mine also, i send invoice from 11 april, and no response
     
  7. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    52
    @fortunacus

    Please, can you write in to us at unityads-support@unity3d.com? We need your organization name, developerId, and email to look up the progress on your payment in our system.

    Thanks
     
  8. fortunacus

    fortunacus

    Joined:
    Sep 25, 2013
    Posts:
    8
    I just send you email,checkit
     
  9. mentolatux

    mentolatux

    Joined:
    Nov 2, 2014
    Posts:
    206
    hi, please help, i send invoice in 30 May and respond from unity with this message
    now is July 17th and unity not send money in my account , please check, i live from this so i need urgent money .
    My email is Mentolatux@yahoo.com.
    REQUEST #124570
    Thanks
     
    Last edited: Jul 17, 2017
  10. AlexeyOA

    AlexeyOA

    Joined:
    Nov 18, 2015
    Posts:
    4
    Chek my email.
     
  11. filipdotnet

    filipdotnet

    Joined:
    Oct 27, 2015
    Posts:
    2
    Hello ;)

    I got same issue, Unity responding very very slow, i'm unable to track progress that invoices is processed, i bad solution to send invoice to Unity and wait, it may pay for or may not. Please ad some feature to track payment status, or resolve issue with day or two, not to have to wait 2 weeks with no result.

    My request number #127156
     
  12. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    52
    Hello ClaireO,
    I had sent my first invoice 3 days ago but it has not been processed.The balance has also not been deducted from my account.I have contacted the support team but I have not got any reply.My request number is 128699.
    Please look into this matter and release my payment.

    Thanks,
    Abhishek
     
  13. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    52
    Hi Everyone!

    I am so sorry that this is happening, the finance team is working really hard to get everyone's payments out to them.

    I have checked the tickets and I believe that @AbhishekRaj is the only one who's waiting for a response? I will check on that for you today and reply to your ticket.

    If anyone else experiences this problem, please email so that we can check the progress of your payments.
     
    AbhishekRaj likes this.
  14. Phan-Ba-Nhut

    Phan-Ba-Nhut

    Joined:
    May 6, 2014
    Posts:
    56
    @ClaireO

    I've sent a request payment on July 17 but it's not processed now, And I have contacted the support team on July 24 but I have not got any reply.

    Please check my ticket #128199

    Thank you,
     
  15. Phan-Ba-Nhut

    Phan-Ba-Nhut

    Joined:
    May 6, 2014
    Posts:
    56
    @ClaireO

    My invoice has been processed now, thank you so much :)
     
  16. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    52
    Thank you @ClaireO.
    Have you checked my payment status ? I am waiting for your reply.
     
    Last edited: Jul 27, 2017
  17. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    52
  18. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    52
    Thanks you ClaireO for your support and kind words.Really appreciate it.:)
     
  19. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
    13
    @ClaireO

    Hi ClaireO,

    please have a look on ticket 129804.
    Unfortunately no one seems to care.

    Thank you very much!
     
  20. mentolatux

    mentolatux

    Joined:
    Nov 2, 2014
    Posts:
    206
    it past 1 month and money still not enter in my account bank, here is
    REQUEST #132443. Please try to fix this problem, i live from developing games.Thanks.
     
  21. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    52
    @thelittlegamefactory

    Hi :) It seems that my colleague Ben is helping you with that ticket. I will ask him to chase it up for you
     
  22. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    52
    @mentolatux it seems that your issue may have been fixed. Please respond to the ticket if you do not receive the payment :)
     
  23. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
    13
    I have finally received the payment.

    Thanks
     
  24. ClaireO

    ClaireO

    Unity Technologies

    Joined:
    Oct 25, 2016
    Posts:
    52