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internet window freeze with Unity file

Discussion in 'Editor & General Support' started by michael bricout, Mar 6, 2012.

  1. michael bricout

    michael bricout

    Joined:
    Aug 26, 2010
    Posts:
    59
    Hi guys,

    Here is my problem :

    When I launch a unity file on different web browser : Firefox, Chrome, Opera, Internet Explorer, my window freeze.

    That mean that I can't open another tab and I can't close my window. :(

    For information , I use the default HTML template to load my Unity file.

    Does someone has the same problem ? :-|

    If yes, How can I solve this ... ? :)
     
  2. NTDC-DEV

    NTDC-DEV

    Joined:
    Jul 22, 2010
    Posts:
    593
    I know it's not a solution but have you tried on another computer?

    It might be hardware related... what are your detailed computer specifications?

    Have you checked the Unity webPlayer log? Are there errors in it?

    Does the standalone application work?
     
  3. michael bricout

    michael bricout

    Joined:
    Aug 26, 2010
    Posts:
    59
    Yes i have try on several computers with different configuration : Windows XP / Windows VISTA and Windows 7. :)

    Here is the configuration about the best computer :

    Processor : Intel Xen 2.53 GHz
    Ram : 6,00 Go
    Graphic card : NVIDIA Quadro FX 4800

    All the browser are update.

    How can I check the Unity webPlayer log ? :confused:

    I don't work with Standalone, I only work with Webplayer mode.
     
    Last edited: Mar 6, 2012
  4. NTDC-DEV

    NTDC-DEV

    Joined:
    Jul 22, 2010
    Posts:
    593
    You can find more info here:
    http://unity3d.com/support/documentation/Manual/Web Player Debugging.html

    Are you able to export a standalone version and test it? If it's not related to the WebPlayer and it is your app code that makes the software crash then you can "easily" fix it.

    If it's a particular WebPlayer issue, your best course of action is to fill a bug report with Unity.
     
  5. michael bricout

    michael bricout

    Joined:
    Aug 26, 2010
    Posts:
    59
    Ok thanks for the Unity Log I found it ! ;)

    So now I have to launch my Unity file, wait that the windows freeze and then open the log file ? That's it ?
     
  6. NTDC-DEV

    NTDC-DEV

    Joined:
    Jul 22, 2010
    Posts:
    593
    I have no idea if the log will register any errors, but it's another way for you to debug. And yes, before you ask... I agree it makes no sense for the browser to completely crash/freeze. (I'm guessing from your task manager, it's stuck at max CPU usage, so it's probably an infinite loop or something of the sort in your code)
     
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