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Interactive Ads and ShowResult

Discussion in 'Unity Ads' started by criistii, Oct 7, 2019.

  1. criistii

    criistii

    Joined:
    May 22, 2017
    Posts:
    9
    Hi Guys,

    In my game I have a standard approach: Player views ad and gets rewarded with in-game currency. I am providing the reward only if "ShowResult.Finished" state is triggered.

    I have noticed that on iOS (but possibly on Android also) there are some interactive ads, the kind where you need to click, draw or do something. My problem is that the "ShowResult.Finished" is never triggered when I close the add, even if I spend 30+ seconds in it.

    How should I handle this?
     
  2. glenhunter

    glenhunter

    Unity Technologies

    Joined:
    Apr 2, 2019
    Posts:
    70
    Interesting, would you be able to email unityads-support@unity3d.com so we can go more in-depth/investigate this issue further.

    It would be useful if you could provide as much detail as possible such as:
    You can get the build/ads info by viewing an ad, you should see a "download now" button offered at the end of the ad. Rather than clicking the download now button;
    • Tap the hand icon in the lower left corner of the screen
    • Tap "build info" in the lower left corner
    • Take a screenshot of the build info
    • and include it with your email