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Integration still not complete on my unity ads page

Discussion in 'Unity Ads' started by JDVDeisgn, Feb 12, 2016.

  1. JDVDeisgn

    JDVDeisgn

    Joined:
    Oct 17, 2015
    Posts:
    148
    I reuploaded a version with analytics turned on yet it still says integration not complete :/
     
  2. rasmus-unity

    rasmus-unity

    Unity Technologies

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    Aug 15, 2014
    Posts:
    1,225
    Analytics or Ads? What's the first part of url to page where it says it's not complete?

    -Rasmus
     
  3. JDVDeisgn

    JDVDeisgn

    Joined:
    Oct 17, 2015
    Posts:
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  4. JDVDeisgn

    JDVDeisgn

    Joined:
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    Posts:
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    is there a bug or something? why isn't my app linked with the unity ads thing. It is linked in a way but still says "intergration not complete" on the analytics page and gives me no data on it
     
  5. mpinol

    mpinol

    Unity Technologies

    Joined:
    Jul 29, 2015
    Posts:
    319
    Hi @JDVDeisgn,

    On which part of the Analytics Dashboard do you see integration not complete? What version of Unity are you using? Are you using the downloadable Analytics plugin or are you enabling Analytics from the Services window?
     
  6. JDVDeisgn

    JDVDeisgn

    Joined:
    Oct 17, 2015
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    the analytics page, 5.3, services window
     
  7. mpinol

    mpinol

    Unity Technologies

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    Jul 29, 2015
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    Hi @JDVDeisgn,

    For basic integration for Unity Analytics in 5.3 you should only need to open the Services window, enable Analytics, and then click play in the editor.

    Would you mind opening a support ticket with your project id so that we can take a look into this, https://analytics.cloud.unity3d.com/support
     
    JDVDeisgn likes this.
  8. yourwebbase

    yourwebbase

    Joined:
    Nov 26, 2016
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    I have the same problem. I did not find out until after I launched the game because it gave us no indication there was any problem. We only discovered it when we noticed it was making no money. No answer from support other than to say that they got the ticket mean while we are just loosing money because ads are showing on our game to our clients we are just not getting paid for them. At this point I think it might be wise to use another ad company.
     
  9. rasmus-unity

    rasmus-unity

    Unity Technologies

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    Aug 15, 2014
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    1,225
    @yourwebbase, please provide some additional information about the problem. This thread is about Unity Analytics, but seems from your message you are referring to Unity Ads, so I would like some more info.

    Thanks,
    Rasmus
     
  10. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
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    Thanks for the additional information. I checked your game, and no traffic has been registered to our Ads servers, so I assume some configuration mistake. However also given you don't even have any traffic on Analytics based on your screenshot, something seems to be completely off. Can you check device logs for which game ids are used for Ads and either verify yourself or send to me in PM, then I can check.

    Thanks,
    Rasmus
     
  11. yourwebbase

    yourwebbase

    Joined:
    Nov 26, 2016
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    Thank you Ramsus I think we have it resolved.
     
  12. Epic_12

    Epic_12

    Joined:
    May 20, 2017
    Posts:
    2
    i am facing the exactly same issue in unity 5.5. i have enabled analytics from services, linked my projectID ( 79290415-997a-4631-98c3-f773d1db208f )and clicked on play in editor.but it still shows "integration not completed". Does anyone know how to solve it?
     
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