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Instead of changes, it downloads the entire project again

Discussion in 'Unity Collaborate' started by ProGameDevUser, May 24, 2020.

  1. ProGameDevUser

    ProGameDevUser

    Joined:
    Mar 17, 2018
    Posts:
    104
    Hello! Faced with the problem that unity collab does not perceive the project files and changes made by another developer in the same project for 30 mb, when trying to update the changes, it downloads the entire project again 10 gb, yesterday there was no such problem, tried to download the project again, nothing helps.Absolutely all files in the project are also marked as new, what is the problem I do not understand.Help please
     
  2. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @ProGameDevUser, it sounds like your Collab Snapshot file might have lost sync with your project's actual state, which would explain why you're seeing assets marked as New when they've already been published. Try the following:

    1. Close your Project.
    2. Navigate to your Project's root folder, then go into your Library/Collab folder.
    3. Delete the CollabSnapshot file.
    4. Reopen your Project and wait for Collab to resync.

    Please let me know if that resolves your issue.
     
  3. ProGameDevUser

    ProGameDevUser

    Joined:
    Mar 17, 2018
    Posts:
    104
    Thanks! But alas, it didn't help:(
     
  4. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    I'm sorry to hear that didn't help unblock you. Could you please submit a Support Ticket so that we can better assist you? You can open a ticket by doing the following:
    1. Navigate to project on the Developer Dashboard.
    2. Select Collaborate > Support from the left hand menu.
    3. Click on Open a Ticket and fill out the support form.
     
  5. ClocktimerGamer

    ClocktimerGamer

    Joined:
    May 25, 2017
    Posts:
    5
    I am having the same problem. I made a small change to Collab and suddenly is shows all files as new.

    I followed your suggestion, and it did not help. Any other suggestions ?
     

    Attached Files:

    Last edited: Jul 1, 2020
  6. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @ClocktimerGamer, if you tried restarting your project after deleting your CollabSnapshot file and are still experiencing this issue then please get in touch with our Support Team right away so that we can help investigate your issue further.
     
  7. deduti0n

    deduti0n

    Joined:
    May 18, 2014
    Posts:
    11
    Same thing happening. No solution. embarrassing.