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"Installing..." is taking forever, unity hub.

Discussion in 'Unity Hub' started by surajsirohi1008, May 3, 2018.

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  1. surajsirohi1008

    surajsirohi1008

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    I've downloaded the latest official release of unity through unity hub, the download was successful but the "installing..." is taking forever.
     
  2. InnerScript

    InnerScript

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    Jan 29, 2017
    Posts:
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    I second this... I recently tried Unity Hub, and the 2018.1 f2 was stuck with a full progress bar.

    Unity Hub should give more detailed information about it's install progress. Is it stuck? Is it going but waiting for another application to close?
     
  3. surajsirohi1008

    surajsirohi1008

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    I tried the latest beta first, never got past through installation. Then I tried the official release, failed again. At last I only checked the unity editor (of official release), it installed successfully, I installed the components (Standard Assets, android build..etc) later.
     
    hritik5102 and mommabird like this.
  4. transat

    transat

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    I have this too. On a Mac. There appear to be a few threads about this dating back a few months. It's a permissions issue with the Unity folder in your Applications folder...
     
    mommabird likes this.
  5. surajsirohi1008

    surajsirohi1008

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    I tried a lot of times, it downloaded with success at last.
     
  6. MonkeyZero

    MonkeyZero

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    Feb 20, 2013
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    As a bit of maintenance, I nuked everything but my assets store Download folder and the projects. I then installed a fresh HUB. First I downloaded 2017.4.6f1 LTS build. It downloaded fairly quickly. but that was nearly 2.5+ hours ago and still going. What the heck?

    Installing with the download assistant version was much quicker.

    I am really starting to hate this HUB crap. I hope either they will fix it or just drop it. At this point dropping it to the back burner might be for the best.

    I don't know. It's just my opinion after all...
     
    The_Chonksterr and mommabird like this.
  7. transat

    transat

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    It's been working fine for me since I change the permissions on the Unity folder and its contents.
     
    Shock_Freeze likes this.
  8. lehlohonolo

    lehlohonolo

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    Mine has been running for days despite having fast internet connectivity. Wow!
     
  9. Klevistp12

    Klevistp12

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    Nov 18, 2018
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    How do i change the permissions on the unity folder and its contents I'm having trouble downloading it as well
     
    QuadRob likes this.
  10. transat

    transat

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    @Klevistp12 On a Mac, do a "get info" on the folder and you can change it in the "Sharing and permissions" section at the bottom. You will need to click on the lock icon in the bottom right first. Or you can do the change via the terminal.
     
    Rachan and AP727 like this.
  11. TinyCrocodileStudios

    TinyCrocodileStudios

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    How can I fix it on a Windows machine?
     
  12. Suzuka91

    Suzuka91

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    May 7, 2014
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    After getting lots errors when installing 2018.3.0f2, changing the folder's permissions worked for me.

    Thanks a lot @transat
     
  13. Thunder_Pooch

    Thunder_Pooch

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    Apr 28, 2019
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    Been "installing" all morning. Ridiculous. I chose the legit route but I've learned my lesson about paying for these products. I'm done.
     
    NoName914 and PranjalRathor769 like this.
  14. ledlamp

    ledlamp

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    Apr 19, 2017
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    Had the same issue so I just manually moved the downloaded Unity editor out from /Applications/Unity/Hub/Editor into /Applications and told Unity Hub where it is.
     
  15. IAmNotCreative

    IAmNotCreative

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    I simply changed the permissions for folder. If this doesn't work create a new folder with permissions changed.
     
  16. habibieamrullah

    habibieamrullah

    Joined:
    May 8, 2017
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    Hi..
    I also have bad experience with this Unity Hub.
    I was downloading the new editor and it was nearly finished, roughly 90%. Then my PC accidentally goes to sleep. Then I switch it on again then the download stopped as it never downloaded any part of the installation...
    Gosh.. i have no choice but to downloading it again from 0.
    It's funny, you Unity guys please make something that if the connection is interrupted it can resume the download, not starting over the download from 0... Not anyone having high speed internet connection like you guys.
     
  17. donov

    donov

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    Apr 15, 2013
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    Same here
     
    shivamahlawat34 likes this.
  18. cftcimert

    cftcimert

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    Apr 4, 2018
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    I have same problem :(
     
  19. cftcimert

    cftcimert

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    Which folder permissions should I change?
     
    shivamahlawat34 likes this.
  20. Suzuka91

    Suzuka91

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    I changed all, just in case.
     
    shivamahlawat34 and jojopup123 like this.
  21. Quarkk5

    Quarkk5

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    Mine is stuck on 98.0%
     
    twilight-warlock likes this.
  22. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Jun 28, 2017
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    Hi everyone!

    tl;dr: If install takes more than 5 minutes your install is hanging and you should close the Hub.

    We're very sorry you're experiencing this issue. Download and install time is typically under 5 minutes. Unless it's due to slow download time I'd say the installation got stuck. When installing we do ask for administrator rights if we don't have access to the target installation folders. That said if for some reason the Hub tries to install to a location where it doesn't have the proper rights it may hang. If you submit a bug through the Hub Bug Reporter we'll have a look at your logs and attempt to give your more informed directions.

    Some people mentioned having the download cancel when entering sleep mode. We are aware of the issue and will address that. You can expect pause/resume and even download now/install later to be available in the near future.

    Thank you for submitting the issues, we will do our best to limit this from happening in coming releases.

    Best,
     
  23. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Also for everyone experiencing issues when using slower/less reliable internet we are somehow more vulnerable to download corruption than the download assistant at the moment. That said we will do our best to improve the download experience in the future. Thank you for your understanding.
     
  24. nctskidz

    nctskidz

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    i just started downloading my unity but it took a long time its still not done yet but its alr over 5 minutes but it is downloading. what do i do? is there a way to make it load faster?
     
  25. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Not really
     
  26. Max_Bol

    Max_Bol

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    May 12, 2014
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    I can confirm that, currently, the Unity Hub 2.1.0 is making it impossible for me to get the latest version as my connection is at the slow/low end (8MBs Download / 1MBs Upload).

    For those who are in the same case as me, you can get the latest version's installer in the archive ( https://unity3d.com/get-unity/download/archive ) I'm posting the link because the current official way is kinda of a round-around. (The Unity's website download/product page only show the HUB to download. Then, from the HUB, when you select the version to install, there's a link if "you can't find the version you're looking for?" which is the link I'm posting above that gives access to the more stable (for low connection) Installer for each major versions.)
     
  27. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    One of our priorities is to work on download stability. You can expect all these issues to go away in the medium term.
     
    guneyozsan likes this.
  28. vfxjex

    vfxjex

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    Jun 3, 2013
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    If it takes forever try to download it manually.
    In my case my company blocks some websites which causes the download to be forever.
    Unity should have a pop up info if some website cannot be access or the download does not continue.
     
  29. jazzay22

    jazzay22

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    Oct 17, 2017
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    Perhaps Unity should just go back to launching the Download Assistant directly from Hub.
    UX is much better:

    upload_2019-8-17_13-40-42.png
     
    nanditho and Pranafun like this.
  30. DawnStarr

    DawnStarr

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    Aug 19, 2019
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    (today I tried installing unity 2019.2.*** via Hub. got stuck four times in a row. every time in a different place.)

    God. How many times do I have to encounter this? this is like the 30th time this happens to me!
    And let me be VERY clear: the unity version has NOTHING to do with this bug.
    the unity hub installation progress bar is the SINGLE WORST indicator I've seen. for an installation as large as unity, and which gets stuck SO. MANY. TIMES. You'd expect SOMEONE, like - a JUNIOR developer, to propose a single fix, or multiple fixes!!
    let's brainstorm!!
    - JS extended display - for client to provide information about WHERE it was stuck
    - server-side log + daily SQL to show installation processes which didn't reach their end - and WHICH POINT got stuck
    - unique identifier for every installation start + client-side (JS) timer: if progress is not made within ~10 minutes: automatically suggest sending a "installation stuck" error to the server: use the unique client ID with the server-side DB rows to locate precise reason why it was stuck.
    - large progress bar?
    .... you're up. I have these four killer ideas, which I believe if implemented, would prevent any future installation hanging errors.
     
    oliVRqin and imranmollajoy like this.
  31. RogellParadox

    RogellParadox

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    Jan 20, 2019
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    Good to see I'm not the only one.
    I actually seem (ya, seem) to download Unity via hub, tho it takes more than one whole hour.
    Then I open up the folder the software was supposed to be installed and... absolutely no files in there.
    Tried four times and then gave up, prefered to download through the Archived page
     
  32. vAngelCon

    vAngelCon

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    Dont u know how to chnge permissions on windows 10?
     
  33. nakkalokesh99

    nakkalokesh99

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    Running Unity Hub as Admin And Closing All web Browers Solved My problem
     
    lebonejames and Quak like this.
  34. jwlarocque

    jwlarocque

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    I've also been unable to install Unity from the Hub (issues include silent failure, stuck on "Installing," and stuck on "(queued)"). Tried multiple reinstalls of the hub, running as admin, different install locations, and different versions.

    After 11 failed installs I found a workaround for this - use the Hub to attempt an install, then go to %TEMP% and find the actual Unity (not hub) installer, and just run the executable. It works fine. Took like three minutes and not a single issue. Then, force kill all Unity Hub processes (to clear the stalled install attempt), restart the hub, and add Unity.exe via the "locate" button.

    I don't know why they've decided to obfuscate a functional installer that actually provides feedback behind a silent (cryptic at best) and broken electron app, but I'm glad you can effectively opt out.
     
    heikezy likes this.
  35. nakkalokesh99

    nakkalokesh99

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    Some time windows diffender or anti virus softwares blocking installation. Try disable windows diffender and anti virus softwares
     
  36. suntup

    suntup

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    Nov 2, 2019
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    Hope you guys fix this issue fast, this is very frustrating because there is no indication that tells me that I'm stuck.
    Sometimes people can fail to realize that the installer itself has issues, as most people won't think that a company like unity will release a broken installer. In my case, I thought something wrong with my computer and reinstalled many times, and it just doesn't work.
     
  37. Titanor_Soulstone

    Titanor_Soulstone

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  38. Ruthless15

    Ruthless15

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    this sucks
     
  39. Elite_Gamer_001

    Elite_Gamer_001

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    Nov 28, 2019
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    I have a similar problem. Someone please help. I'm new to unity hub and the "launch unity" button never appears.
    I have a screenshot. I don't know what version it is or anything.
     

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  40. apoorvjaiswal56

    apoorvjaiswal56

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    why nobody is helping ...whats this forum for ....me too having same problem
     
  41. dCalle

    dCalle

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    Installing 2019.2.15f just took me 5 minutes on my fast machine... I think it would be nice to have something like a % done bar instead of the non-telling I-scroll-wherever-the-hell-I-like-bar
     
    Burnbox likes this.
  42. PeterMoeykens

    PeterMoeykens

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    Yup, the Unity Hub install just never ends. I'm attempting to install from the Unity archive now. Processing.... Processing... Yes, that worked. The "Hub" doesn't seem to be adding much value - but it's good to know you can a) run the hub b) select "Installs" and then "ADD" c) press on the link to go to download archives and install it that way.
     
    dhararajpara19 likes this.
  43. Pathojen

    Pathojen

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    Same for me on the hub, but I'm just installing proper SDKs and NDKs. It stopped at the very end of the bar, and it doesn't seem to be doing anything anymore.
     
  44. vishalsingh951678

    vishalsingh951678

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    Unity is unable to download android SDK &NDK.
     
  45. Pathojen

    Pathojen

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    I already have SDK. It did download the correct NDK, though. Odd.
     
  46. Juppizuppi

    Juppizuppi

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    I fixed it by just openig the unity.exe in: C:\Program Files\Unity\Hub\Editor\2019.2.17f1\Editor this worked for me and all that happened was the installing message to dissapear and unity opened
     
  47. KAI10304

    KAI10304

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    Jan 18, 2020
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    Hey
    I've had the same problem where unity was "installing" for almost a day.
    go to the unity folder, right click and change all permissions to allow.
    close the unity application and open it again.
    i hope this helps.
     
  48. Kofa1

    Kofa1

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    Feb 5, 2020
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    how to solve this issue: open unity hub and try install unity. then go in file explorer to this path:"C:\Users\kkfjduoei\AppData\Local\Temp\ and find folder like this: unityhub-2d0363b0-4828-11ea-8f7b-a1459468de7f" open it and you have to run .exe file "unitysetup". when it installs go to unity hub and click "locate". find unity.
     
  49. jaqueka1432

    jaqueka1432

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    i think i have a fix, skip the download, go to installs and add
     
  50. Dragonslayer64

    Dragonslayer64

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    Mine has been going for 1.5 hours and it’s still downloading
     
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