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"Installing..." is taking forever, unity hub.

Discussion in 'Unity Hub' started by surajsirohi1008, May 3, 2018.

  1. surajsirohi1008

    surajsirohi1008

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    I've downloaded the latest official release of unity through unity hub, the download was successful but the "installing..." is taking forever.
     
    iiDecentxx and ciftciMert like this.
  2. InnerScript

    InnerScript

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    I second this... I recently tried Unity Hub, and the 2018.1 f2 was stuck with a full progress bar.

    Unity Hub should give more detailed information about it's install progress. Is it stuck? Is it going but waiting for another application to close?
     
    ciftciMert likes this.
  3. surajsirohi1008

    surajsirohi1008

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    I tried the latest beta first, never got past through installation. Then I tried the official release, failed again. At last I only checked the unity editor (of official release), it installed successfully, I installed the components (Standard Assets, android build..etc) later.
     
  4. transat

    transat

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    I have this too. On a Mac. There appear to be a few threads about this dating back a few months. It's a permissions issue with the Unity folder in your Applications folder...
     
  5. surajsirohi1008

    surajsirohi1008

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    I tried a lot of times, it downloaded with success at last.
     
  6. MonkeyZero

    MonkeyZero

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    As a bit of maintenance, I nuked everything but my assets store Download folder and the projects. I then installed a fresh HUB. First I downloaded 2017.4.6f1 LTS build. It downloaded fairly quickly. but that was nearly 2.5+ hours ago and still going. What the heck?

    Installing with the download assistant version was much quicker.

    I am really starting to hate this HUB crap. I hope either they will fix it or just drop it. At this point dropping it to the back burner might be for the best.

    I don't know. It's just my opinion after all...
     
  7. transat

    transat

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    It's been working fine for me since I change the permissions on the Unity folder and its contents.
     
  8. lehlohonolo

    lehlohonolo

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    Mine has been running for days despite having fast internet connectivity. Wow!
     
  9. Klevistp12

    Klevistp12

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    How do i change the permissions on the unity folder and its contents I'm having trouble downloading it as well
     
  10. transat

    transat

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    @Klevistp12 On a Mac, do a "get info" on the folder and you can change it in the "Sharing and permissions" section at the bottom. You will need to click on the lock icon in the bottom right first. Or you can do the change via the terminal.
     
  11. TinyCrocodileStudios

    TinyCrocodileStudios

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    How can I fix it on a Windows machine?
     
  12. Suzuka91

    Suzuka91

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    After getting lots errors when installing 2018.3.0f2, changing the folder's permissions worked for me.

    Thanks a lot @transat
     
  13. Thunder_Pooch

    Thunder_Pooch

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    Been "installing" all morning. Ridiculous. I chose the legit route but I've learned my lesson about paying for these products. I'm done.
     
  14. ledlamp

    ledlamp

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    Had the same issue so I just manually moved the downloaded Unity editor out from /Applications/Unity/Hub/Editor into /Applications and told Unity Hub where it is.
     
  15. IAmNotCreative

    IAmNotCreative

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    I simply changed the permissions for folder. If this doesn't work create a new folder with permissions changed.
     
  16. habibieamrullah

    habibieamrullah

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    May 8, 2017
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    Hi..
    I also have bad experience with this Unity Hub.
    I was downloading the new editor and it was nearly finished, roughly 90%. Then my PC accidentally goes to sleep. Then I switch it on again then the download stopped as it never downloaded any part of the installation...
    Gosh.. i have no choice but to downloading it again from 0.
    It's funny, you Unity guys please make something that if the connection is interrupted it can resume the download, not starting over the download from 0... Not anyone having high speed internet connection like you guys.
     
    donov likes this.
  17. donov

    donov

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    Same here
     
  18. ciftciMert

    ciftciMert

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    I have same problem :(
     
  19. ciftciMert

    ciftciMert

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    Which folder permissions should I change?
     
  20. Suzuka91

    Suzuka91

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    I changed all, just in case.
     
  21. Quarkk5

    Quarkk5

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    Mine is stuck on 98.0%
     
  22. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Hi everyone!

    tl;dr: If install takes more than 5 minutes your install is hanging and you should close the Hub.

    We're very sorry you're experiencing this issue. Download and install time is typically under 5 minutes. Unless it's due to slow download time I'd say the installation got stuck. When installing we do ask for administrator rights if we don't have access to the target installation folders. That said if for some reason the Hub tries to install to a location where it doesn't have the proper rights it may hang. If you submit a bug through the Hub Bug Reporter we'll have a look at your logs and attempt to give your more informed directions.

    Some people mentioned having the download cancel when entering sleep mode. We are aware of the issue and will address that. You can expect pause/resume and even download now/install later to be available in the near future.

    Thank you for submitting the issues, we will do our best to limit this from happening in coming releases.

    Best,
     
    guneyozsan likes this.
  23. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Also for everyone experiencing issues when using slower/less reliable internet we are somehow more vulnerable to download corruption than the download assistant at the moment. That said we will do our best to improve the download experience in the future. Thank you for your understanding.
     
  24. nctskidz

    nctskidz

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    i just started downloading my unity but it took a long time its still not done yet but its alr over 5 minutes but it is downloading. what do i do? is there a way to make it load faster?
     
  25. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Not really
     
  26. Max_Bol

    Max_Bol

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    I can confirm that, currently, the Unity Hub 2.1.0 is making it impossible for me to get the latest version as my connection is at the slow/low end (8MBs Download / 1MBs Upload).

    For those who are in the same case as me, you can get the latest version's installer in the archive ( https://unity3d.com/get-unity/download/archive ) I'm posting the link because the current official way is kinda of a round-around. (The Unity's website download/product page only show the HUB to download. Then, from the HUB, when you select the version to install, there's a link if "you can't find the version you're looking for?" which is the link I'm posting above that gives access to the more stable (for low connection) Installer for each major versions.)
     
  27. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    One of our priorities is to work on download stability. You can expect all these issues to go away in the medium term.
     
    guneyozsan likes this.
  28. vfxjex

    vfxjex

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    If it takes forever try to download it manually.
    In my case my company blocks some websites which causes the download to be forever.
    Unity should have a pop up info if some website cannot be access or the download does not continue.
     
  29. jazzay22

    jazzay22

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    Oct 17, 2017
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    Perhaps Unity should just go back to launching the Download Assistant directly from Hub.
    UX is much better:

    upload_2019-8-17_13-40-42.png
     
  30. DawnStarr

    DawnStarr

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    (today I tried installing unity 2019.2.*** via Hub. got stuck four times in a row. every time in a different place.)

    God. How many times do I have to encounter this? this is like the 30th time this happens to me!
    And let me be VERY clear: the unity version has NOTHING to do with this bug.
    the unity hub installation progress bar is the SINGLE WORST indicator I've seen. for an installation as large as unity, and which gets stuck SO. MANY. TIMES. You'd expect SOMEONE, like - a JUNIOR developer, to propose a single fix, or multiple fixes!!
    let's brainstorm!!
    - JS extended display - for client to provide information about WHERE it was stuck
    - server-side log + daily SQL to show installation processes which didn't reach their end - and WHICH POINT got stuck
    - unique identifier for every installation start + client-side (JS) timer: if progress is not made within ~10 minutes: automatically suggest sending a "installation stuck" error to the server: use the unique client ID with the server-side DB rows to locate precise reason why it was stuck.
    - large progress bar?
    .... you're up. I have these four killer ideas, which I believe if implemented, would prevent any future installation hanging errors.