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Bug Install Failed - But I've been using this Editor earlier today via Hub

Discussion in 'Unity Hub' started by marwi, Jul 13, 2020.

  1. marwi

    marwi

    Joined:
    Aug 13, 2014
    Posts:
    137
    Hello,

    can someone help/explain how this might have happened?

    I've been downloading and installing 2019.4.3f1 today and I have been working with that editor in one of my projects today.
    ProjectVersion.txt shows I'm not crazy:
    upload_2020-7-13_22-56-23.png

    Now after having quit the Editor Hub tells me:

    upload_2020-7-13_22-56-36.png

    Files look fine:
    upload_2020-7-13_22-59-29.png

    When I try to open the editor NOW hub goes blank like in the screenshot below then returns to normal and then nothing happens (Unity does not open)

    20200713225908.png

    Case # 1262877
     
  2. marwi

    marwi

    Joined:
    Aug 13, 2014
    Posts:
    137
    Resolved it manually be renaming the installation folder "2019.4.3f1" to something else, then clicking "Delete Files" in hub and then adding it again via "Locate". Still odd but here we go

    upload_2020-7-13_23-11-53.png
     

    Attached Files:

  3. fherbst

    fherbst

    Joined:
    Jun 24, 2012
    Posts:
    799
    @LeonhardP one more of the recent Hub oddities
     
  4. LeonhardP

    LeonhardP

    Unity Technologies

    Joined:
    Jul 4, 2016
    Posts:
    3,021
    Did this happen to you as well?
     
  5. charlesb_rm

    charlesb_rm

    Unity Technologies

    Joined:
    Jan 18, 2017
    Posts:
    485
    I see you are using the Hub 2.4.0-beta. If you want a more stable version, please go to Preferences/Advanced and make sure to stay on the Production Release Channel.
     
  6. LeonhardP

    LeonhardP

    Unity Technologies

    Joined:
    Jul 4, 2016
    Posts:
    3,021
    Could you please submit a bug report for this with your logs attached? (Using the Hub bug reporter)
     
  7. fherbst

    fherbst

    Joined:
    Jun 24, 2012
    Posts:
    799
    There's a case number from @marwi above hidden a bit below the image:
    Case # 1262877

    I've seen similar behaviour and generally have quite some Hub bugs that are logged and still not solved.
    @Charles_Beauchemin the Hub 2.4 beta is actually great and solves many of my daily pain points, no way going away from it again ;)
     
    charlesb_rm likes this.
  8. LeonhardP

    LeonhardP

    Unity Technologies

    Joined:
    Jul 4, 2016
    Posts:
    3,021
    Right, thanks for the pointer.
     
  9. marwi

    marwi

    Joined:
    Aug 13, 2014
    Posts:
    137
    Yes sorry, was a bit hidden.

    Yes I do and I do want it to be more stable, thus I report the bug ;)
     
    fherbst likes this.
  10. fherbst

    fherbst

    Joined:
    Jun 24, 2012
    Posts:
    799
    @LeonhardP @Charles_Beauchemin now I just had the same issue:
    20200727-232227_Unity_Hub.png

    Order of events:
    1. I had a project using the above version but didnt have that Editor installed yet
    2. I clicked on "Install now"
    3. I installed a couple of backends + VS 2019 along with it
    4. Installation was done, I opened the project I wanted with it
    5. While that very Editor was still open I switched to the Hub window just to be greeted by the above message (with this editor opened, from the Hub, in the background)
     
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