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Incidents and Bug Reports

Discussion in 'General Discussion' started by QA-for-life, Aug 17, 2015.

  1. QA-for-life

    QA-for-life

    Unity Technologies

    Joined:
    Dec 23, 2011
    Posts:
    89
    I wrote a blog post about an "Incident Bash" we conducted earlier this year and it contains a fair bit of information about how we handle reports submitted by users.

    http://blogs.unity3d.com/2015/08/17/the-great-incident-bash-of-2015/

    As is mentioned in the post, we are working on a lot of things to improve the bugreporter itself. These should trickle in through the upcoming versions in 5.3 and 5.4, but we will continue after that as well.

    In the meantime, please help us with the bugreports you submit by providing detailed information about the bug, included preferably with a project which helps reproduce the issue as fast as possible.
     
    QA-for-life, Aug 17, 2015
    #1
    Ostwind, angrypenguin, liortal and 1 other person like this.

  2. liortal

    liortal

    Joined:
    Oct 17, 2012
    Posts:
    3,562
    Replied to the blog, but here is better (i can at least get a notification when someone replies):

    Nice post.

    Unfortunately (for our team), the response from QA regarding most of the bugs i have submitted lately are pretty poor (i believe i provide enough information in the description, as always).

    Most of the issues i raised did not receive any response. I recall things to be different a while ago. Perhaps it has to do with the current release phases and what not.
     
    liortal, Aug 17, 2015
    #2

  3. QA-for-life

    QA-for-life

    Unity Technologies

    Joined:
    Dec 23, 2011
    Posts:
    89
    Hey Lior,

    Questions:

    1. Did you get a response to them?
    2. Can you get me the numbers?
     
    QA-for-life, Aug 17, 2015
    #3

  4. Meltdown

    Meltdown

    Joined:
    Oct 13, 2010
    Posts:
    5,822
    When are you adding a checkbox option on the bug reporter to say 'Link to Project included in description' ?

    Apparently a lot of the repros and bugs I submitted were 'marked down' because I didn't attach the multi GB Unity project. But I did link to a repro project in the bug description.
     
    Meltdown, Aug 18, 2015
    #4
    liortal likes this.

  5. andymads

    andymads

    Joined:
    Jun 16, 2011
    Posts:
    1,614
    Are you still fixing bugs for Unity 4 or would I be wasting my time reporting them?
     
    andymads, Aug 18, 2015
    #5

  6. SpiriTx

    SpiriTx

    Graphics QA Unity Technologies

    Joined:
    Apr 12, 2012
    Posts:
    252
    We discussed that in another thread, but the main point is, that people or hosting sites themselves (if you use free service) tend to clean-up such hosted projects and it often happens that the project gets removed before we get to look at it or in the process of fixing.

    Simply attaching that smaller repro when reporting a bug is for now the best solution as it's saved on our servers and is always available for internal use.
     
    SpiriTx, Aug 18, 2015
    #6
    Meltdown likes this.

  7. SpiriTx

    SpiriTx

    Graphics QA Unity Technologies

    Joined:
    Apr 12, 2012
    Posts:
    252
    It was responded by Thomas under the blog, so I'll just copy it here:
    "4.x only gets attention if we have issues from our enterprise customers OR there is an issue with IL2CPP. In some cases we also back port a fix all the way to 4.6, but it is getting very rare. 4.x will sunset completely by the end of this year."
     
    SpiriTx, Aug 18, 2015
    #7