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Bug In Unity Hub downloading an editor just outright stops and erases itself

Discussion in 'Unity Hub' started by Deleted User, Aug 12, 2020.

  1. Deleted User

    Deleted User

    Guest

    Hello, I have a problem downloading a new editor.

    Whenever I try to download a new editor (already tried 2019 and 2020) it starts downloading normally, perhaps a little slow (might be me though), but at a certain point the downloading editor it just vanishes from the hub and I have to download the editor again.
    I've already tried a whole day, tried uninstalling the hub and even restarting my computer and internet, however, the same thing happens anyways:
    Starts download, stays like that for half an hour to an actual hour, THEN it vanishes from the hub like I haven't downloaded in the first place.
    Is this problem common?

    Please I've been trying for a whole day now and I really want to use Unity...
    Thanks.
     
    Deleted User, Aug 12, 2020
    #1

  2. Gennady

    Gennady

    Unity Technologies

    Joined:
    Mar 30, 2015
    Posts:
    43
    Hi, I'm sorry to hear that.

    Could you please attach the log file here or report the bug using "Hub tray menu dropdown -> Troubleshooting -> Report a bug" and then post fogbugz case id?

    Windows location for Hub's log file is:

    %UserProfile%\AppData\Roaming\UnityHub\logs

    Thank you!
     
    Gennady, Aug 13, 2020
    #2