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Unity's version control component has been upgraded to Plastic SCM.

I'm owner of my company but it says I have no Unity Teams access

Discussion in 'Unity Collaborate' started by roseportalgames, Apr 3, 2020.

  1. roseportalgames

    roseportalgames

    Joined:
    Aug 9, 2017
    Posts:
    173
    I've assigned myself a Unity Plus seat but I get this error message when I check Unity Teams of my project:

    My Unity Teams Access
    You do not yet have Unity Teams access for your RosePortalorganization.

    My account is admin@roseportalgames.com
     
    roseportalgames, Apr 3, 2020
    #1

  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @roseportalgames, I'm sorry you're running into this issue. This is an issue that we've seen in the 2020.1 betas. We have a fix for it in 2020.1.0b4. Could you give that version a try when it comes out and see if you still experience this issue?
     
    Ryan-Unity, Apr 3, 2020
    #2

  3. roseportalgames

    roseportalgames

    Joined:
    Aug 9, 2017
    Posts:
    173
    Sorry, I should have specified, I am using 2019.3.4f1

    I see this message on the Unity website, too.
     
    roseportalgames, Apr 3, 2020
    #3

  4. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    That is very bizarre. Could you submit a ticket with our Support team so that they can more directly help unblock you? From your project's dashboard, click on the Support tab under the Collaborate section as shown in the attached screenshot to submit a ticket so that we can investigate your issue more closely.
     

    Attached Files:

    Ryan-Unity, Apr 3, 2020
    #4

  5. roseportalgames

    roseportalgames

    Joined:
    Aug 9, 2017
    Posts:
    173
    Submitted. :)
     
    roseportalgames, Apr 5, 2020
    #5