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Bug IAP transactions can't be restored on another device

Discussion in 'Unity IAP' started by justtime, Dec 3, 2022.

  1. justtime

    justtime

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    With the latest Unity IAP and 2020 LTS i'm still getting this errors from Android(Google Play) users. They change device, auth with the same Google account and can't access purchased items.
     
    justtime, Dec 3, 2022
    #1

  2. Arnaud_Gorain

    Arnaud_Gorain

    Unity Technologies

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    Hi @justtime,
    Can you share more details on this? Are you able to reproduce it? Do you have logs that you can share?
     
    Arnaud_Gorain, Dec 5, 2022
    #2

  3. justtime

    justtime

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    No, i just received messages from my users(i have 700k installs)
     
    justtime, Dec 6, 2022
    #3

  4. Yannick_D

    Yannick_D

    Unity Technologies

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    Hello,
    I tried to reproduce this on 4.5.1, but the restore was working correctly for me.
    What version of IAP are you using?
    Are the purchased items non-consumables and/or subscriptions? Consumables cannot be restored.

    Also make sure the account used for the Google Play Store is the same one logged on the device.
    If there are multiple accounts, signing out from all of them except the one with the purchase can also help.
     
    Yannick_D, Dec 7, 2022
    #4
    justtime likes this.

  5. Baroni

    Baroni

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    Or the account order on the new device is not the same as on the old device, so they are using a different main account by default. (signing out of the others would solve this)
     
    Baroni, Dec 8, 2022
    #5

  6. justtime

    justtime

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    I use version 4.5.1 too. These are non-consumables items only. And it's the same Google acc.
    Thanks for the advice about signing out from other accounts.
     
    justtime, Dec 10, 2022
    #6

  7. justtime

    justtime

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    Another message from my user
    Approximately 1 month ago I purchased your premium version and it was looking good for about 2,3 days but then it turned back to unpaid version
     
    justtime, Dec 20, 2022
    #7

  8. Baroni

    Baroni

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    This seems more related to a pending transaction which is 3 days on Google after it gets refunded and revoked.
     
    Baroni, Dec 20, 2022
    #8

  9. justtime

    justtime

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    What do you mean? Did the user manually refund the purchase?
     
    justtime, Dec 24, 2022
    #9

  10. Baroni

    Baroni

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    Baroni, Dec 24, 2022
    #10
    Arnaud_Gorain likes this.

  11. Unity3D_FerozAhamed

    Unity3D_FerozAhamed

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    Well, I see Unity not focusing much on this issue though there have been multiple issues raised by many people on different forums.

    I had to eventually remove IAP from my game because of the same issue.
     
    Unity3D_FerozAhamed, Dec 25, 2022
    #11

  12. Arnaud_Gorain

    Arnaud_Gorain

    Unity Technologies

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    Hi @duozgamesindia,
    Do you have details on your issue or link to the other posts?

    As shared above, this seems to be normal behavior from Google:
     
    Arnaud_Gorain, Jan 5, 2023
    #12