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IAP Android Subscription error not found

Discussion in 'Unity IAP' started by toantbk, Jun 14, 2019.

  1. toantbk

    toantbk

    Joined:
    Jun 14, 2014
    Posts:
    8
    Hi all,

    I'm using Unity 2019.1 and IAP 2.0.6

    In my app I have 2 Subscription & 2 NonConsumable products active and all products info received in OnInitialized is match.

    I publish an alpha apk and 2 NonConsumable products work normally, but 2 Subscription products got error when purchase "the item you were attempting to purchase could not be found".

    Please help me, thank you!
     
    toantbk, Jun 14, 2019
    #1

  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Please provide the device logs and a screenshot of your products as defined in your app and on Google Play. I just went through this exact exercise yesterday, added a new subscription product, released a new version to Google Play, and was able to side load the app directly and make the test purchase without issue. https://forum.unity.com/threads/how-to-capturing-device-logs-on-android.528680/
     
    JeffDUnity3D, Jun 14, 2019
    #2
    toantbk likes this.

  3. toantbk

    toantbk

    Joined:
    Jun 14, 2014
    Posts:
    8
    Hi JeffD,
    My app only has alpha test released.
    this is my products in Google Play
    1.jpg 2.jpg

    2 NonConsumable purchase normally
    3.jpg

    but 2 Subscription got error
    4.png

    And this is my log when Initialize products and purchase

    Thanks for your help!
     
    toantbk, Jun 15, 2019
    #3

  4. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    As requested, please show the products defined in your app, where you are adding your products. And if you remove the product names from your images, I can't compare the spelling. Please open a support ticket if you need specific assistance. We need to know if xxx.removeads has the same spelling as your Dashboard. Did you push a new Alpha release along with your new products? Also, you you might also want to test with your secondary test account, I generally configure a couple of test accounts to test subscriptions and non-consumables.
     
    JeffDUnity3D, Jun 16, 2019
    #4
    toantbk likes this.

  5. toantbk

    toantbk

    Joined:
    Jun 14, 2014
    Posts:
    8
    Thanks for your support,
    Maybe this is googleplay problem, after promoted to production, all my products can purchase without error.
     
    toantbk, Jun 16, 2019
    #5

  6. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Keep in mind that you can't use your own developer account for testing, you need to configure test accounts.
     
    JeffDUnity3D, Jun 17, 2019
    #6
    toantbk likes this.