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Question I purchased an asset, I own this asset, but packagemanager says: (screenshot)

Discussion in 'Package Manager' started by phrobion, Mar 23, 2023.

  1. phrobion

    phrobion

    Joined:
    Mar 10, 2017
    Posts:
    34
    Title:

    Yes:
    - I am the one who purchased this asset with my Unity-Account
    - I am signed in with my Unity-Account
    (otherwise it wouldn't be displayed in "My Assets" in Package Manager)
    Screenshot_20230323_084636.png
     
    phrobion, Mar 23, 2023
    #1
    fab_games likes this.

  2. fab_games

    fab_games

    Joined:
    Mar 19, 2023
    Posts:
    5
    i had a similar issue some time back.. are you using unity teams , or somehow sharing projects with another developer ? if we both owned the same asset mine would be removed while teamed up. other issue is your purchase could have added to thier account.
     
    fab_games, Mar 23, 2023
    #2
    phrobion likes this.

  3. phrobion

    phrobion

    Joined:
    Mar 10, 2017
    Posts:
    34
    Thanks for your reply.
    No. I am a "lonely" Unity-experiencer.
     
    phrobion, Mar 23, 2023
    #3

  4. hbonin

    hbonin

    Unity Technologies

    Joined:
    Feb 11, 2020
    Posts:
    54
    Hi phrobion,
    I am very sorry this happens to you. It could be a problem with the Asset Store backend. Usually, this message is displayed by the Package Manager when we receive a 403 from the Asset Store. Could you please restart the Unity editor? Whether it worked or not, please reply here as I will let the Asset Store team know about the issue.
     
    hbonin, Mar 23, 2023
    #4

  5. phrobion

    phrobion

    Joined:
    Mar 10, 2017
    Posts:
    34
    Screenshot_20230323_152017.png
    Hej.
    Yes. I restarted (and now did a fresh install) of Unity (2022.2.12f1) on (K)Ubuntu 22.04.
    Still I am having no access to this one asset-pack.
    Yes, a also got an 403 in console.
    All other assets (from assetstore) are working fine.
    Also the assets from the same publisher (Synty)
    Thanks in advance.

    (I just needed a low-poly cactus :D)
     
    Last edited: Mar 23, 2023
    phrobion, Mar 23, 2023
    #5

  6. hbonin

    hbonin

    Unity Technologies

    Joined:
    Feb 11, 2020
    Posts:
    54
    Thank you for your response. Did you buy all these 'Polygon' packages from a bundle? In the mean time, you could go through support and they will contact the Asset Store team who will be able to assist you since it seems to be an issue with a specific package.
     
    hbonin, Mar 23, 2023
    #6

  7. phrobion

    phrobion

    Joined:
    Mar 10, 2017
    Posts:
    34
    Yes. I bought all these Polygon-Packages, but not from a bundle.
    The specific (not-working) one I bought yesterday.
    All work fine (as far as I know).
    Okay.
    I'll contact Synty.

    P.S.
    Sadly I am not able to rebuy it, while having it in MY library (assetstore), which tells me I am NOT the owner.
    This is the first time the asseststore-system disappoints me.
     
    Last edited: Mar 23, 2023
    phrobion, Mar 23, 2023
    #7