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I have a Unity PRO license, but am locked out of Beta.

Discussion in '5.2 Beta' started by prestonmatterport, Jul 24, 2015.

  1. prestonmatterport

    prestonmatterport

    Joined:
    May 7, 2015
    Posts:
    28
    I have a valid Unity PRO license, and have logged in to the correct Unity account in the Unity Editor start-up window.
    But Unity 5.2.0 beta 4 will not let me open a new or existing project due to it "requires having a Unity Pro license".

    See the attached screenshot.
     

    Attached Files:

    prestonmatterport, Jul 24, 2015
    #1

  2. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,674
    When you open up an already released Unity version, does it correctly say that you're running Pro in about window?
     
    Tautvydas-Zilys, Jul 25, 2015
    #2

  3. Graham-Dunnett

    Graham-Dunnett

    Administrator

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    Take a screenshot of your About window, and send that into the support team. They can help confirm that you have a Pro version of Unity which should give you access to 5.2beta. Only thing I'd wonder is if your machine actually uses your Pro subscription, or if it's activated with a Personal Edition.
     
    Graham-Dunnett, Jul 25, 2015
    #3

  4. VicToMeyeZR

    VicToMeyeZR

    Joined:
    Jun 3, 2012
    Posts:
    427
    I would disable your activation and reload Unity
     
    VicToMeyeZR, Jul 25, 2015
    #4

  5. prestonmatterport

    prestonmatterport

    Joined:
    May 7, 2015
    Posts:
    28
    Thanks all, I was able to get it to work. I had been using Unity Betas on this machine very recently, so my machine must have been activated to use the Pro version. When I checked, the About window did indeed say that I was using Personal version. This means that it spontaneously downgraded from Pro to Personal =/

    I was able to get it to work again by releasing the license and then entering the license serial # again.
     
    prestonmatterport, Jul 27, 2015
    #5

  6. prestonmatterport

    prestonmatterport

    Joined:
    May 7, 2015
    Posts:
    28
    The downgrade from Pro to Personal happened to me again. It might have been caused by me deleting the Library folder.
     
    prestonmatterport, Aug 25, 2015
    #6