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I got less payment. but no one help me? no one reply my email? why?

Discussion in 'Unity Ads' started by UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741, Aug 6, 2018.

  1. UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    Joined:
    Apr 21, 2017
    Posts:
    8
    I got less payment. but no one help me? no one reply my email? why?

    If any staff member of unity can help me?
     
  2. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
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  3. UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    Joined:
    Apr 21, 2017
    Posts:
    8
  4. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
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    What is the support ticket id? I'm not working in support, but can give a quick look?

    /Rasmus
     
  5. UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    Joined:
    Apr 21, 2017
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  6. UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    Joined:
    Apr 21, 2017
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  7. UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    Joined:
    Apr 21, 2017
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    and this ticket 522100. and no one help me sovle my problem.

    sorry for my poor english
     
  8. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
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    Posts:
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    Hi,

    At least for ticket #524005 there is ongoing communication on ticket, last from yesterday. I assume you have verified your payment info?

    /Rasmus
     
  9. UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    Joined:
    Apr 21, 2017
    Posts:
    8
    Your Billing info is completed.
     
  10. UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    Joined:
    Apr 21, 2017
    Posts:
    8
    buy no one reply me.

    this problem was 30 days ago
     
  11. UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    UDN_11e06c66-cfdd-4a68-a00f-7c9db9ef5741

    Joined:
    Apr 21, 2017
    Posts:
    8
    i should got $24129.91 , but my paypal just got $4129.91 . so where is the left $20000 ....
     
  12. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,225
    As said, I can see there has been communication on your ticket #524005 withing last day, don't know why you haven't received any notification. Last message on ticket says e.g.

    "Developer nnn, received the email which said payout is failed. Is that refer to the payment of $(amount), which is supposed to be received on Aug. 22nd?"

    I've asked support to make sure you get information about ticket status. Hope it get's solved quickly.

    /Rasmus
     
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