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I cant turn on collabrate

Discussion in 'Unity Collaborate' started by AnaCorneille, Jun 23, 2019.

  1. AnaCorneille

    AnaCorneille

    Joined:
    Jun 28, 2018
    Posts:
    1
    Hello,
    I have a problem with collaborate that turns automatically off on my PC. I have a unity team assigned to me and I'm connected with my account. Une week ago I had no problem synchronizing Collaborate, could you please help me?
    I tried reconnecting and reinstalling unity, the switch still does not stay on "on"
    Thank you.
     
  2. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,300
    Hi @AnaCorneille, we did have an issue where Collab would turn itself off if it experienced poor connections, which we've fixed in the following versions:
    2019.1.2f1
    2018.4.1f1

    If you're using a version of Unity newer than those and still experiencing that issue then have you checked if you might have a firewall or VPN that is blocking any of the following domains?
    *.unity.com
    *.unity3d.com
    *.cloud.unity3d.com
    *.amazonaws.com
    *.googleapis.com
    *.pubnub.com