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I can't post portfolio as cant receive sms code

Discussion in 'Unity Connect' started by sugunwar, Oct 26, 2017.

  1. sugunwar

    sugunwar

    Joined:
    Nov 23, 2016
    Posts:
    9
    Hi. I just can't receive sms, i tried more than 10 times at last 3 days. 0 code verification was delivered. My phone is ok and net is ok too.
    What need to do?
     
  2. kg-unity

    kg-unity

    Unity Technologies

    Joined:
    Oct 28, 2015
    Posts:
    33
    What's your connect profile link? I will add you in Connect Messenger. and try to see what's wrong for your account.
     
  3. kg-unity

    kg-unity

    Unity Technologies

    Joined:
    Oct 28, 2015
    Posts:
    33
    It seems that you inputted a wrong phone number. Could you please check again?
     
  4. SNicolas

    SNicolas

    Joined:
    Apr 6, 2013
    Posts:
    32
    Hi, this is happening to me as well.

    I only received one first SMS, just to enable the two factor auth. Then I tried to post something, but this time no SMS was received. I even try to click "resend", but nothing happens.
     
  5. sugunwar

    sugunwar

    Joined:
    Nov 23, 2016
    Posts:
    9
    I try about 10 times. every time i put in by hands. so impossible to input wrong numbers.
     
  6. luisdong_unity

    luisdong_unity

    Unity Technologies

    Joined:
    Nov 2, 2016
    Posts:
    17
    Hey Sugunwar,

    Sorry for the inconvenience!
    After checking, we found you might select the wrong country code which caused a little bug in our SMS system, we have fixed this issue already, could you have a try again and let us know the result.

    Thanks,
    Luis
     
  7. SNicolas

    SNicolas

    Joined:
    Apr 6, 2013
    Posts:
    32
    Hi Luis,

    May you please to take a look at mine as well? Thanks. :)

    Sergi.
     
  8. luisdong_unity

    luisdong_unity

    Unity Technologies

    Joined:
    Nov 2, 2016
    Posts:
    17
    Hey SNicolas,

    we found that all the SMS have been sent to you successfully, but for some reason your phone can't receive the code, could you restart your phone or have a check if some app in your phone prevent you receiving code like this?

    Thanks,
    Luis
     
  9. SNicolas

    SNicolas

    Joined:
    Apr 6, 2013
    Posts:
    32
    Hi,

    I can not see anything blocking sms in my phone.

    I was able to receive the first sms instantly (the one to enable two factor auth). Just after that, I tried to post a new showcase but I stopped receiving sms since.

    I tried rebooting the phone and even deleting the draft on my profile and re do it, but nothing.
     
  10. luisdong_unity

    luisdong_unity

    Unity Technologies

    Joined:
    Nov 2, 2016
    Posts:
    17
    could you let us know your Connect profile link, we will try to connect you and know more details?
     
  11. SNicolas

    SNicolas

    Joined:
    Apr 6, 2013
    Posts:
    32
  12. zipsted

    zipsted

    Joined:
    Sep 14, 2015
    Posts:
    4
    Hi Gentlemen,

    I have the same problem here. But I didn't receive even the first message. Please, help.
     
  13. SNicolas

    SNicolas

    Joined:
    Apr 6, 2013
    Posts:
    32
    I am still waiting for help. Hopefully this will be resolved soon. :)
     
    zipsted likes this.
  14. SNicolas

    SNicolas

    Joined:
    Apr 6, 2013
    Posts:
    32
    Still waiting for someone to help me.

    Do you guys know if there is a support email for "Unity Connect" I can contact to? Thanks.
     
  15. kg-unity

    kg-unity

    Unity Technologies

    Joined:
    Oct 28, 2015
    Posts:
    33
    We will have a check for you today. what is your connect profile link?
     
  16. SNicolas

    SNicolas

    Joined:
    Apr 6, 2013
    Posts:
    32
  17. luisdong_unity

    luisdong_unity

    Unity Technologies

    Joined:
    Nov 2, 2016
    Posts:
    17
    Hey Zipsted & SNicolas,

    After checking, we can confirm that all the messages have been sent to you successfully, but for some reason, you can't receive the message with TFA.

    In case of the fact that there must be some users who can't receive TFA for some reason, we released a little fixed today, if you can't receive the TFA, you can choose to Skip in the TFA pop-up, and your posts will be submitted to our system admin, after their approval, your posts would be published to the public automatically.

    Thanks,
    Luis
     
  18. Voloda3

    Voloda3

    Joined:
    Aug 23, 2021
    Posts:
    1
    I didn't received any sms code for two factor authorisation. Do you send a code to Belarus? Could you please check.