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I can't login Unity Ads

Discussion in 'Unity Ads & User Acquisition' started by IntDev, Sep 10, 2015.

  1. IntDev

    IntDev

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    Jan 14, 2013
    Posts:
    152
    IntDev, Sep 10, 2015
    #1

  2. supdawg

    supdawg

    Joined:
    Jul 8, 2012
    Posts:
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    Your Unity Ads login is not the same as your Unity login (unless you have set it up to be so), I guess youd just login via the UDN option if you wanted to do that.
     
    supdawg, Sep 10, 2015
    #2

  3. ullatussimo

    ullatussimo

    Unity Technologies

    Joined:
    Jun 16, 2015
    Posts:
    108
    Hello @IntDev,

    Thanks for reaching out!

    When have you made your UnityAds account? The e-mail login system is still open to support users that created their accounts before we changed to UDN login system.

    However, the login window should not show a blank error in the case of authentication failure. Are you using some ad blockers? Have you tried from another browser?

    If you are trying to sign up for Unity Ads, you should click the "UDN Login or Sign Up" button instead. It then prompts you to login using your UDN account and if you don't already have an account, it will help you create one.

    If your issue doesn't fall into any of these categories, can you PM me the e-mail address you've used to create your Unity Ads account? If this is not suitable for you, I recommend sending us a mail to unityads-support@unity3d.com from the address you used to create your account.

    Cheers,
    Simo
     
    ullatussimo, Sep 10, 2015
    #3

  4. IntDev

    IntDev

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    Jan 14, 2013
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    Hi @ullatussimo

    Indeed Ghostery was blocking the login on Chrome :D

    Thank you.
     
    IntDev, Sep 14, 2015
    #4

  5. ullatussimo

    ullatussimo

    Unity Technologies

    Joined:
    Jun 16, 2015
    Posts:
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    Hello @IntDev,

    Absolutely no problem.

    Don't hesitate to contact us if you have additional questions / issues!

    Cheers,
    Simo
     
    ullatussimo, Sep 14, 2015
    #5

  6. bhavinpanara22

    bhavinpanara22

    Joined:
    Jul 5, 2013
    Posts:
    126
    @ullatussimo
    When i try to log in it goes successful. But when i click on earn money, then this happens.

    Screen Shot 2015-09-25 at 4.49.24 pm.png
    Can any one tell me, what is wrong ?
    I am getting this error from last 7 days.
     
    bhavinpanara22, Sep 25, 2015
    #6

  7. ullatussimo

    ullatussimo

    Unity Technologies

    Joined:
    Jun 16, 2015
    Posts:
    108
    Hello @bhavinpanara22,

    I took a quick peek at your account information and it seems that your name is set to be empty in UDN.
    At the moment there is an issue that prevents users from logging in if the name is empty.

    You should be able to login to Unity Ads by following these steps:
    1.) Go to www.unity3d.com
    2.) Login to your account
    3.) Set a name for yourself
    4.) Try logging into Unity Ads.

    Apologies for the inconvenience.

    Cheers,
    Simo
     
    ullatussimo, Sep 29, 2015
    #7
    Haseeb_BSAA likes this.

  8. Haseeb_BSAA

    Haseeb_BSAA

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    Posts:
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    Thanks man.
     
    Haseeb_BSAA, Oct 23, 2015
    #8

  9. ullatussimo

    ullatussimo

    Unity Technologies

    Joined:
    Jun 16, 2015
    Posts:
    108
    No problem!

    Don't hesitate to contact us if you run into additional issues / have additional questions!

    Cheers,
    Simo
     
    ullatussimo, Oct 27, 2015
    #9
    Haseeb_BSAA likes this.