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I can't buy from the asset store

Discussion in 'General Discussion' started by NinjaRubberBand, Jul 30, 2014.

  1. NinjaRubberBand

    NinjaRubberBand

    Joined:
    Feb 22, 2013
    Posts:
    243
    Ok, so i i just tried to buy some assets for my game at the asset store but my card information was rejected because some of the fields wasnt filled. But i checked all the information and its all fine.
    Is anyone having the same problem?
     
    NinjaRubberBand, Jul 30, 2014
    #1

  2. zDemonhunter99

    zDemonhunter99

    Joined:
    Apr 23, 2014
    Posts:
    478
    I haven't tried it right now but I'm sure there are no problems?
    @Graham Dunnett can probably help you out.
     
    zDemonhunter99, Jul 30, 2014
    #2

  3. NinjaRubberBand

    NinjaRubberBand

    Joined:
    Feb 22, 2013
    Posts:
    243
    Its the first time i buy from the Asset Store, my im 100% that all the information is written.
     
    NinjaRubberBand, Jul 30, 2014
    #3

  4. GiusCo

    GiusCo

    Joined:
    Aug 1, 2009
    Posts:
    405
    have you checked in the acceptance of terms & condition, below the card numbers panel?
     
    GiusCo, Jul 30, 2014
    #4

  5. NinjaRubberBand

    NinjaRubberBand

    Joined:
    Feb 22, 2013
    Posts:
    243
    Yes i have. It says in red: The transaction was rejected: One or more fields contain invalid data.

    Im sorry i said something wrong, it does not say that some of the fields arent filled, but that some of the information is correct.
    So maybe it is something wrong with my card, i just cant think of why. Or then maybe its still something wrong with unity. I just want to know if anyone has made any purchasement in the last hour.
     
    NinjaRubberBand, Jul 30, 2014
    #5

  6. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    Unity Asset Store uses a card processing company to collect card payments. The message you get comes from the card processor (Cybersource). Invalid data is unusual, though. You sure you've not cut-and-pasted some text into these fields? Maybe what looks legit has some hidden text, or stray characters.
     
    Graham-Dunnett, Jul 30, 2014
    #6

  7. Archania

    Archania

    Joined:
    Aug 27, 2010
    Posts:
    1,662
    You entered something wrong. Have you tried to do it through PayPal and use your cc through them? (Think you can still do that).
    Another thing the address for your cc is the same your putting in? Reason is that I moved and didn't update my cc info so it kept getting kicked because I was using the wrong zip code.
    Cc hasn't expired?
    Just throwing stuff out there....
     
    Archania, Jul 30, 2014
    #7